Tabrez Alam Shaikh

• Experience of Production support in ICICI BANK (Murex 3.1V.43) currently associated with ICICI Bank Ltd (Murex
Consultant) in Treasury technology.
• Technical support (L2) in Banking domain especially Murex Treasury systems.
• As per business requirements done the deployment in Murex frontend and backend.
• Daily Monitoring Murex Services, workflows, Interface services, Log review, Client Installation.
• Areas of support- Troubleshooting Murex services, MXML exchanges, interfaces support and Murex reporting,
Accounting, VAR, Market data, DataMart, MLC & environment support.
• Working on service requests using the Incident / Service management workflow and port opening, raised by business
users and provides resolution before TAT of the Incident.
• Leveraged, trained and worked extensively with AI tools (Copilot, ChatGPT, Claude) for debugging, incident
handling and issue analysis and created KBDs, SOPs and triage documents to enhance team efficiency and
knowledge sharing.
• Performing BAU activities. 1) Performed MXML/Accounting Purging. 2) FEDAI Month End activity (Rate upload).
• Performed Murex DR Drill Activities and Master Cluster Drills from one environment to another environment
• Performing Murex EN Patch Activities.
• Taking STOP/START of Murex Application.
• Having a good knowledge of Control-M, job configuration and modification as per business requirement.
• Testing dummy file transfer from source to destination through Control-M and Pscp as well.
• First level investigation and Troubleshooting related to deal flow issue, SFTP, message type not generated, Deals
flowing, monitoring error queue, payment not generated, deals stuck in error queue.
• Checking the Deal flow in Murex Application through various Interfaces and also flowing the deals manually.
• Aware of swift payment generation like MT202, MT300.
• Aware of Murex EOD and BOD activities.

It provides ATM/POS Support and Management.
Switch server’s ATM, HSM (Hardware Security Module), POS (Point of Sale).
Device Handler Authorization Process, Issuer Host Process.
Adding new ATM’S and host to the network by configuring the parameters in NCS and BASE24 and associate branch migrate to in SBI by reconfigurations again.
Troubleshooting with ATM’S sites by checking all switch configuration and connectivity till the ATM get live and providing support for ATM’S download, Screen issue, IP\Port change, ATM ID change and TM keys issue.
Working on SQL server and Oracle to execute DDL, DML and DQL query.
Deployment, implementation and execution of ASP.NET PAGES in visual studio.
Make required or requested changes in production(database)
Production support, implementation support and technical documentation.
Maintain application server space and monitor performance and also Track client mails and resolve the issue related to database.

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• Banking
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• Project Overview: Production Support: POS & ATM Application.
◦ It provides ATM/POS Support and Management.
• Technical support (L2) in Banking domain especially POS & ATM.
• As per business requirements done the deployment in frontend and backend.
• Daily Monitoring POS & ATM services, Interface services, Logs review.
• Areas of support- Troubleshooting POS & ATM services, MXML exchanges, interfaces support and Reports.
• Working on service requests using the Incident / Service management workflow and port opening, raised by business
users and provides resolution before TAT of the Incident.
• Performed DR Drill Activities and Master Cluster Drills from one environment to another environment
• Taking STOP/START of Application.
• Working on SQL server and Oracle to execute DDL, DML and DQL query.
• First level investigation and Troubleshooting related to issue.
• Troubleshooting with ATMS sites by checking all switch configuration and connectivity till the ATM get live and providing
support for ATMS download, Screen issue, IP\Port change, ATM ID change and TM keys issue.
• We use the monitoring tools like Dynatrace.
• We use the ticketing tool of Service Now for resolving the queries of client and customer.

• of ASP.NET PAGES
◦ Make required or requested changes in production(database).
• We use the monitoring tools like Dynatrace.
• We use the ticketing tool of Service Now for resolving the queries of client and customer.
• Maintain application server space and monitor performance and also Track client mails and resolve the issue related
to database.
• Troubleshoot and resolved complex.
• Make necessary changes in production and Deploy screens from UAT in Production.
• SFTP schedule maintenance and monitoring on daily process.
• Participated in release management, testing, and deployment of Murex application enhancements and patches in
production and UAT environments.
◦ Maintain application server space and monitor performance and also Track client mails and resolve the issue related to
database.
• Provided on-call and after-hours production support, ensuring 24x7 system availability and adherence to SLA timelines.

Worked as a tester and processor for the claims and Processing of payments and testing of benefits to check whether they are paying correct as per the setup.
Confirm patient identity and maintain confidential as per HIPPA guide line.
Review new files to determine current status of claim and due to develop plan for control.
Worked on active directory and Console for profile modification and password reset.
Resolving queries of agent from US.
An effective communicator with excellent relationship building & interpersonal skills.
Strong Analytical, problem solving & Organizational abilities.