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Sylvia Gregorio Maminta, Call Center Representative

Sylvia Gregorio Maminta

Call Center Representative·Ikea Qatar - Al Futtaim Group

Qatar

Diploma, Computer Programming

Work experience

Total years of experience: 18 years, 9 months

Call Center Representative

June 2017 - May 2020

Ikea Qatar - Al Futtaim Group

Doha, Qatar

June 2017 - May 2020

Answer incoming calls (internal and external), respond to customer emails, manage and resolve customer complaints,

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Information Desk Attendant

December 2016 - June 2017

IKEA

Qatar

December 2016 - June 2017

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Playroom Attendant

November 2014 - December 2016

IKEA

Doha, Qatar

November 2014 - December 2016

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Security Supervisor

March 2010 - May 2013

Qatar University

Qatar

March 2010 - May 2013

Company industry:
Primary, Prep, & Secondary School
Job role:
Security

Lady Guard

July 2008 - March 2010

Qatar University

Doha, Qatar

July 2008 - March 2010

Company industry:
Public Administration
Job role:
Security

Waitress

January 2007 - March 2008

Karami Restaurant

Manama, Bahrain

January 2007 - March 2008

Company industry:
Retail & Wholesale
Job role:
Hospitality and Tourism

Sales Representative

January 1998 - December 2004

Aquarius Records Philippines

Philippines

January 1998 - December 2004

Company industry:
Bookshop & Consumer Media
Job role:
Sales

Education

Datamex Institute of Computer College

March 1999

March 1999

Diploma, Computer Programming

Philippines

Naujan Academy Naujan Oriental Mindoro

April 1997

April 1997

High school or equivalent, Secondary Level

Philippines

Laguna , Elementary School

March 1991

March 1991

High school or equivalent, Primary Level

Philippines

Skills

Customer Service
Expert
Customer Service
Expert
CALL CENTER
Expert
CALL CENTER
Expert
ISO 9000
Expert
ISO 9000
Expert
PERSONNEL
Expert
PERSONNEL
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
ADOBE PHOTOSHOP
Expert
ADOBE PHOTOSHOP
Expert
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT POWERPOINT
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Arabic

Intermediate

Filipino

Native Speaker

Training and Certifications

Training
Grade I First Aid
Vilos
Feb 2018

Hobbies and interests

Baking

I love baking