Technical Sales Manager
Industrial Panel Australia
Total years of experience :22 years, 11 Months
• Establishing and managing Australia and New Zealand distribution channels through direct Sales and Marketing activities.
• Ensuring current and future customers find the best combination of service and supply. Overseeing all customers’ requirements and generating customer feedback reports to the Senior Management through the CEO.
• Ensuring market requirements for products are met to generate internal growth and increase profitability thus establishing business on national scale while maintaining a high level quality standard.
• Assessing company operation requirements and mobilizing them with Chief Executive Officer’s (CEO) approval.
• Setting up short-term goals to organize resources and putting in place required structures for implementing agreed strategies while ensuring resources are used with maximum efficiency and monitoring performance.
• Reviewing business targets, contractual obligations and operating budgets to secure Board of Directors’ agreement on final company budget through the CEO.
• Conducting market research and analysis to set future years sales targets and budgets.
• Monitoring and implementing training for all staff on the technical aspects of products and systems.
• Overseeing exhibition stand design, implementation, supplier contracting and product delivery
• Developing marketing and promotional materials, and maintaining website
• Ensuring full implementation of Quality Assurance program by providing full support to the Quality Management Representative.
• Local & regional key account management, communicating with decision makers
• Market development through market education
• Training all new sales personnel on technical & marketing aspects
• Working in parallel with Business Development Manager to build market specific strategies
• Coordinating and supporting all overseas sales
• Working in parallel with the General Manager to develop cost effective new products to expand product range
• Overseeing exhibition stand design, implementation, supplier contracting and product delivery
• Developing marketing and promotional materials, and maintaining website
• Conducting market research, customer surveys, and analysis to promote and expand business
• Supervising all external and government related registration and certification works
• Coordinating and supporting all overseas sales
• Created customer loyalty programmes that increased customer loyalty levels by 30%
• Managed target markets and developed market-specific strategies
• Independently managing communications and publicity
• Developed company website
• Conducted market research, and planned exhibition participations locally and internationally
• Developed successful internal forms and procedures to efficiently streamline work flow
• Established and developed sales relations with high volume customers
• Generated outstanding sales revenues of Casio digital cameras, Maxell CD & DVDs, HP flash drives to consumers in TeknoSA, Bimeks and Casio Points by initiating creative marketing and sales methods.
• Successfully contributed to increasing brand awareness (Employee of the Year Award 2007)
• Assisted in training of newly hired sales representatives, as well as leading sales teams on field
• Prepared periodical competitor analysis
• Assisted in factory production planning, feeding raw material consumption data into computer systems, and monitoring stock levels
• Assisted logistics department in planning and operations.
• Providing design services for companies and individuals (designing, programming and post-delivery support services).
• Self-managed silicon car-hood polish project. Planned and carried out research, raw materials procurement and pre-production planning stages.
• Researched and initiated communications with new suppliers
• Conducted market research on potential customers in GCC and the Balkans.
• Assisted customers with returned products and technical problems
• Met and resolved customer complaints.
• Assisted in preparing and monitoring export documents.
• Conducted market-research on potential customers in Russia and GCC.
• Solved various hardware and software problems inside the faculty network.
• Maintained the computer lab for students.
• IT Administrator for Kültür Kulübü (Culture Club) • Organizing Spring Festival annually • President of Student Council (2002 - 2004) • Organized Photography Exhibition (2003)
• Founder and board member of Student Council (2000-2002) • 3rd place in Bitek-O Technology Olympics - Web Design (2001) • Photographer of High School Magazine (1999-2002)
• Organized International Students Iftar • Won High School Photography Award (1999)