Tahir Mehmood Abbasi

 Working closely with GM and the management team to set and implement policies, procedures, and systems and to follow their implementation.
 Analyzing and improving organizational process and workflow, employee and space requirements and equipment layout; implement changes.
 Maintaining safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
 Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
 Accomplishing operations and organization mission by completing related results as needed.
 Meeting operations labor budget expectations.
 Reviewing the monthly reports, Client monthly KPIs and all the non-conformance reports and submitting the monthly Invoices to the client after final discussion.
 Reviewing the monthly income, expenses, profit and loss details of the division and interfere whenever necessary.
 Reviewing the regularly report status of new and ongoing projects to General Manager (by sending a weekly and monthly reports).
 Managing staff levels, wages, hours, contract labor to revenues.
 Communicating all operating policies and/or issues at department meetings
 Communicating customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
 Serving as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
 Establishing contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies.
 Manage relationships with key operations vendors.
 Tracking vendor pricing, rebates, and service levels.
 Reviewing and approving all operational invoices and ensure they are submitted for payment.
 Working closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses.
 Drafting contractual letters to the clients, vendors, and subcontractors.
 Evaluating all the personal under the Division, technically and mentally.
 Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

 Responsible for total facility management services including MEP, Civil Fit-out, Housekeeping, Landscaping, Security and Administration.
 Responsible for mobilization and supporting to the new projects / contracts.
 Developing and updating Contract management plan and Contract improvement plan for each site.
 Tracking record of successfully managing multiple facility management contracts.
 Routinely audit all contracted services to ensure performance measures are being maintained.
 Ensuring the implementation and management of Risk & safety work practices to reduce the interruption to clients and tenants.
 Determining contract specific priorities to make decisions.
 Ensuring the effective client relationship management at contract level.
 Set predetermined budgetary guidelines at contract level. Responsible for forecasted budget and P&L.
 Responsibility for compliance to relevant corporate governance standards.
 Managing contract related Health & Safety policies and standards.
 Establishing and maintaining PPM schedule, Contract Management Plan, Training Plan, Succession Plan and all associated Health and Safety documentation for every contract.
 Supporting the development of business with wide FM initiatives including contract renewals and cost reduction strategies and customer improvement plan.
 Reporting any incidents within the time frame as set in the escalation matrix.
 Establishing contract specific continuous improvement strategies which promote efficiency, energy reduction and best practices.
 Facility and Operational Management planning, including project management, contract management, procurement and soft services.
 Ensuring operational compliance with all current company procedures
 Preparing monthly reports for clients and management

•  Provided a full confidential administration support to the CAMPCO (Client) Manager & EFM Operations Manager.
 Developed facility management system and procedures.
 Responsible for the overall management of more than 7000 residents and managing facilities such as security, housekeeping, space management, health and safety, procurement, contracts, catering, soft / hard facilities management and maintenance.
 Organized and planned essential central services such as reception, security, maintenance, mail archiving, cleaning, catering, waste disposal and recycling.
 Checked that agreed work by staff or contractors has been completed satisfactorily.
 Responsible for the management of services and processes.
 Responsible for building maintenance repairs and services.
 Responsible for site maintenance like: HVAC, Electrical, Fire Alarms, FFE, Building/Civil Works etc.
 Developed and prepared all periodic progress and management reports.
 Prepared the budget for Facilities Management Department.
 Prepared and implemented the inspection checklists for EFM.
 Approved requisitions for equipment, materials, and supplies within limits of the budget.
 Negotiated contracts with equipment and materials suppliers.
 Evaluated service providers on yearly basis through SLA’s and KPI’s.
 Acted as representative before government commissions or regulatory bodies during the review of policies or procedures.
 Recruit and monitor staff and conduct performance appraisal/review for staff members.
 Examined the staff, if they are capable of giving acceptable performance for the job which is assigned.
 Meeting with all managers to review/discuss their staff members' performance appraisals.
 Maintained safety and security; monitor access; maintain appearance and overall environment of the organization and wellness facilities.
 Planned, implemented and reviewed, daily, weekly and monthly FM reports.
 Implemented all safety and building codes as per the requirements.

 Provided a full, confidential administration support to the Sr. Operations Manager.
 Developed operations and maintenance manuals for the residential cities.
 Ensured the system comply with local laws and legislative requirements.
 Organized and planned essential central services such as reception, security, maintenance, mail archiving, cleaning, catering, waste disposal and recycling.
 Checked that agreed work by staff or contractors has been completed satisfactorily.
 Responsible for the management of services and processes.
 Responsible for building maintenance repairs and services.
 Responsible for site maintenance like: HVAC, Electrical, Fire Alarms, FFE, Building/Civil Works etc.
 Prepare process flows against of each procedure developed.
 Prepared business plans and forecasting budgets, as required. Ensure all budgets and costs for contracts accurately reflect contractual obligations, offer value for money for clients and provide optimum revenue.
 Ensured that operational activities meet and integrate with the organizational requirements for HSEQ, legal and statutory requirements and general duty of care.
 Developed and maintained standard operating procedures, contingency plans, emergency response procedures, preventive maintenance procedures and all technical documentation.
 Developed and prepared all periodic progress and management reports, as required.
 Experienced user of software packages including MS Excel, MS Word, MS Access, MS PowerPoint and MS Office and also a good understanding of BMS (Business Management Systems).
 Prepared induction programmes for new Facilities staff and clients.
 Prepared outgoing and internal correspondence, reports and other documentation as required for the Facilities Management Department, using word processing, spreadsheets, Power-Point etc, as necessary
 Developed and maintained effective office systems and schedules.
 Ensured confidentiality is maintained.

 Made inspections of the different ZonesCorp residential cities and prepared the inspections reports.
 Prepared the inspection schedule for different residential cities
 Prepared and maintained the penalty reports weekly and monthly.
 Arranged and prepared minute of meetings
 Prepared daily, weekly and monthly reports for the management and for the service provider.
 Corresponding with the FM Inspectors on different issues.
 Maintained the inspections record properly according to the residential cities.
 Prepared the inspection checklists for the Workers residential cities.
 Provided the administrative supports to the ZonesCorp Facilities Management Department.

 Planned, implemented and reviewed daily, weekly and monthly reports.
 Prepared information required for billing of completed jobs.
 Prepared and implemented of O&M manuals as per the manufacture recommendations with the help of Senior Management.
 Prepared the documentation (checklists, PPM Schedules) and handed over to team for implementation.
 Prepared and submitted the quotations to the client for all the additional works.
 Assisting the management in all financial and commercial aspects of the project.
 Prepared the predefined reports as per the project and client’s requirements.
 Prepared and maintained the records of all the documents (i.e., invoices, timesheets, material orders and goods received notes) for any upcoming audit.
 Undertaking general office duties relating to the contract including:
- Correspondence and filing
- Minutes of meetings
- Preparation of reports and documents
- Updating of electronic records
- Material ordering and administration
- Subcontractor administration
- Production of valuations and presentation of results
- Contract renewal documentation
- Production of short-range plan information
- Comply with all processes and procedures (Maintenance, HSEQ, Procurement, Operations, Housekeeping and Security) which include compliance with all applicable rules and regulations of the local Authorities.
 Arranged all outsourced vendors /service providers from request for proposals and service level agreements.
 Ensured and monitored the formation of all outsourced service providers contracts.
 Investigated the root causes of customer complaints and submitted the reports to Management.
 Negotiated contracts with equipment and materials suppliers.

• Prepared organisation charts for different departments.
• Maintained appointment diaries and computerised schedules
• Responsible for organising internal and external facilities meetings including the preparation and circulation of agendas, briefing papers and minutes, and highlighting areas for action by the Facilities Manager in preparation for meetings
• Prepared induction programmes for new Facilities Department staff and volunteers and organise uniforms and locker keys where required
• Prepared Inspections reports and maintained the records
• Supervised Facilities administrative volunteers, allocating work and providing day to day support
• Delivered induction training to volunteers and review of volunteer progress and to deputise for Facilities Manager in delivering some elements of facilities staff induction
• Assisted the Facilities Manager in ensuring all staff attends mandatory and statutory training and updates in accordance with policies and procedures.
• Prepared outgoing and internal correspondence, reports and other documentation as required for the Facilities Management Department, using word processing, spreadsheets, Power-Point etc, as necessary
• Received and responded to enquiries from telephone callers, visitors, businesses and colleagues to ensure effective communication procedures and to develop effective working relationships.
• Developed and maintained effective office systems and schedules, including filing, the retrieval of correspondence and documentation, photocopying, faxing and typing
• Ensured confidentiality is maintained.
• Managed office systems in respect of the Building Reference Database, Risk Assessments Database, Policies and Procedures, Holiday and Absence,