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takwa jouini, relationship manager

takwa jouini

relationship manager·mashreq

United Arab Emirates

Bachelor's degree, mathematics-physics

Work experience

Total years of experience: 13 years, 3 months

relationship manager

August 2023 - January 2024

mashreq

Dubai, United Arab Emirates

August 2023 - January 2024

Manage and grow portfolio of business finance relationships, while adherence to bank Ethics and policies
• To acquire new bank customer relationships satisfying the business banking criteria through sales of liabilities, asset, and investment products
• Meet all assigned targets on investment, trade and FX revenue
• Regularly review account performance and make appropriate recommendations of optimizing returns.
• comply with the approved policies, procedures and norms to protect organization and customer interest

Company industry:
Banking
Job role:
Banking

wealth relationship manager

March 2023 - January 2024

Banque misr

Dubai, United Arab Emirates

March 2023 - January 2024

Tailoring banking products according to customer needs custom - made
• Manage investment and secure lending against portfolio
• Build a portfolio of high net worth client and advise high net worth individuals and affluent families on how to invest their portfolio and plan their finances to meet their financial goals

Company industry:
Banking
Job role:
Banking

sales and business development operating supervisor

January 2020 - April 2022

IHC

Abu Dhabi, United Arab Emirates

January 2020 - April 2022

Purpose of Role Responsible for driving revenue growth through prospecting, acquisition and development of new clients on multiple product lines, to accelerate industry Go to Market strategy and through existing customer opportunities under the direction of the Business Development director as per the sales strategy implemented to achieve the business targets.
• To generate quality leads that result in sales in a structured monthly, quarterly, semiannual basis.
• Develop and execute sales/marketing integrated campaigns
• Lead and drive client engagement including discovery meetings, presentations, and strategic planning with Marsh capabilities/ practices. • Skilled in sales pitches, driving individual sales pitch
• Build good relationships with prospect clients
• Achieve individual, annual sales targets as outlined by Business Development Management

Company industry:
Project & Construction Planning
Job role:
Sales

relationship officer

January 2015 - January 2020

Emirates NBD

Dubai, United Arab Emirates

January 2015 - January 2020

unt executive officer -Retail Banking Sales
Responsibilities:
 Open personal and business accounts, credit cards, fixed deposits, investment and insurance plans and cross sell mortgages and loans products as well as private and priority banking accounts
 Create detailed business plans to facilitate the attainment of goals and quotas of the products
 Manage the entire business development process from finding a client to securing a deal
 Unearth new business opportunities through networking and turn them into long term partnerships
 Present products to prospective clients
 Provide professional after-sales support to enhance the customers dedication
 Remain in frequent contact with the customers in the responsibility to
understand their needs
 Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
 Negotiate agreements and keep records of sales and data

Company industry:
Banking
Job role:
Banking

Executive assistant advertising executive

January 2013 - December 2014

Apparel group

Dubai, United Arab Emirates

January 2013 - December 2014

Maintained records of all business meetings with existing and potential clients and vendors
Expanded client base consistently by delivering exceptional promotional campaigns as well as client satisfaction
Earned recommendations from client executives by delivering ads that articulated the value of clients' services and products and persuaded target audience to buy them
Maintained a weekly record of social media activities and suggested improvements in the online ad campaigns
Managed all social media programs like forums, blogs and ads on various social media sites

Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Executive assistant -social media

December 2012 - November 2013

linkedin

Dubai, United Arab Emirates

December 2012 - November 2013

Facilitate mutual understanding between organizations and the public.
Understanding the concerns of individual community members, interest groups, investors, consumers and government agencies, as well as addressing them through strategic use of the media and direct communication.
Handling media inquiries, issuing press releases and gaining press coverage for these releases, plan and direct events designed to improve relations with the community and coordinate public appearances for company executives specially who work for larger organizations
Focused on areas like community, media or investor relations.
One of the key responsibility was complying with media queries for information, designing and directing campaigns to influence public opinion and creating informational materials and participate in product marketing and promotional activities.

Company industry:
Software Development
Job role:
Marketing and PR

executive assistant

January 2010 - December 2012

Deutsche bank

Germany

January 2010 - December 2012

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
Attend to meetings, interviews and divisions’ administrative requirements, such as preparation of reports; documents; presentations; venues, refreshments, access authorizations and equipment requirements
Provide general secretarial/administrative support to the Executive/s.

Deal effectively with telephone calls, queries, messages and receive and direct internal and external clients/visitors appropriately.
Organize & maintain diaries and ensure that appointments are communicated and confirmed with relevant internal and external parties.

Company industry:
Banking
Job role:
Administration

Education

Preparatory Institute in Tunisia

January 2009

January 2009

Bachelor's degree, mathematics-physics

Tunisia

business school

June 2007

June 2007

Master's degree, mathematics

Tunisia

Skills

Customer Service
Expert
Customer Service
Expert
Investor Reporting
Expert
Investor Reporting
Expert
Reporting Skills
Expert
Reporting Skills
Expert
Presenting Ideas
Expert
Presenting Ideas
Expert
Facts
Expert
Facts
Expert
ABAQUS
Beginner
ABAQUS
Beginner
ACCESS
Beginner
ACCESS
Beginner
ASSOCIATE
Beginner
ASSOCIATE
Beginner
C
Beginner
C
Beginner
C++
Beginner
C++
Beginner
CATIA
Beginner
CATIA
Beginner
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
GREETING
Intermediate
GREETING
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES ASSOCIATE
Beginner
SALES ASSOCIATE
Beginner
Presenting Ideas
Expert
Presenting Ideas
Expert
Facts
Expert
Facts
Expert
Customer Service
Expert
Customer Service
Expert
Investor Reporting
Expert
Investor Reporting
Expert
Reporting Skills
Expert
Reporting Skills
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Italian

Expert