store manager
Gucci
Total des années d'expérience :16 years, 8 Mois
Sales Achievement
• Conduct sales analysis, follow up on market trends and monitor the competition’s activity
• Propose ways to improve the business: in store merchandizing, opening hours, product mix
• Be present in the shop floor to generate sales and handling VIP customers.
Stock Management
• Enter all received goods and ensure stock control and proper record of all stock movements
• Prepare for the inventory.
Customer Service
• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in customer service delivered and handle all complaints
• Ensure building, maintaining and using the customer database
• Prepare for the inventory.
General Operations
• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security…
• Monitor customer movement into the shop and detect any theft or violation
Merchandising
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Man Management
• Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
• Manage, engage and delegate the responsibilities of the team reporting to him/her
• Conduct the appraisal and assessment of own
team members
• Responsible for coaching and training own team members.
Communication with different departments
• Reconcile daily reports with Accounting Department
• Implement store layout, visual merchandising, stock and fixtures, positioning according to brand guidelines, manage stock replenishment, product launches and promotions • Updated customer details database to improve information quality• • Give the maximum for the staff of skills and knowledge to make the talent our premier investment, and one that we intend to nourish.
• Manage the showroom starting from the staff till the customer service and the paper work
• Updated customer details database to improve information quality•
• Care about the products because it’s a kind of very high luxury
• Mailing and make a daily update about stock, sale, customer and delivery with the head office
• Make a training for the staff about the new products
• Completed daily back up of database system for data protection
• Application of the rules and the policy of the company inside the store to guarantee the success of the shop(how to manage the staff, the stock and the sale)
• Care about the customer’s is our first priority(starting from the welcoming till the closing of deal)
• Make a daily report for the brand team to inform them about the best seller; the missing item’s that the customer’s ask about it. The objective of this role is to push the sale to make a good target
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