CUSTOMER SERVICE REPRESENTATIVE
MOBILINK
Total years of experience :11 years, 7 Months
JOB EXPERIENCE:
Working as a “CUSTOMER SERVICES REPRESENTATIVE - CALL CENTRE” in MOBILINK from 04-01-2007 TILL 30-06-2016
RESPONSIBILITIES
Acknowledge and appropriately greet and assist every customer in a timely manner.
Process customer orders in a courteous, efficient and timely manner.
Organize workflow to meet customer deadlines.
Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
Manage telephone calls professionally, efficiently and with good communication skills. Answer phones to general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction and facilitate satisfactory resolution.
Understand and appropriately use the company pricing system and policies.
Provide on-the-job training for new employees.
Testing of new products.
Up sell products and services.
Follow-up on customer inquires not immediately resolved.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.
Worked as a ‘VIGILANCE OFFICER’ in the Vigilance Department of the Pakistan Postal department (Sindh) under the Ministry of Communication.
Tenure: From 09-08-2004 to 30-08-2006
RESPONSIBILITIES
The existing organization and procedures are examined with a view to eliminating or minimizing factors which provide opportunities for corruption or malpractices.
A system of regular inspections and surprise visits is planned and enforced for detecting failures in quality or speed of work which would be indicative of the existence of corruption or malpractices.
Prompt action is initiated and pursued in all cases where reasonable ground for suspicion of corruption or malpractices exists against any official or person.
Departmental enquiries are conducted with all possible speed consistent with due observance of procedural requirements.
Returns and statements and other information required by the Vigilance directorate are forwarded to the directorate in time.
Irregularities in procedures alleged in the complaints sent by the Vigilance directorate are examined and remedies suggested where necessary.
Monthly statements of disposal of cases are scrutinized with a view to ascertaining the extent of chronic delay in disposal of cases and suggesting remedial measures.
Recommending actions against gazetted officers found responsible for malpractices and irregularities.
Enter any Office, Hospital, Stores, and Workshop etc. under the administrative control of Post Master General (Sindh) and inspect any records/materials and take possession of or seize documents and/or material required for investigation.
Liaising with Government Agencies, Institutions, and Law Enforcement Agencies for collation of information pertaining to investigation of cases.
To monitor the recruitment and tendering process of the department