تغريد الاحمدي, Technical support

تغريد الاحمدي

Technical support

Zahid Tractor

البلد
المملكة العربية السعودية - جدة
التعليم
بكالوريوس, Computer Engineering
الخبرات
4 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 1 أشهر

Technical support في Zahid Tractor
  • المملكة العربية السعودية - جدة
  • أشغل هذه الوظيفة منذ مايو 2021

Managing/monitoring the performance of the servers and recommend to management any required changes, to ensure consistent performance.
• Solid knowledge with Windows platforms.
• Solid knowledge analyzing Windows log files.
• Coordinate testing, upgrade and configuration of
system and services.
• Creating and monitoring group policies
• Responsible for the maintenance, configuration,
and reliable operation of computer systems and
virtualization
• Troubleshoot software errors by running
diagnostics and resolutions problems and
assessing impact of issues
• Manage user accounts, credentials, permissions,
access rights and active directory administration.
• Acts as the primary contact for service
escalations and issues troubleshooting, providing
third-level support
• Responsible for the administration of the
Microsoft 365 application
• Configure and support Microsoft Endpoint
Configuration Management (Intune) and
Microsoft Defender for Endpoint
• Developing and documenting an Operations
Manual for run support of the 365 platform
• Responding in a timely manner to service issues and requests
• Working on Flexera Software Vulnerability Manager to install Patches
• Analyzing business processes, automation and improvements opportunities and create business Apps using Microsoft PowerApps and Power Automate.

IT Support Coordinator في Nexus Flight Operations
  • المملكة العربية السعودية - جدة
  • سبتمبر 2020 إلى ديسمبر 2020

“Tamheer Program”

- Airline Information Management System (AIMS) support
- Installing and configuring computer hardware, software, systems, networks, printers
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests

IT في Panda Retail Company - Saudi Arabia
  • المملكة العربية السعودية - جدة
  • يناير 2019 إلى أغسطس 2019

Helpdesk:
- Dealing with Cisco Unified Communications Manager (CUCM).
- Managing ticket in the ticketing system and solving issue for end user.
- Providing services for user (preparing new laptop, generating new email and installing needed program).
Server:
- Basic knowledge about Group Policy and Active Directory features.
Security:
- Monitoring SolarWinds Security Event Manager and generating daily reports.
- Working on manageEngine desktop Central to install Patches.
Business Intelligence:
- Enrolling in project with BI team. Analyzing the data and transfer it into a dashboard through Power BI.
Application:
- Building Application called “Salti Application” through Microsoft PowerApps.

الخلفية التعليمية

بكالوريوس, Computer Engineering
  • في Yanbu University College
  • نوفمبر 2019

As a Computer engineers I will design, test, implement and maintain computer software and hardware systems. ensure that both the physical hardware components and software programming components work together.

Specialties & Skills

Computer Troubleshooting
Project Management
Microsoft Office
IT Security
IT Technical Support
Microsoft office programs
Critical Thinking
self learning
Writing reports
powerApps
Power Bi
Microsoft Endpoints Manager
Microsoft 365 Administrators

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

STEP (الشهادة)
تاريخ الدورة:
March 2020

الهوايات

  • Digital Transformation
    Analyzing business processes, automation and improvements opportunities and create business Apps using Microsoft PowerApps and Power Automate.