Systems Engineering Manager
FASTtelco
Total years of experience :20 years, 1 Months
Supporting sales team in driving revenue and overall increasing sales, responsibilities included networking and systems consultancy, pre/post sales, tele-sales support, product updates to customers, large network designs and assisting customers in ways to properly meet their business needs with the latest in the market.
Key Responsibilities
● Provide high-level and detailed consultative solutions, technical and sales support for major account opportunities.
● Developing best practices in sales approaches and technical execution
● Developing strategies to deliver real business benefits to clients by adopting the proposed solutions
● Creating opportunities and supporting the sales team to close deals;
● Reviewing, auditing, and approving orders to proceed with deployments
● Review and recommend internal process changes
● Coach and mentor other system engineers on best practices, as well as knowledge sharing for internal team.
● Provide reviews to systems engineers to ensure design compliance
● Keeping up-to-date with developments, researching new technologies and business trends in the market
● Provide technical leadership to support engineering team.
● Work closely with vendors (Cisco, HP, Huawei, Aruba and others) to assure meeting company’s goals and customers’ requirements and budget.
● Attending vendor training and events
● Review and validate understanding of proposed solutions
Key Responsibilities
● Handling governmental tenders and RFPs from enterprises and commercial sector.
● Meeting with clients to understand their business requirements to translate them into technical requirements and project actions.
● Preparing multi-vendor BoQ, technical write-up, high level design, scope of work and cost sheets involving technologies and products.
● Providing the design, presales documentation and presentation of solutions to customers.
● Assisting the sales team with customer meetings and provide day-to-day sales support on a broad range of products and services, including but not limited to:
o IP Telephony including but not limited to:
● Cisco Unified Collaboration product portfolio (CUCM, CBE6K, CBE7K, CUC, UCCX, Expressway, Jabber, 69xx, 78xx, 79xx, 88xx, 89xx)
● Cisco Telepresence End Points (SX, DX)
o Networking Solutions Design
● Cisco Switches (2960c, 2960s, 2960x, 3750, 3750x, 3650, 3850, 4500x, 4500E, 6500E, 6880, 6807)
● Cisco Wireless Solutions (2500, 5508, 5760, 600, 700, 1600, 1700, 2700, 3700, 1810, 19830, 1850, 2800, 3800)
● Ruckus Wireless Inc.
● Cisco SMB Switches (SF300, SF500, SG300, SG500, SG350, SG550)
o Security Solutions Design
● Cisco NGFW
● Fortinet UTM Solutions
o ISP Services (Fiber - ADSL - 3G\LTE - Microwave and Wireless)
● Internet and Data Service
● International Data Links
● Disaster Recovery and Co-location
● Managed Telephony (Cisco based)
● Managed Security and DDoS
● Working with technical engineers and project managers to translate scope into actionable steps
● Handing off design to project managers or implementation engineers
● Directly responsible for analyzing customer’s requirements and defining the business and technical project scope of work, including implementation, integration and customization.
● Designing the solution given to customer and recommending the best practice, together with giving all possibilities of implementation.
● Establishes project objectives, project plan; determines time frame and get the approval on the project schedule for the project being handled.
● Ensure implementation of services in the delivery scope and keeping track of the project until customer acceptance making sure to get the best technical customer satisfaction feedback.
● Develop the required documentation for the project life and after the project is closed, including kick of meeting agenda, milestones list, acceptance criteria, customer satisfaction feedback forms, the detailed design and project documentation.
● Follow company and customer standards for design documentation.
● Keep management updated with project status and regular reporting.
● Responsibility for design, implementation and support of Cisco voice and data converged network, utilizing Unified Collaboration product portfolio.
● In Depth understanding of systems capabilities, hands on experience with best practices and technologies that fulfill customer needs
● Installing and Configuring IP Telephony Controlling Systems.
o Cisco Unified Communications Manager 4.x, 5.x, 6.x, 7.x, 8.x and 9.x
o Cisco Unified Communications Manager Express 3.x, 4.x, 7.x and 8.x. and UC500
● Installing and Configuring Customer Contact Solutions:
o Cisco Unified Contact Center Express 4.x, 5.x, 7.x, 8.x and 9.x
o Installation, Configuration and Integration of Cisco Interaction Manager 4.x (Web and E-mail) with Cisco Unified Contact Center 5.x.
o Creating scripts, based on customers’ needs and call flow, for both Cisco Unity Express and Cisco Unified Contact Center Express.
● Installing and Configuring Cisco Unified Messaging Solution
o Cisco Unity Connection 2.x, 7.x, 8.x and 9.x as voice messaging or unified messaging solution, both failover and non-failover setups have been done.
o Cisco Unity 4.x, 7.x and 8.x as voice messaging or unified messaging solution, both failover and non-failover setups have been done.
o Cisco Unity Express 3.x, 4.x, 7.x and 8.x to perform Auto Attendant and Voicemail service, integration has been done to both CUCM and CUCME
● Installing and Configuring Cisco Unified Presence 8.x and Cisco IM and Presence 9.x
● Installing and configuring Cisco Unified Attendant Console - Business Edition 9.x
● Installing and configuring Cisco Unified Department Attendant Console 2.
● Installing and configuring Cisco Paging Server 8.x
● Configuring 2800, 2900, 3800 and 3900 series routers as voice gateways\gatekeepers, to support Trunk (E1), Foreign Exchange (FXO), Session Initiation Protocol (SIP) connections and VoIP connections. Using both H.323 and MGCP protocol.
● Installing and configuring high availability solution for remote sites using SRST.
● Configuring and Troubleshooting Analog Voice Gateways and VG2xx using the MGCP protocol.
● Worked on and familiar with 69xx, 79xx, 89xx and 99xx series phones as well as IP Communicator and ATA18x.
● Installing and Configuring Libra IPT Recording from Spescom
Wireless and Network Engineer
" Responsible of designing and implementing technical solutions, conducting surveys, collecting technical information and preparing proposals and responding to RFPs.
" Voice over IP, IP Telephony and RF equipment Systems Installation
" RF implementation experience in both Point to point (PTP) and Point to Multipoint (PMP) operating in 2.4 GHz or 5.8 GHz spectrum, covering design and calculations to provide the best suitable link, experience covers the following products:
o Redline
o Solectek
o Alcon
" Responsible on designing VoIP solutions, using both H.323 or SIP:
o Quintum: VoIP gateways
o Epygi: IP-PBX and Gateways
" Complete project and design documentation for all projects including Statement of Work, Scope of Work, Pre-Installation Guidelines, as well as Engineering Design documentation using Visio diagrams
Technical Supervisor
" Supervised a team of 4 technicians and 2 engineers. Delegated daily support issues to technicians and followed up to ensure tasks were completed in a timely manner
" Adding Enhancements on working procedures and management software.
" Organizing tasks and Schedule time for Engineers\ Technicians visit depending on nature of the task, type of equipment and experience.
" Provide technical sales assistance, product expertise and sales support.
Field Engineer
" Implemented an IP Telephony and VoIP network for Easa Hussain Al Yousifi Inc. for voice calls to take place between branches and remote stores. Ensuring the QoS of the transmission for voice calls.
" PBX systems Installation for both small offices and large enterprises.
" System configuration covering Hybrid, Digital PBX and IP-PBX systems
" Troubleshooting and resolving of all the issues and errors that may occur in a specific system. And delivering services according to agreed schedules, and reporting the assignments status and description of the job done back to the supervisor in due time.
Certifies expert-level knowledge of Voice-over-IP (VoIP) solutions in an enterprise environment. Forthcoming developments in this technology promise a dynamic career choice. Cisco Certified Internetwork Expert Voice (CCIE Voice) experts are capable of building and configuring complex end-to-end telephony networks, troubleshooting and resolving VoIP-related problems and ensuring quality of service using in-depth understanding of Layer 2 and 3 network infrastructure. CCIE Voice may be the challenge for you. Successful certification candidates will possess the skill to help companies accelerate business processes, increase productivity, and speed innovation.