Mohammad Tahlil Sharfi

Responsible for complete Inbound Logistics requirements of Emirates Aluminium Co Ltd PJSC, (EMAL) in terms of Customer Service and Operations,

Job Purpose: Maintain customer satisfaction, business volume, profitability providing problem-solving approach; best solution with perfect coordination with colleagues. As Key Account Executive, I strive for customer satisfaction and excellence in service delivery.
My key responsibilities incudes:

• Providing support and advice to customer using your organization’s products or services;
• Day-to-day coordination with internal and external customer for smooth running of airfreight and sea freight operations;
• Ensure the correct products and services are delivered to customers in a timely manner;
• Acquire a thorough understanding of key customer needs and requirements;
• Serve as focal contact for communication between key customer and internal teams;
• Meeting with other managers to discuss possible improvements to customer service;
• Compilation of rates from various trade lanes for shipments into/from UAE;
• Preparing Pricing/rate card for handy price reference from various trade lanes;
• Working out for most competitive pricing for RFQs.
• Following up for booking on quotations; Receiving booking confirmation via Email;
• Sending RO (routing orders) to respective Kuehne Nagel origin stations;
• Maintaining profitability sheet for each shipment routing order;
• Closely following up and monitoring each shipment booking from Ex-works till DAP;
• Disseminating pricing info to operations department for billing purpose;
• Approval of suppliers debit note as per agreed and billing customer per quotation agreed;
• Preparing various kind of reports as required by customer;
• Visiting airport / sea port / customs as and when required.

• Key account management - British Petroleum(BP), Merubini Steel, Topaz, Ferrari World;
• Pipes Logistics - handle all pipes inquires (Non-Break-bulk);
• Introducing our company to overseas and local potential customers;
• Scheduling meetings with customs and visiting them to discuss on mutual opportunities;
• Setting credit terms, and following up for payment as per payment terms;
• Following up for enquiries from overseas agents and local customers;
• Work on RFQs, negotiation and sending quotations to overseas agent/local customers;
• Following up for their feedback and confirmation;
• Upon confirmation, placing booking to airline/shipping line accordingly;
• Assigning the secured job to concerned department of local documentations and handling;
• Supervise closely each job to ensure swift operation, documents and smooth sailing;
• Ensure the loading of cargo on planned airline/vessel till departure;
• Sending each updates to customer and keep them well informed before asked for update;
• Ensuring documents are released to customer on time;
• Ensuring no mistakes in invoicing, and timely invoice submission with all supporting;
• Vendor management, working on MIS for top 10 customers, shipping lines etc;

Customer Service and Operations
• Coordination between external and internal customer, origin offices, and vendors.
• Liaison with overseas agents for the execution of the shipments both export and import;
• Cost/Sell analysis of the job files to raise the invoice and profitability sheet;
• Arranging to dispatch the invoices to the clients once the shipment is finally executed;
• Calling new clients, fixing meetings enabling the company to add new client;
• Pricing, negotiations and sending quotations to customers; and follow up;
• Well versed with operational activities for Ocean Import into UAE;
• Well versed with operational activities for Air Import shipments arriving into UAE;
• Pre-shipment, during and post-shipment operations activities and documentations;

• Coordinating between the pricing team of the principal of shipping line and in-house sales
• Getting special prices and contract basis for monthly/ quarterly basis
• Dissemination the prices to the sales team after being analyzed to be competitive.
• In case of space issues, arranging for space confirmation for containers from shipping line
• In case of equipment shortage, arranging for containers from different ports
• Sorting out pricing issues with the principals in case of wrong invoicing
• Assisting the sales team in securing the deal by providing on the spot negotiated prices
• monthly analysis on top 10 carriers, top 10 trade lane, top 10 customers
• Sharing MIS information with management for business analysis and strategic planning
• Assisting management on case to case basis with feedback, response level of vendors
• meeting shipping lines their management for best pricing on periodic basis.

• Hyderabad, India is Primarily Pharmaceuticals based Freight Market, I took care of Pharma shipments for Dr. Reddy Labs, Aurobindo Pharma, Divis Laboratories, Bharat Biotech International, GVK Biosciences etc
• Handling RFQs for airfreight import and export.
• Booking with respective airline as agreed with customer.
• Follow up with internal/external customer for smooth delivery of booked shipments.
• Maintaining record of shipments to/from for all Pharma companies.
• Key is - timing, storage instruction and deadlines to be followed.
• Execution of the Air Waybill and handing over the shipment to airlines
• Sending pre-alerts to customers for export and import airfreight shipments
• Coordination with authorities in case of cargo being shut out, getting confirmation on the connecting flight for shipments involving transshipment.