TAHA BHAIJEE

• IT Strategy and Roadmap Development: Developed and implemented a comprehensive IT strategy and roadmap, aligning with organizational goals to drive long-term growth and efficiency.
• Technology Solutions Assessment: Assessed and recommended cutting-edge technology solutions tailored to business needs, enhancing operational capabilities and competitiveness.
• Infrastructure Optimization: Successfully maintained and optimized the organizations IT infrastructure, including networks, servers, and data centers, ensuring high performance and reliability.
• Cloud Infrastructure and Network Enhancement: Delivered and restructured Oracle Cloud Infrastructure network connectivity by redesigning network architecture for optimized performance and security, utilizing FORTINET firewalls to enhance protection.
• Vendor and Service Provider Management: Managed relationships with IT vendors and service providers, negotiating contracts and ensuring Service Level Agreements (SLAs) were consistently met.
• IT Budget Management: Developed and managed the IT budget effectively, aligning expenditures with strategic objectives and maximizing resource allocation.
• Productivity and Efficiency Improvements: Proposed and implemented strategic improvements to enhance productivity and operational efficiency across IT operations.

• IT Department Leadership: Spearheaded and managed all aspects of IT department operations, including IT infrastructure (servers, laptops, mobile devices), ensuring seamless day-to-day operations and support.
• Budget Management: Excelled in developing and controlling IT operations annual operating and capital expenditure budgets, effectively managing expenses to remain within financial plans.
• Network Infrastructure Management: Oversaw the daily operations of IT Network Infrastructure, architecting and implementing network solutions that consistently met or exceeded requirements, optimizing network performance and reliability.
• Network Administration and Disaster Recovery: Administered the installation, maintenance, support, and optimization of network hardware and software, monitored network utilization, managed performance, and prepared DR plans to ensure business continuity.
• IT Infrastructure Deployment: Acted as the single point of contact for IT infrastructure deployment across multiple locations, implementing effective solutions to support new business initiatives and ensuring alignment with organizational goals.
• Operating System & Security Management: Managed operating system and security protocols, and supported custom applications and print services, enhancing system stability and security.
• Technical Troubleshooting: Provided expert troubleshooting for performance tuning, network administration, application conflicts, and data security, resolving complex technical issues efficiently.
• Remote Desktop Management: Performed routine diagnostics and maintenance for remote desktop management, providing comprehensive hardware and technical support to users, and improving overall user satisfaction.
• Network Expansion: Managed and implemented network scaling from 40 to 200 users, ensuring seamless connectivity and performance.
• Project Management and Implementation: o Oracle J.D. Edwards ERP: Led the implementation of Financial, Sales & Distribution (S&D), and Inventory Modules, overseeing JDE CNC, infrastructure UAT, go-live, and post-go-live tasks. o Infrastructure Setup: Managed procurement and setup of hardware for office locations in Abu Dhabi, Oman, and KSA. o Salesforce Application: Implemented Salesforce for retail operations, including traditional VAN Sales and Pre-Sales. o Migration Projects: Migrated Exchange Edge role to Sophos Email Gateway, and Symantec Endpoint to Sophos Endpoint Security.
• Data Center and Office Relocation: o Head Office Relocation: Oversaw the shift of head office users and data center from Al Qouz to Jebel Ali, including procurement and finalization of switches, VOIP, CCTV, and office design/layout. o Backup Migration: Transitioned backups from Symantec Backup Exec to ARCSERVE Backup appliance.
• Regulatory and Technology Upgrades: o VAT Setup: Implemented VAT setup in JDE and SFA in compliance with government regulations, including end-to-end testing and production migration. o Office 365 Migration: Managed the migration from on-premises Exchange to Microsoft Office 365. o Network Revamping: Led the replacement of old Cisco ASA firewalls with Palo Alto Next-Generation Firewalls and managed the implementation of a Cisco Core switch, replacing Aruba access points with Cisco Meraki. o VOIP Solution: Executed a group-wide VOIP solution to reduce mobile plans and telecommunication expenses.

• ERP Upgrade and Technical Support: Acted as a key member of the technical team for upgrading JD Edwards from One World XE to JDE ERP 9.1. Executed user and profile creations and assisted in monitoring AS400, Citrix, and Web Servers.
• SharePoint Server Implementation: Evaluated and managed the company-wide implementation of Microsoft SharePoint Server 2007, enhancing collaboration and document management across the organization.
• Technical Evangelism and Project Implementation: Championed multiple projects, including: o Oracle POS Implementation: Deployed Oracle POS over Oracle VM. o E-Set Nod 32 AV Deployment: Implemented for head office, showrooms, and regional offices. o Barracuda Load Balancers: Installed to optimize network performance. o Oracle Business Intelligence Tool: Integrated to improve data analysis and reporting. o Mail Marshal Email Gateway: Set up to enhance email security. o Office 365 Implementation: Rolled out on Microsoft Cloud for improved productivity. o Avaya IP Telephony: Evaluated and implemented for enhanced communication.
• Network Design and Security: Actively participated in designing network solutions for head office and branches, utilizing Check Point firewalls and UTM devices, CISCO core switches, and Alcatel access switches to ensure robust security and efficient network operations.

Highlights:
• Participated in training on JDE CNC Administration including in-house implementation of JDE 8.11 SP1; worked on Offshore and India Local Projects for JDE CNC Support
• Successfully managed Offshore Project (JD Edwards 8.12 on SQL Database & Win2003 Platform) for US based company consisting of providing support to Onsite CNC Team
• Executed the Onsite Project (JD Edwards ERP 8 on I series database & OS400 Platform) for an India local company consisted of go-live support for one of the locations which included regular package build and deployment, setup of users, roles and security for new location
• Delivered excellence in creating a replica of the existing AS400 for Disaster recovery purpose

Highlights:
• Rendered support to corporate office in Dallas Tx. and Hotels across USA for smooth functioning of PMS and ICT assistance
• Worked on Mitel, Nortel and Avaya PBX systems
• Coordinated with Internet and Telephony providers like AT&T, Bell South, EarthLink for smooth functioning of required services
• Managed the activities like installation, maintenance, and troubleshooting of remote desktop computers and laptops on terminal services