Taha Itani

• Supervised daily factory operations, ensuring production targets, quality standards, and workplace
safety regulations were consistently achieved.
• Led and managed a team of workers, overseeing task allocation, performance evaluation, and
on-site issue resolution.
• Implemented process optimization initiatives that improved production efficiency and reduced
operational downtime.
• Ensured full compliance with HSE (Health, Safety & Environment) policies and industrial safety
standards.
• Coordinated with procurement, supply chain, and logistics teams to maintain optimal inventory
levels and uninterrupted production flow.
• Monitored machinery performance and collaborated with maintenance teams to ensure preventive
maintenance and minimize breakdowns.
• Prepared detailed operational and performance reports, supporting data-driven decision-making
by senior management. Maintained strict quality control to products met client specifications and
industry standards.

• Oversee all operational activities ensuring service excellence and compliance with company
standards.
• Lead workforce scheduling, training, and performance management initiatives.
• Drive process improvements in logistics, stock control, and client service workflows.
• Partner with management to implement sales campaigns, boosting client engagement and
retention.
• Streamlined reporting systems, enhancing project visibility and decision-making accuracy.

• Managed end-to-end logistics for key corporate clients, ensuring cost-efficient and timely delivery.
• Closed multiple high-value sales contracts and contributed to exceeding quarterly sales targets.
• Strengthened customer retention through proactive communication and solution-oriented support.
• Collaborated with marketing and operations teams to identify new business channels and market
opportunities.

• Reorganized operations, improving workforce efficiency and reducing overhead costs.
• Implemented digital HR and performance tracking systems, improving transparency and
accountability.
• Coordinated multi-department workflows to ensure smooth project execution and client
satisfaction.
• Played a central role in recruitment, onboarding, and compliance audits.

• Installed, maintained, and troubleshot CCTV, alarm, and electrical systems for commercial clients.
• Enhanced service uptime and reduced maintenance downtime through preventive monitoring.
• Supported cross-functional technical teams and ensured full compliance with safety protocols.
• Installed and supported broadband systems for residential and enterprise clients.
• Delivered hands-on technical support, contributing to a 15% improvement in customer
satisfaction.

• Provided top-tier customer service, managing high call volumes with empathy and accuracy.
• Introduced improved call-handling techniques that reduced average response time by 20%.

• Monitored large-scale CCTV systems ensuring safety and compliance with operational protocols.
• Collaborated with local authorities and internal teams during emergency responses.