TAHA KASHALO

∙ Managing rolling forecasts and budgets, delivering continuous financial updates to ensure accurate projections and support agile decision-making in alignment with Ferrari’s strategic business objectives.
∙ Managing ordering and planning processes, coordinating budget allocation for purchases, and ensuring timely and cost-effective execution to support business objectives.
∙ Preparing and managing daily, weekly, and monthly sales reports, ensuring accurate tracking of performance and providing actionable insights for business growth.
∙ Working closely with the GM and maintaining regular communication with the regional office to ensure alignment and seamless execution of business strategies and order management.
∙ Managing car pricing strategies and expertly inputting configurations and features to ensure accuracy, competitiveness, and alignment with business goals.
∙ Handling the complete administrative sales process from order placement to car delivery, managing logistics flow, and closely monitoring delivery dates to ensure timely and efficient execution.
∙ Managing all paperwork related to new car orders with clients and coordinating with the regional office and finance department to ensure timely client payments.
∙ Overseeing ticket resolution to ensure swift and efficient outcomes, managing all aspects of the order process for seamless execution, and collaborating with the Ferrari Regional office as required.
∙ Partnering with the Marketing Manager to strategically plan and execute high-impact events and test drives, enhancing brand engagement and delivering outstanding customer experiences

· Ensure that all customers are well received and serviced from the point of walking until the delivery.
· Arrange for test drives as deemed appropriate to close the deal.
· Coordinate with used motorcycles prices where applicable in case of trade in.
· Implement the standards for showroom cleanliness, displaying and merchandising in line with the adopted.
· Ensure that PDI sheets are complete and sent without delay to workshop department to ensure motorcycles are ready for delivery on the promised date.
· Ensure minimum level of inventory of accessories and motorcycles in line with strategy and targets by keeping close coordination with concerned units.
· Provides World Class Service to Customers through the exceptional commitment and self-managed pro-activity.
· Demonstrated ability of increasing business sales and customer satisfaction level.
· Negotiate prices and promotions with customers where needed to close a deal in line with policies and procedures.

· Provides World Class Service to Customers through the exceptional commitment and self-managed pro-activity.
· Works totally committed to customer satisfaction, revenue generation, and long-term sales goals in line with sales and marketing department standards and commercial policy.
· Execute the commercial strategy with a view to maximize commercial revenues and innovative ways of setting up additional revenue sources.
· Implement performance objectives and monitor execution through the same set of KPIs.
· Team service delivery, ensure excellent customer service are delivered to all guest in HIA, reinforce GUEST model with in the shop.
· Maintain contact with all clients in the market area to ensure high levels of client satisfaction.

· Planning and implementing promotional campaigns.
· Offering an exceptional shopping experience through meeting client needs & increasing brand loyalty.
· Preparing and presenting market intelligence and sales reports to management on a regular basis.
· Performing all the day-to-day marketing activities such as email campaign set-up, scheduling, testing, and sending.
· Analyzing campaign performance and suggesting improvements and reporting on sales revenue generated from email marketing efforts.
· Passionate to find opportunities to improve processes, analysis and critical metrics, with a focus on providing solutions and delivering results.
· Focusing on customer perspective and create offerings to answer those critical questions that customers are trying to answer when browsing and purchasing from GS.

· Contributed in the development of the customer database and the GS CRM tools by consulting and updating customer files.
· Maintained high standards for visual merchandising housekeeping in term of cleanness, display and stock rotation.
· Supported the store manager in increasing our month-to-month sales revenue by 10%.
· Built customer loyalty through exceptional customer service techniques and an engaging in-store experience.
· Achieved sales in excess of 60, 000$ and was recognized as a member of the platinum sellers.
· Provided training and orientation to new staff, emphasizing the need for exceptional customer service as it’s related to the goals of the company.