تيفاني نجمة

Drive revenue growth by selling bespoke corporate training and L&D solutions to
enterprise clients across the GCC, managing accounts from prospecting through
close.
• Conduct needs assessments with C-level and HR leadership to design fully
customized learning programs aligned with client strategic objectives.
• Own the full B2B sales cycle, lead generation, proposal development, negotiation,
and contract closure, consistently meeting and exceeding quarterly targets.
• Build and nurture a portfolio of corporate client relationships, acting as a trusted
advisor to maximize account retention and upselling opportunities.
• Track and report on training effectiveness metrics, providing data-driven
recommendations to enhance program ROI for clients.
• Balance delivery quality with commercial targets, maintaining a reputation for
consultative integrity and measurable client impact.

• Own the consultative B2B sales lifecycle for bespoke corporate training and L&D solutions across GCC enterprise clients,
from prospecting through close and account growth.
• Engage C-suite, HR, and department leaders in needs-discovery sessions to diagnose performance gaps and design tailored
learning solutions tied to business objectives.
• Build and manage a corporate client pipeline through outbound prospecting, referrals, relationship development, proposal
strategy, and disciplined follow-up.
• Lead proposal development, commercial negotiation, and contract closure while positioning Strategic Axis as a trusted
advisory partner rather than a transactional vendor.
• Partner with delivery teams to balance training quality with commercial targets, client satisfaction, retention, and upsell
potential.
• Track training effectiveness and client feedback, translating outcomes into ROI-focused recommendations and account
expansion conversations.

• Managed a portfolio of strategic accounts as the primary commercial contact, maintaining service quality, stakeholder
alignment, and client satisfaction.
• Built long-term relationships with decision-makers and influencers, supporting account retention, renewal conversations, and
expansion opportunities.
• Led contract negotiations and commercial agreement renewals, protecting margin while strengthening client value and
continuity.
• Identified and converted new business opportunities within existing accounts through upselling, cross-selling, and proactive
account reviews.
• Developed new business pipeline through outreach, networking, and referral strategies to expand the companys client base.

Led end-to-end recruitment and talent acquisition processes including screening,
onboarding, manpower planning, and succession planning for a mid-sized
organization.
• Administered monthly payroll, leave management, and overtime calculations,
ensuring 100% accuracy and compliance with local labor regulations.
• Managed the full employee lifecycle including performance management, exit
interviews, and structured handover processes.
• Designed and executed the annual training & development plan, identifying skill gaps
and coordinating both internal and external development programs.
• Produced quarterly and annual HR data analytics reports for senior leadership to
support strategic workforce decisions.
• Led the full-cycle implementation of Odoo HR modules, from requirements gathering
and customization through configuration, UAT, and deployment, improving HR
process efficiency by 40%.

• Led recruitment, onboarding, manpower planning, succession planning, and employee lifecycle operations for a mid-sized
organization.
• Designed and executed the annual training and development plan, identifying skill gaps and coordinating internal and external
learning programs.
• Supported performance management, exit interviews, structured handovers, payroll, leave management, overtime
calculations, and compliance reporting.
• Produced quarterly and annual HR analytics reports for senior leadership to support workforce decisions and operational
planning.
• Led full-cycle Odoo HR module implementation, including requirements gathering, customization, configuration, UAT, and
deployment, improving HR process efficiency by 40%.

• Directed executive administrative operations and managed day-to-day office
functions to support senior leadership productivity.
• Served as a central communications hub, coordinating internal teams and external
stakeholders with professionalism and discretion.
• Established and improved administrative systems and processes, increasing
operational efficiency across the organization.

• Directed executive administrative operations and coordinated internal teams and external stakeholders to support senior
leadership productivity.
• Improved administrative systems and communication processes, increasing operational efficiency across the organization.

• Supervised teller team operations in a high-volume financial environment, ensuring accurate, compliant processing and
strong customer service.
• Resolved complex client issues while maintaining strict regulatory controls across cash handling and transfer activities.