IT Support Engineer
The First Group
مجموع سنوات الخبرة :13 years, 4 أشهر
• Setup of devices for staff including laptops, desktops, mobile phones, iPads in Head office and satellite offices.
• Providing of remote assistance to Satellite offices staff using Team Viewer, Anydesk.
• Provided support to current hotels projects including MICROS, FMS, HOMC etc
• Assisted Infrastructure team during implementation of IT systems (Office 365, SonicWall CFS client, Microsoft TEAMS, OneAgent Dialer etc.)
• Management of users using Microsoft INTUNE.
• OS Imaging/Patches installation using SCCM.
• Setup of Audio/Video equipment for meetings.
• Roll out of OS/software upgrades across head office & Satellite computers.
• Support of Cisco/Yealink VoIP phones, Android and iOS platforms.
• Installation and use of data encryption (TRENDMICRO) and other security products and procedures.
• Administration of CCTV and IP Cameras system.
• Administration of backup media for SQL and Fileserver.
• Administering MDM system to administer portable devices.
• Managed staff's user accounts including password reset, creation of distribution groups, roaming profiles, AD account deactivation.
• Managed staff's biometric access for new starters, leavers etc.
• Managed “Secured TeamViewer host” to block unauthorized personnel’s access to connect to TFG computers.
• Managed Encryption accounts for laptops using TRENDMICRO.
• Management of Microsoft licenses for staff (Office 365).
• Managed print server (Adding/Removing Printer), support of HP/Konica Minolta/Xerox printers.
• Providing support to new hotel projects during pre-opening.
Worked on “Travelport” Project.
Responsibilities were:
•System, server, AD and outlook configuration, H/W and S/W installation and configuration
•Galileo desktop SSL, scripts installation and maintenance on site as well as on remote
•PC trouble shooting, assembling, Printer Installation. Standard office applications and desktop configuration, Day to day IT issues related to end user.
•Windows Image installation (Multicast, Unicast and local), Anti-Virus
Configuration of TELEPHONE, ADSL, ISDN, PABX LINES & ONT (GPON Technology)
•Installation and Configuration of Windows servers, Active directory & Group Policy management, server network infrastructure and MS Office, Updating and monitoring IT user accounts.
•Installation, configuration, troubleshooting and management of exchange server.
•Modems and Routers Configuration + Troubleshooting.
•Installation of Operating Systems + PC Support.
•Maintaining up to date Antivirus levels on all machines company wide.
•Troubleshooting technical problems and implementing solutions.
•Liaising & meeting with external suppliers of IT services.
•Producing reports for senior managers.
•Investigating, diagnosing and resolving all network problems.
•Managing and monitoring of backups in multiple locations.
•Supporting a multi-site IT infrastructure of at least 100 employees.
•Installation & Trouble-shooting of HP& Xerox inkjet/laser Printers.
•Hardware Inventory, Invoice Preparation.
of Ericsson Mini Link, Traffic Node and High Capacity system.
•Installation and connectivity of Emerson Rectifier for Traffic Node units.
•Configuration of Ericsson Mini Link, Traffic Node and High Capacity Modems unit.
•Configuration of NPU (Node Processing Unit) for Traffic Node.
•Transmission up gradation from 1+0 to 1+1.
•Patching of E1 cable in DDF.
BTS Experience
•Installation of Ericsson GSM system and GSM antenna (GSM900 & GSM1800)
•Sweep test with the help of Site Master (ANRITSU & BIRD)
•DTRU up gradation from 2+2+2 to 4+4+4
courses: MCITP - Microsoft Certified Information Technology Professional MCSA - Microsoft Certified solution associate (2008) MCTS - Active Directory