Tahera Durreshahwar

• Implement HR initiatives that balance and meet the needs of the people as well as the needs of the
organisation.
• Manage communications to evoke positive association with the organisation upon employee exits.
• Manage employee exit processes, including conducting exit interviews and handling exit clearance
procedures.
• Plan communications activities to build awareness of the career structure and options available in the
organisation.
• Plan talent management framework and processes to identify, develop and retain talent.
• Focused on maximizing the value of employees.
• Manage all People Operations functions, such as onboarding/offboarding, benefit & compensation
administration, payroll, time off requests, and performance management.
• Plan and direct employee engagement events, which promote a high-performing, inclusive, and
mission-driven culture.
• Mediate and encourage open lines of communication during disputes between employees and their
supervisors; promote effective conflict resolution.
• Provide professional expertise and support in the design, development and implementation of the
talent review process that is required to achieve business goals and results in the creation of an
internal bench of top talent.
• Conduct presentations and training.
• Work closely with the HRIS manager to collect and coordinate aggregate data for the talent pool and
translate those data into insights through data analysis that drives deliberate action plans at the
appropriate levels.

•Liaising with internal departments to determine recruitment needs.
•Determining selection criteria, hiring profiles, and job requirements for vacant positions.
•Sourcing potential candidates through online company career portals, recruitment sites, job boards, social platforms, as well as print media, posters, and flyers, when required.
•Plan interview and selection procedures, including screening calls, assessments and in-person interviews
•Organize and attend job fairs and recruitment events when required
•Forecast quarterly and annual hiring needs by department
•Foster long-term relationships with past applicants and potential candidates
•Evaluating applications and screening candidates via calls or emails, as well as facilitating pre-interview assessments.
•Compiling interview questions and conducting in-person or video call interviews with shortlisted candidates.

• Preparing or updating employment records related to hiring, transferring, promoting, and terminating.
• Explaining human resources policies, procedures, laws, and standards to new and existing employees.
• Ensuring new hire paperwork is completed and processed.
• Addressing any employment relations issues, such as work complaints, employee grievances and
harassment allegations.
• Processing all HR-related documentation and ensuring proper approval.
• Overseeing the hiring process, which includes coordinating job posts, reviewing resumes, and performing
reference checks.
• Implementing the organization’s recruiting strategy.
• Administering pre-employment tests.
• Assisting with completing background investigations.
• Processing transfers, promotions, and terminations.
• Writing job descriptions.
• Periodic review of existing HR policies and suggesting revisions where needed.
• Assisting in HR operations.
• Any other Task assigned by Country Director.

- Recruitment for all Technical positions like Full Stack, Developers, Product Managers,
SEO Specialists in DevOps, Front-end, Back End etc
- Process creation and implementation for recruitment, employee betterment, and
organizational development
- Ensures planning, monitoring, and appraisal of employee work results
- Helping employees in resolving their issues/ grievances and counselling them
- Supervising the recruitment process
- Prepared and updated employment records
- Implementing HR policies
- Ensured compliance with company directives, regulatory concerns, and health and safety
protocols.
- Effectively liaise between senior management and employees to maintain and improve
company-employee relations.
- Developed in-house team-building activities

•Maintains the work structure by updating job requirements & job descriptions for all positions
•Maintains organization staff by establishing a recruiting, testing, & interviewing program counseling managers on candidate selection; conducting & analyzing exit interviews; recommending changes
•Prepares employees for assignments by establishing & conducting orientation & training programs
•Ensures hearing and resolving employee grievances; counselling employees & supervisors
•Maintains employee benefits programs & informs employees of benefits by studying and assessing benefit needs & trends; recommending benefit programs to management
•Ensures legal compliance by monitoring and implementing applicable human resource federal requirements; conducting investigations; maintaining records
•Maintains management guidelines by preparing, updating, & recommending human resource policies and procedures
•Maintains historical human resource records by designing a filing & retrieval system; keeping past & current records
•Completes human resource operational requirements by scheduling and assigning employees; following up on work results
•Maintains human resource staff by recruiting, selecting, orienting, and training employees
•Maintains human resource staff job results by counselling and disciplining employees
•Contributes to team effort by accomplishing related results as needed.
•To carry out recruitment activities of administrative, training & field staff according to laid down procedures in liaison with all sections
•To ensure HR reports are submitted on time to Sr. HR Manager
•To carryout Recruitment Drives within overall Pakistan
•To devise appropriate HR work plans & supervise HR activities across Pakistan and report its daily progress in coordination with all sections to Sr. HR Manager
•Member of the CIC- Complaint Investigation Committee
•Supervise complaint management system, Ensure tracking, addressing, & coordination with the relevant committee over staff complaints

HR Operations:

• Formulate, document, and implement HR policies and procedures.
• Develop and manage the organizations’ compensation and benefits.
• Process nationwide monthly payroll and ensure salary disbursement on time as per policy.
• Develop a process to monitor the attendance and leaves of employees.
• Develop a formal process for employee performance management
• Process the full and final dues of resigned employees, issuance of a clearance certificate, and experience letters.
• Resolve legal and misconduct issues.
• Maintain all HR and employee-related records and communication.

Recruitment and Onboarding;

• Responsible for end-to-end nationwide recruitment process for employees including job advertising, initial screening, shortlisting, interview conduction, and induction.
• Onboarding of new employees including induction training, drafting and finalizing employment contracts, and communicating HR policies
• Searching and recruiting Chinese language instructors, conducting online interviews, and facilitating their onboarding.
• Research, gather and analyze data to find out appropriate salary levels and job titles for new positions.
• Conducting one-to-one counselling sessions with employees, conducting exit interviews and succession planning.

• To see out resolve/escalation/follow-up complaints surrounding consumer issues.
• Reporting & documentation for regional performance at times and at a permanent basis for assigned Care Centers:
• Adherence, Sales, Pull Back & Sale Return, Retention Work, Center Cash Reports, Mystery Shopping, and MLR reports.
• Management of all monetary operation and inventory proceedings related to the assigned branch.
• Strong working knowledge of systems i.e. Wi-reports, crms, brm, crmb, wizard, helpdesk, etc.
• Technical Troubleshooting.
• To act as the First point of contact for the customer and system-related problems on the Internet.
• Layouts, documents, reports, and main menu designing.
• Configuring system preferences