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تم إلغاء حظر المستخدم بنجاح
Tajamul Lateef Wani, IT Support Engineer

Tajamul Lateef Wani

IT Support Engineer·Reliance Jio

المملكة العربية السعودية

دبلوم, COMPUTER OPERATOR AND PROGRAMING ASSISTANT

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 0 أشهر

IT Support Engineer

يوليو 2023 - أغسطس 2025

Reliance Jio

Srinagar، الهند هجين

يوليو 2023 - أغسطس 2025

Working as L1 IT Support Engineer (Client).
To manage, maintain and support all IT equipment and configurations.
First level troubleshooting and support of node devices, desktops,
laptops and peripherals for all devices
Providing end user support.
Create and Manage IDs in Active Directory
Monitor all the devices in Call Centre and provide instant support for
resolution
Live and recorded call monitoring
Installation and configuration of Call Centre softwares such as Avaya, C
Zentrix with customized patches and requirements
Supporting incidents via Ticketing system on ITSM portal
Access control management
Following standard procedures for proper escalation of unresolved issues
to appropriate internal team
Desktop support to end users
Formatting and Installing Operating system on Laptops and Desktops
Suggesting hardware upgrade to PC and Assembling new systems
Configuring Network Printer & shared Folders
Creating user account in O-365 & POP3 Outlook 2019/2021
Installations of clients Windows OS & Windows 10, Windows 11,
Arranging new user accounts, password, email inboxes and other services
needed by employees
Provides one-on-one end-user problem resolution over the phone and in
person.
Delivers, tags, set ups, and assists in the configuration of end-user PC
desktop hardware, software and peripherals.
Trained end-users by means of verbal personal instruction and specially
designed documentation.
Installation of Printers and external equipment and troubleshooting of
issues.
Maintained close collaboration with vendors to ensure timely support
whenever necessary.
Troubleshooting technical problems and implementing solutions

مجال الشركة:
الاتصالات والشبكات

computer hardware technician

يونيو 2022 - مارس 2023

Sevana communication hardware and software

Srinagar، الهند

يونيو 2022 - مارس 2023

Desktop support to end users Formatting and Installing Operating system on Laptops and Desktops Suggesting hardware upgrade to PC and Assembling new systems Configuring Network Printer & shared Folders Creating user account in Outlook 2019/2021 Installations of clients Windows OS & Windows 10, Windows 11, Arranging new user accounts, password, email inboxes and other services needed by employees Provides one-on-one end-user problem resolution over the phone and in person. Delivers, tags, set ups, and assists in the configuration of end-user PC desktop hardware, software and peripherals. Trained end-users by means of verbal personal instruction and specially designed documentation. Installation of Printers and external equipment and troubleshooting of issues. Maintained close collaboration with vendors to ensure timely support whenever necessary. Troubleshooting technical problems and implementing solutions

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة

التعليم

GOVT ITI

ديسمبر 2024

ديسمبر 2024

دبلوم، COMPUTER OPERATOR AND PROGRAMING ASSISTANT

الهند

المعدل التراكمي (نسبة مئوية): 85.5%

المعدل التراكمي (نسبة مئوية): 85.5%

Learning computer fundamentals (hardware, software, peripherals) Operating systems practice (Windows, basic Linux) MS Office training (Word, Excel, PowerPoint, Outlook) Internet usage, email handling, and online tools Basic programming (C, C++, Python / Java basics) Database basics (MS Access / MySQL fundamentals) Understanding file systems and data management Computer assembling and disassembling Installing and configuring operating systems Software installation and troubleshooting Printer and scanner setup Basic networking (LAN setup, IP configuration) Virus removal and system security basics Data backup and recovery practices Data entry and data verification Preparing reports, letters, and presentations Maintaining digital records and files Spreadsheet work (formulas, charts, data analysis) Handling official emails and documentation Typing practice (speed and accuracy) Communication skills (verbal & written) Customer handling and support etiquette Time management and multitasking Teamwork and coordination Problem-solving and logical thinking Work ethics and professionalism Mini projects (billing system, student database, inventory list) Programming assignments and debugging Office automation projects System maintenance documentation Presentation of project work

University Of Kashmir, J&K

سبتمبر 2024

سبتمبر 2024

ماجستير، Electronics And Computer Science

الهند

Sucessfully submittet project on Heart Disease Prediction using Machine Learning Algorithms
عرض المرفق

university of Kashmir

فبراير 2021

فبراير 2021

بكالوريوس، ELECTRONICS

الهند

المعدل التراكمي (نسبة مئوية): 68.50%

المعدل التراكمي (نسبة مئوية): 68.50%

Skills

Technical Support
Expert
Technical Support
Expert
OPTICAL TIME DOMAIN REFLECTOMETER
Intermediate
OPTICAL TIME DOMAIN REFLECTOMETER
Intermediate
PASSIVE OPTICAL NETWORKS
Intermediate
PASSIVE OPTICAL NETWORKS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
Installation
Expert
Installation
Expert
CCNA
Intermediate
CCNA
Intermediate
Science
Expert
Science
Expert
IP
Expert
IP
Expert
WAN
Expert
WAN
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Accounting
Intermediate
Accounting
Intermediate
Administration
Intermediate
Administration
Intermediate
IP Networking
Intermediate
IP Networking
Intermediate
Network Security
Intermediate
Network Security
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
NETWORK TROUBLESHOOTING
Expert
NETWORK TROUBLESHOOTING
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
ENTHUSIASM
Expert
ENTHUSIASM
Expert
FUSION SPLICING
Expert
FUSION SPLICING
Expert
TELECOMMUNICATIONS
Expert
TELECOMMUNICATIONS
Expert
Front Office
Expert
Front Office
Expert
CLOUD INFRASTRUCTURE
Intermediate
CLOUD INFRASTRUCTURE
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
INTERNET OF THINGS IOT
Intermediate
INTERNET OF THINGS IOT
Intermediate
MICROSOFT CERTIFIED PROFESSIONAL
Intermediate
MICROSOFT CERTIFIED PROFESSIONAL
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

الأوردو

اللغة الأم

الهندية

مبتدئ

العربية

مبتدئ

التدريب و الشهادات

الشهادات
Zero to Expert C and C++ programming course
ZTSA & ZSA
ZSUA
Microsoft Certified Solution Expert. Oracle Cloud Infrastructure
KSA Driving
COPA
Sep 2024