يحي محمد

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Scheduled employees for shifts, considering customer traffic and employee strengths
• Administrated airport emergencies and coordinated all activities and emergency plans
• Developed and implemented a high-quality work environment as measured through employee satisfaction ratings
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues
• Mitigated business risks by working closely with staff members and assessing performance
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
• Monitored all station contracts to ensure all vendors are complying with all contract provisions and service level agreements
• Responsible for station compliance with all safety regulations and requirements pertaining to the station, aircraft, facilities, equipment, and personnel
• Coordinated activities such as passenger reservations and ticketing, commissary services, ramp, and cargo services, and dispatching of aircraft to ensure that all these activities meet the policies and regulations
• Conducted continuous evaluation of airport operational processes and procedures to make recommendations on customer service and safety
• Eased team transitions and new employee orientation through effective training and development

Supervised check-in, boarding, and arrival ops for Qatar Airways, KLM, EgyptAir, and more

Managed PRM, VIP, UMNR support, and resolved service delays or disruptions

Coordinated with internal departments and GHAs to meet airline and airport performance KPIs