customer service intern
Rakez
Total des années d'expérience :1 years, 1 Mois
Actively involved in providing value-added services to new and existing
customers in a timely and efficient manner to ensure customer satisfaction.
Sell Mazeed value-added services like Bank account Openings, PO Box
Openings, Translations and attestation of documents, VAT and Corporate Tax
services.
Responded to customers’ requests for the provided services.
promote Mazeed Value Added Services to internal and external customers.
o Develop business relationships with internal and external customers.
Deliver training and hands-on motivation to team members to enhance customer
satisfaction.
Clarify customer issues and determine root causes of problems to resolve product
or service complaints.
Escalate critical customer issues to the supervisor to avoid lost revenue and
canceled policies.
Customer Relationship Management (CRM)
Has been elected as the president of the French club at UAEU in 2023. • Achievements Under the French club: Certificates of participation in the international day of ‘’la Francophonie’’ from UAEU and Anwar Gargash Diplomatic Academy organized by the Ministry of Foreign Affairs at the headquarters of the Anwar Gargash Diplomatic Academy in Abu Dhabi on 22nd March 2023. • Certificate of appreciation for participating in the International Tolerance Day at UAEU on 16th Nov 2022. • Created a website for my PR and Advertising campaigns course also we created a mental health awareness campaign.
