asheer حسن

Responsible for the Customer Engagement and Service Delivery for Digital initiatives at AHIC.
Focus on gathering and documenting business essentials that control the blueprint of business systems solutions.
Managing the IT ticketing query system, ensuring issues are resolved on time.
Ensure proper coordination between Company and Contractor and other agencies involved in the projects to ensure quality,
safety, cost and progress are maintained.
Maintain appropriate communication between business users and central IT team to ensure users are updated on progress
to avoid escalations to senior management.
Connect with diverse business units to outline solutions to business needs and document business details
Review and recommend the development of cost estimates and schedules for Management endorsement/approval.
Organize and manage all phases of the project to ensure on-time completion.
Client engagement and Account Management for practice across accounts.
Requirement analysis, design, preparation of technical/functional specification and testing.
Maintain licenses and upgrade schedules.
SharePoint Online, Power Apps & Power Automate Administration