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Ayoub Fitwi Mebrahtu, Business Technology Officer

Ayoub Fitwi Mebrahtu

Business Technology Officer·Riyad Bank

Saudi Arabia

Diploma, MICROSOFT CERTIFIED PROFESSIONAL

Work experience

Total years of experience: 14 years, 3 months

Business Technology Officer

December 2014 - Present

Riyad Bank

Riyadh, Saudi Arabia

December 2014 - Present

Supporting Back Office Users, Branch Users and End Users through out the Kingdom and International Branches in London and Houston.
Company industry:
Banking
Job role:
Information Technology

Help Desk Officer

March 2014 - July 2014

Geidea IT Solutions

Riyadh, Saudi Arabia

March 2014 - July 2014

-Answering calls & arranging visits from Technicians.

-Filing and archiving all jobs received.

-Coordinating & carrying out tasks as requested by supervisor.

-To provide the most efficient quality of service to all customers and clients.

-Following up with customers to ensure service has been met by Technicians.

-Escalating matters to supervisor and management under the correct circumstances at the appropriate time.
Company industry:
IT Services
Job role:
Information Technology

SYSTEMS AND HARDWARE SUPPORT

June 2010 - September 2012

D-TEK COMPUTER LABS

Pune, India

June 2010 - September 2012

INSTALL, CONFIGURE, AND MAINTAIN A VARIETY OF COMPUTER EQUIPMENT INCLUDING COMPUTER TERMINALS, PRINTERS, MODEMS, PERSONAL COMPUTERS AND DATA COMMUNICATION EQUIPMENTS.

DETERMINE SOURCE AND NATURE OF COMPUTER MALFUNCTION USING VARIOUS DIAGNOSIS.

COMPUTER ASSEMBLING WITH ANY CONFIGURATIONS - INTEL PENTIUM IV, INTEL CORE2 DUE, INTEL CELERON.

ADJUST, REPAIR, AND REPLACING MALFUNCTIONING COMPONENTS.

PERFORM ADDITIONAL FUNCTIONS INCIDENTAL TO COMPUTER SUPPORT ACTIVITIES.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

PROFESSIONAL LABS

August 2012

August 2012

Diploma, MICROSOFT CERTIFIED PROFESSIONAL

India

I) Microsoft® Certified Solutions Associate Certification Number : D723-4581 Achievement Date : 04/16/2012 Certification/Version : Windows Server® 2008 II) Microsoft® Certified IT Professional Certification Number : D968-1914 Achievement Date : 08/02/2012 Certification/Version : Enterprise Administrator on Windows Server® 2008 Certification Number : D622-5816 Achievement Date : 01/25/2012 Certification/Version : Server Administrator on Windows Server® 2008 III) Microsoft® Certified Technology Specialist Certification Number : D624-9766 Achievement Date : 01/28/2012 Certification/Version : Windows Server® 2008 Applications Infrastructure, Configuration Certification Number : D577-8337 Achievement Date : 12/10/2011 Certification/Version : Windows Server® 2008 Network Infrastructure, Configuration Certification Number : D552-4971 Achievement Date : 11/22/2011 Certification/Version : Windows Server® 2008 Active Directory, Configuration Certification Number : D552-4973 Achievement Date : 11/17/2011 Certification/Version : Windows® 7, Configuration

Sikkim Manipal University

November 2010

November 2010

Bachelor's degree, INFORMATION TECHNOLOGY

India

GPA (percentage): 60%

GPA (percentage): 60%

Skills

CCNA
Expert
CCNA
Expert
Windows 7
Expert
Windows 7
Expert
Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Operating Systems : Windows 98, Windows XP, Windows 7, Windows Server 2008 R2, Active Directory
Intermediate
Operating Systems : Windows 98, Windows XP, Windows 7, Windows Server 2008 R2, Active Directory
Intermediate
CCNA
Beginner
CCNA
Beginner
C PROGRAMMING, DATA STRUCTURES USING C, C ++, OOPS USING C ++, VISUAL PROGRAMMING WITH VB, JAVA PROG
Intermediate
C PROGRAMMING, DATA STRUCTURES USING C, C ++, OOPS USING C ++, VISUAL PROGRAMMING WITH VB, JAVA PROG
Intermediate
MS OFFICE 2007 and 2010
Intermediate
MS OFFICE 2007 and 2010
Intermediate
Oracle Siebel Customer Relationship Management (CRM)
Intermediate
Oracle Siebel Customer Relationship Management (CRM)
Intermediate
BMC Remedy Software
Intermediate
BMC Remedy Software
Intermediate
ITIL Knowledge
Beginner
ITIL Knowledge
Beginner
BCM Remedy IT Service Management
Intermediate
BCM Remedy IT Service Management
Intermediate
Windows 7
Expert
Windows 7
Expert
Microsoft Operating Systems
Expert
Microsoft Operating Systems
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English

Expert

Arabic

Expert

Hindi

Beginner

Memberships

Microsoft Certification Member

8722272

October 2012

Training and Certifications

Certifications
NSE 2 Network Security Associate
Apr 2020
Show credentials
NSE 1 Network Security Associate
Apr 2020
Show credentials
MCITP MCTS, MCSA
PROFESSIONAL LABS
Sep 2011 - Aug 2012

Hobbies and interests

SURFFING IT BLOGS FOR NEW TECHNOLOGIES, FOOTBALL, COMPUTER GAMES, READING NEWSPAPERS