Business Development Manager
Citruss TV
Total des années d'expérience :10 years, 5 Mois
Managed a team of 120 sales agents and 7 sales supervisors generating 7, 500 orders per month consistently.
Expanded the sales territory across the entire Middle East including UAE, KSA, Qatar, Kuwait, Bahrain and Oman.
Developed and executed a targeted sales, product and software training program for 300 new sales agents.
Recruited and hired top-performing sales agents within a competitive market, exceeding hiring goals by 15%.
Spearheaded the development of a sales onboarding program that reduced new hire ramp-up time by 2 weeks.
Partnered with the marketing team to create content campaigns that generated over 900, 000 qualified leads.
Implemented a targeted customer retention program, decreasing the customer churn rate by 12% over 1 year.
Cultivated a positive and results-oriented work environment, reducing employee turnover rate to 3% on average.
Developed a new customer loyalty program, resulting in a significant 70% increase in repeat customer purchases.
Automated data collection and reporting, freeing supervisors 10 hours a week to focus on higher-value tasks.
Implemented a customer success program that increased customer satisfaction scores to 98% on surveys.
Established an Auto Dialer software that increased the number of sales calls completed on average by 2.5 times.
Utilized a performance management tool to spot coaching opportunities, helping 91% of agents exceed quota.
Identified and eliminated redundant administrative tasks in the department, saving sales reps 12 hours per week.
Negotiated a 15% reduction in vendor pricing for key sales tools, resulting in cost savings of $34, 000 per year.
Developed a sales forecasting process that utilized data and market trends, resulting in a 86% forecast accuracy.
Executed a territory management plan that utilized CLTV data increasing overall revenue by 18% within a year.
Managed, mentored and coached a team of 20 sales agents, generating 2, 500 orders per month consistently.
Delivered 25 sales and product training modules, leading to an average 95% sales agent competency score.
Developed a comprehensive 40-page sales playbook outlining best practices and successful sales strategies.
Ensured high levels of customer service are provided by agents achieving customer satisfaction scores of 95%.
Led a high engagement and positive culture, reducing employee turnover and improving employee retention.
Utilized a CRM system to streamline lead qualification and assignment, leading to a 32% lead conversion rate.
Optimized scheduling and workload distribution, leading to improved employee morale and engagement.
Analyzed data to identify high-converting lead sources, leading to a 57% increase in qualified leads generated.
Conducted 80+ outbound and inbound calls daily consistently exceeding call targets and quota by 35%.
Navigated objections and converted leads into 25 confirmed orders per day ranking #1 agent among the team.
Identified pain points and presented tailored solutions leading to a 70% conversion rate on inbound calls.
Cultivated strong relationships with customers and conducted consistent follow-up leading to 61% more orders.
Maintained 100% accurate CRM records as measured by software quality audits, ensuring efficient follow-up.
Guided and sold over 20 luxury customers monthly through identifying and addressing customer needs.
Developed and maintained strong customer relationships, achieving a 30% average sales conversion rate.
Utilized upselling and cross-selling techniques, leading to a 45% increase in the average order value.
Provided exceptional customer service and resolved complaints achieving a 96% customer satisfaction rate.
Guided and sold over 20 luxury customers monthly through identifying and addressing customer needs.
Developed and maintained strong customer relationships, achieving a 30% average sales conversion rate.
Utilized upselling and cross-selling techniques, leading to a 45% increase in the average order value.
Provided exceptional customer service and resolved complaints achieving a 96% customer satisfaction rate.