department coordinator
offtec
Total years of experience :2 years, 6 Months
Manage customer accounts and keep records of customer interactions and transactions.
Handle and resolve customer complaints.
Organize workflow to meet customer time frames.
Deal directly with customers either face to face, by telephone or electronically.
Communicate and coordinate with internal departmen
Generate sales leads.
Build sustainable relationships and trust with customer accounts through open and interactive
communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets.
Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
English And Russian