Assistant Manager Technology Support & Services
IBL-Unisys
Total des années d'expérience :22 years, 10 Mois
Pre-Sales & Implementation of solutions, Post-Sales Technical Support & Consultancy in below products.
EMC² VMAX, VNX, VNXe, Unity Storages, Data Domain and Networker Implementation.
Dell PowerEdge Servers, PowerVault, EqualLogic and Compellent Storage.
Citrix XenServer, XenApp, XenDesktop VDI solutions
VMWare Virtualization and VDI solutions.
IBM Virtual Storage Center, V-7000 and DS-Series Storage
BMC Control-M workload automation and ITSM Remedy
Pre-Sales and Post-Sales Technical Consultancy to SSG Customers in below products.
Team Lead Technical Support
Job responsibility: As a Team Lead Technical Support, my responsibility was to supervise a team of Engineers in Global Support, UK Engineers. I was providing expert level guidance to Engineers on EMC, NetApp and Dell Storages and Server support.
As a Storage Solution Architect, my responsibility was to provide Pre-Sales Support to Sales and Bid team on following products.
• EMC² VMAX, VNX, Clariion Series Storage, .
• NetApp FAS Series Storage .
• Dell PowerEdge Servers and PowerVault Storage Products.
• EMC ata Domain
• IBM Servers and Storage
• HP Servers and Storage
• VMware related query and support
Pre-Sales and Post-Sales Technical Consultancy to ABM InfoTech Customers in below products.
• VMWare Virtualization
• EMC² VMAX, VNX, Clariion Storages, Data Domain and Networker Implementation.
• HP, IBM, NetApp and Huawei Storages Implementation.
• HP and IBM Servers Products.
• Symantec NetBackup, Backup Exec, Enterprise Vault and VVR deployment.
• Citrix XenServer, XenApp and XenDesktop Virtualization
• Riverbed WAN Optimization Appliance
2nd Level Pre-Sales and Post-Sales Remote Technical Support to En Pointe Customers across USA in below products.
VMWare Virtualization.
Citrix XenServer, XenApp and XenDesktop Implemenation.
EMC² VMAX, VNX, Clariion Storages Implementation.
NetApp, HP and Dell Storages Implementation.
HP and Dell Servers Installation and Support,
Symantec Netbackup, Backup Exec and VVR deployment
Data Migration and Replication and Recovery.
• Handling Enterprise Storages EMC² Symmetrix V-MAX, DMX, VNX, CLARiiON & DD.
• EMC² VNX File Unified Storage Install & Implementation of NAS CIFS & NFS Exports, .
• Installation of EMC² NS-120 Storage with iSCSI, FC & implementation of Mirror View.
• EMC² Networker Server, Storage Loader with software running Symantec (Backup Exec).
• Centera File Archiving, and Rainfinity Appliance Support, Maintenance & Troubleshooting.
• Backup, Recovery and archive using Tape Library of Quantum Scalar i500 software
• Support and manage SAN environment (EMC, Dell, Cisco & Brocade).
• Upgrade and maintain storage area network, provisioning storage, data replication
• Perform troubleshooting and performance monitoringof SAN environment
• Perform SAN hardware and software maintenance and upgrades.
• FC SAN Switches Cisco & Brocade Installation Support & Maintenance.
Server Management Commodity & High End Servers (Dell, IBM, HP & UNISYS ES3xxx family).
Support in Windows 2000 Advanced Server, 2003 Server and RedHat AS 4.0.
DNS, DHCP, Exchange, ADS (Active Directory Services) & LAN Management.
Maintaining Cisco equipment (PIX\Firewall, Routers, and Switches
Installation of McAfee security Products including Web & Mail Gateway Appliances,
Server, NAC (Network Access Control) & DLP (Data Loss Prevention).
Handling Line Printer Matrix (HP, IBM, PRINTRONIX, UNISYS, P5000 Series, &P7000 Series).
Establishing and maintaining the 2003 based environment and support..
Established system by planning and executing installation, configuration, and testing of PC and server
hardware, software, LAN and WAN networks, and Operating System management .
Handling ADS (Active Directory Services) Based on 2003 Enterprise Server.
User-Account Handling and maintenance.
Line Printer Matrix PRINTRONIX, UNISYS, P5000 Series, and P7000 Series)