Customer Service Marketing
Aman Exchange Company
Total years of experience :12 years, 9 Months
Calling the client for updated registration
Received and filling important documents.
We are seeking a highly-skilled and self-motivated front office worker to join our growing team. In this position, you will play a key role by performing various administrative and clerical tasks. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
MAIN JOB TASKS AND RESPONSIBILITES
• answer telephone, screen and direct calls
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• deal with queries from the public and customers
• ensure knowledge of staff movements in and out of organization
• monitor visitor access and maintain security awareness
• provide general administrative and clerical support
• prepare correspondence and documents
• receive and sort mail and deliveries
• schedule appointments
• maintain appointment diary either manually or electronically
• organize conference and meeting room bookings
• co-ordinate meetings and organize catering
• monitor and maintain office equipment
• control inventory relevant to reception area
• tidy and maintain the reception area
Welcome guest and ensure they are always welcomed in a warm and friendly manner established and maintain good customer relations.
•Received payment by cash, credit cards and automatic debits.
•Make a good and perfect coffees and foods for the guest.
•Conducts table visits and perform open conversation with customers.
•Booking of receiving and purchased product.
•Be flexible and contribute to positive team environment.
•Describe menu items to customers or suggest products that might appeal to them.
•Inventory all the products before the end of the month.
•Closed the system every end of the day and sent the sales every night.
Received the clients or welcomes visitors by greeting them, in person or on telephone, answering or referring inquiries. Directs visitors by maintaining employee and department directories, giving instruction. Maintains security by following procedures, monitoring logbook, issuing visitors badges.
•Typical responsibilities of the job include answering calls, taking massages and handling correspondence. Maintaining diaries and arranging appointments of applicant, typing preparing the data of applicants by collecting reports.
•Maintain safe and clean reception area by complying with procedures continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
Organize workflow and ensure that employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Receive complaints and resolve problems
Maintain timekeeping and personnel records
Pass on information from upper management to employees and vice versa
Prepare and submit performance reports
Decide on reward and promotion based on performance
Hire and train new employees
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
We offer good quality customer service.
•Handle the customers complain.
•Avoid the transaction error from the cashiers
•Prepared the proposals general meeting every end of the month for the department.
•Detect all credits cards prude transaction from the customers.
•Control the counter fit/fake money on cash payment to the cashiers.
•Implement the good sales of the store.
Supervise employees to help ensure efficiency and productivity.
Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines.
Assist the supervisor in hiring new personnel by reviewing applications and performing initial meetings with candidates.
Participate in company training seminars in order to help the company move forward.
Train new hires on the job once they’ve completed initial training with the supervisor.
Bring any employee concerns to the supervisor in order to ensure company morale.
Greet the customer entering establishments.
•Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
•Issue receipts, refunds, credits, or change due to customers.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that adequate change.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Supervise employees to help ensure efficiency and productivity.
Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines.
Assist the supervisor in hiring new personnel by reviewing applications and performing initial meetings with candidates.
Participate in company training seminars in order to help the company move forward.
Train new hires on the job once they’ve completed initial training with the supervisor.
Bring any employee concerns to the supervisor in order to ensure company morale.
Greet the customer entering establishments.
• Receive payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that adequate change.
Monitor operations to ensure that they meet production standards. Recommend adjustments to the assembly or production process. Inspect, test or measure materials or products being produced. Discuss inspection results with those responsible for products.
Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
Maintains quality service by establishing and enforcing organization standards.
Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.
• Monitor operations to ensure that they meet production standards. Recommend adjustments to the assembly or production process. Inspect, test or measure materials or products being produced. Discuss inspection results with those responsible for products.
Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
Maintains quality service by establishing and enforcing organization standards.
Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.
Experts
Talented