Tajudeen Kalifullah

 Performs systems administrative and operational duties on computer systems.
 Provide Support to customers by email, telephone and chat.
 Responsible for developing and maintaining systems configuration.
 Install, troubleshoot, support and configuration of computer hardware and software systems, to include servers.

 Diagnose and resolve reported problems.
 Acts as a technical resource for all users.
 Working to agreed SLA's in order to resolve customer issues in a timely manner.
 Provide troubleshooting diagnosis, and repair for computer devices.
 Image or reimage workstations using Ghost and using Acronis True Image Software.
 Add Workstations to the correct OU.
 Create, Modify, or Delete a user's account in Active Directory.
 Create, Modify, or Delete Computers in Active Directory.
 Create or Delete an end-user's Data account.
 Unlock accounts or reset passwords within Active Directory.
 Various networking steps to locate, troubleshoot, or install network devices.
 Configure and manage wireless router using MAC address authentication.
 Installed and configured wireless range extenders.
 Detect and resolve wireless networking issues.
 Inventory Laptops, Desktops, Scanners, Printers, and Peripherals.

 Installed and configured Microsoft Windows XP; Microsoft Windows 7; Microsoft Office 2003; Microsoft Office 2007; Microsoft Office 2010; Linux Centos on workstations.
 Install and configure wireless network printers to include assignment of static IP addresses.
 Responsible for installing and configuring Blackberry Desktop Software for Blackberry devices.
 Resolve various software and hardware issues.
 Assigned administrative rights, unlocked accounts and/or reset passwords for end users in Windows Active Directory.
 Configured and mapped local and/or network printers.
 Back up employee's files and folders from the OS to a specified network drive
 Migrate employee's files and folders from a network drive to the OS of either a loaner or newly imaged computer.
 Uninstall and Install Dell, HP Laptops and Desktops; including using a combination locking system for security.
 Monitor and track computer names, user names, and IP addresses using SolarWinds IT Management software.
 Upgrade Windows XP to Windows 7 Enterprise.
 Uninstall various desktop hard drives and memory for proper disposal.
 Configure end-users' IP addresses to successfully access the network.
 Configure employees Microsoft Outlook 2007.
 Provided technical Support to all end users in the company.
 Repairs of Desktop PC's, Laptops and other forms of hardware and software updates or changes.

* User management - create new users, resetting user passwords,
lock/unlock user accounts, Monitor server Performance etc..
* File system management - creating & maintaining the file systems
such as space allocations, privileges, installation of software’s
required etc..
* Device management
* Taking documentations of daily activities
* Co-iodinating with users over mail and over calls.