Supervisor Airport Service Agent
Qatar Airways
Total years of experience :23 years, 4 Months
•Acting as station coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met. •Supervising airport team in achieving on-time performance •Facilitating the Ramp Handling activities in liaison with GHA, caterers, fuelling agent, maintenance, cargo, and crew to expedite departure •Working with all departments to ensure precision timings towards on-time departure are met. •Utilising available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period •Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements
• Preparing documents to put out tenders for contractors; • Project management and supervising and coordinating work of contractors; • Investigating availability and suitability of options for new premises; • Calculating and comparing costs for required goods or services to achieve maximum value for money; • Planning for future development in line with strategic business objectives; • Managing and leading change to ensure minimum disruption to core activities; • Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling; • Ensuring the building meets health and safety requirements and that facilities comply with legislation; • Keeping staff safe: • Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises; • Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies; • Coordinating and leading one or more teams to cover various areas of responsibility; • Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement; • Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.
In this company, i been working with something very new on me.
I learned and been very good in this field of job as i was working 12hrs/7 a week to challenge myself.
I was working in
1- Operation
2- As Dispatch
3- Handler
4- Landing & overflying permit
5- Also as Reservation (Hotac - Accommodation - and car rental).
Assistance programmers and IT.
I been Study and Work in the mean time.
and I was responsible of:
1- Programming
2- Hardware
3- Network