Office Assistant
BEST TRADUCTION
Total years of experience :5 years, 5 Months
• Provide high-quality translations of patents, scientific and technical documents and multimedia projects to clients all over the world.
• Translating documents
• Call clients to schedule appointments and follow-up on visits.
• Communicate with customers directly, face to face, via internet or phone.
• Filing, faxing, and mailing.
• Typing and transcription.
• Scanning, printing documents.
• Use probing questions to identify the root cause of the request to cancel .
• Select appropriate offers to resolve the customer's
issues .
• Warm welcome to the customers and create strong customer friendly relationship .
• Maintaining contact with existing customers through emails and by phone.
• Simplifying the complex information to control the
opportunities of business. Making people interested in the services and products offered by the company.
• Communicate with costumers directly, face to face, via internet or telephone.
• Using the corresponding etiquette on the telephone inorder to satisfy and please customers.
• Using specific skills related to questioning and listening in order to maintain an effective communication on the phone.
• Use probing questions to identify the root cause of the problem.
• Select appropriate offers to resolve the customer's issues .
• Warm welcome to the customers and create strong customer friendly relationship with the customers.
• Maintaining contact with existing customers through emails and by phone.
Bachelor's Degree-Field : English Language , Literature and Civilization.
Baccalaureate diploma - Field: Economics & Management.
