Sales&Customer services executive
Cupola Teleservices
مجموع سنوات الخبرة :15 years, 6 أشهر
--Jumeirah Golf Estates
--SALAMA Islamic Arab Insurance Company
--LANDMARK Group
Responsible for managing profit generation activities, scheduling sales meetings, and preparing presentations.
Interacted with prospective customers to determine their needs
Optimized sales by collecting and submitting valuable market trend information to the sales department
Responding to complaints from customers and give after-sales support when requested
Assess the progress of sales activities
An experienced telesales professional with strong experience in Real Estate Market in Dubai.
Handling the Middle East market and selling clients luxurious off-plan.
Directly accountable for the delivery of sales objectives to the group.
Coordinating between the Relationship Manager and the Client, and scheduling Meetings Target: 3 per day and Qualifying Client outside UAE 3 per day.
Determines annual unit and gross-profit plans by implementing marketing strategies
Ensuring marketing strategy is implemented optimally and all communication mediums are effectively utilized to maximize interest and sales.
Keeping up to date with trends in local residential property as well as the commercial market.
Establishing work procedures and processes that support the company and departmental standards
• An experienced telesales professional with a solid track record within outbound business to business telesales. Possessing a strong commercial acumen and having a proven track record in closing deals over the telephone. Having an in depth understanding the importance of customer service and recognizing the need to balance profitable growth with customer satisfaction.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Writes and administers performance reviews for skill improvement.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
• Ensures employees have appropriate training and other resources to perform their jobs.
• Responds to and resolves employee relations issues expressed by team members.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
• Assists the manager with daily operation of the call center to include the sales target, analyses and implementation of staffing, training, telemarketing, sales skills, scheduling and reward/recognition programs.
• Works as a member/leader of special or ongoing projects that are important to area/process improvement.
• Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Visited potential customers door-to-door to offer them a free estimate for company services
• Talked with potential customers to explain all products and services offered and the importance of each one
• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
• Kept records of customer interactions and actions taken, including - transactions, comments, inquiries and complaints
• Followed-up with previous customers to ensure satisfaction and offer continued services
• Customer Relationship Specialist for Telenor Project Major Responsibilities
• Dealing with customers calling inbound
• Managing team, Breaks, Service level, Different Issues
• Strategic Consulting, including business plan & sales strategy development Advising new businesses on formation of corporations
• Conducted research to identify new opportunities for bringing about innovation in events Discussed specific requirements and expectations concerning the event with clients Managed and developed a strategic plan of action to ensure that the cost of the event remains under the pre-determined budget
• Searched and negotiated suitable venues or locations as per the requirement and budgetary constraints of client
• Carried out all the functions as per legal guidelines and regulations ( both ATL&BTL )
• Worked on determining a suitable layout and theme for the event as per client’s specifications
• Facilitated communication with professionals, including venue management, stand designers, caterers, contractors and equipment rentals to ensure efficient running of an event
• Trained new and existing staff prior to the event so that all operations and duties were executed smoothly and as per clients’ guidelines
Bachelor's in Arts major selective subject was Journalism .