IT support Engineer
Al Mazroui & Partners
Total years of experience :9 years, 7 Months
Responsibilities:
Responsible for maintaining IT infrastructure including server hardware, data storage and Backups.
Installation & Configuration of HP Servers by using RAID Technology.
Designing, implementing and managing Active Directory environment.
Responsible for administering Active Directory users, groups, security Policies and maintaining other objects in the 2008 Active Directory.
Responsible for Servers monitoring and keeping it up-to-date all the time with antivirus definitions and software updates.
Diagnosing and troubleshooting incidents with comprehensive adherence to ITIL
standards.
Integrate packages and software deployments, distributions throughout the
organization of all workstations and servers.
Monitor production deployment process and provide rollout status / update reporting as required.
Provide on-going support of corporate XP, Windows 7 Clients (32/64bit) as well as
Windows Server 2008R2
Maintaining and monitoring asset intelligence information
Responsible for daily backup operations, ensuring all required data base & file systems are successfully backed up to the appropriate media, recovery tapes or disks and media is sent off site as necessary.
Investigate and troubleshoot issues related to Servers, Backups and WAN Link issues
and escalate unresolved issues to third level of support and coordinate until resolution.
Produce reports on a weekly & monthly basis to communicate achievements, issues and priorities.
Develop and maintain documentation of all infrastructures deployed to support
Windows and associated applications.
Maintaining maximum availability of supported services for users.
Documenting the steps performed while troubleshooting in the Remedy