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Tala Eldana, Aesthetic Training Manager

Tala Eldana

Aesthetic Training Manager ·Beauty Skin technology Training Centre

Lebanon

High school or equivalent, Business Management

Work experience

Total years of experience: 19 years, 2 months

Aesthetic Training Manager

March 2017 - Present

Beauty Skin technology Training Centre

Dubai, United Arab Emirates

March 2017 - Present

• Teaching students the practices of skin care, Cosmetology, Aesthetic and body treatments.
• Preparing the students for passing the DHA licensing exam for estheticians or cosmetologists.
• Explaining for Facial procedures and Body Treatment (Slimming and body wrapping).
Company industry:
Other Healthcare Services
Job role:
Management

Clinic Operations Manager

June 2016 - February 2017

Emirates Hospitals Wellness & Obesity Centre

Dubai, United Arab Emirates

June 2016 - February 2017

Bariatric and General Surgery, Plastic Surgery, Dermatology, Dental Spa, Cosmetology and Laser Procedures, Psychology, Dietitian, Physical Therapy.

• Ensuring the efficient running of the Clinic optimizing customer and doctor experience, driving sales and effectively managing staff
• Provide excellent patient care, continuously thriving to exceed patients expectations
• Having full control of the clinics diaries ensuring that demand is met by increasing doctor days and changing working patterns in an efficient manner
• Maintaining high standard by ensuring all company policies are adhered to
• Evaluated and Upgraded all technical skills of specialists involved in service delivery
• Ensuring Weekly meetings take place with the team to review performance and agree remedial action.
• Support staff with development, and ensuring mandatory training is attended by all staff
• Managing client complaints as per complaints procedure.
Company industry:
Medical Clinic
Job role:
Management

Branch Manager

April 2013 - May 2016

2016 VLCC International – Sheikh zayed

Dubai, United Arab Emirates

April 2013 - May 2016

Using relevant quality tools and making sure staff understand how to
improve the Business
* Working with Purchasing Staff to establish quality requirement from
suppliers.
* Training and supervising the staff to ensure quality treatments and
customer satisfaction.
* Increasing profitability by keeping expenses in check yet building on Service
Quality
* Evaluated and Upgraded all technical skills of specialists involved in service
delivery
* Handled Customer Complaints
* Implement initiatives in Dermatology, Slimming, Beauty services and
products in conjunction with the respective department in charges & Sales
Manager to meet growth opportunities.
Company industry:
Medical Clinic
Job role:
Management

Clinic operations Manager

May 2011 - October 2012

2012 Obagi Medical

Al Ain, United Arab Emirates

May 2011 - October 2012

Responsible for the overall management of the business operations through
the coordinated efforts of the staff
* Field and attempt to resolve concerns or complaints from multiple sources
including patients, staff and physicians
* Ensuring the payroll labor laws related to regulations and coordinating the
payroll functions to ensure that internal controls have been established.
* Monitoring standard of service continuously in line with HAAD requirements.
* Recruiting qualified staff and physicians and evaluate performance of staff on
an ongoing basis in accordance with applicable performance standards.
* Supervising and managing the daily activities of the staff
* Responsible for induction and training programs of all new hires.
Company industry:
Medical Clinic
Job role:
Management

General Manager

August 2007 - March 2011

Beauty Forever Skin care center

United Arab Emirates

August 2007 - March 2011

Recruiting, supervising, and direct all the staff to ensure the center operates
in an efficient manner and that the clients receive high quality customer
service
* Making sure the company is working as effectively as possible to keep up
with competitors
* Promoting quality achievement and performance improvement across the
Center
* Defining quality procedures in conjunction with staff.
* Organizing and coordinating the recruitment and selection of new staff and
develop effective training policies
* Encouraging all staff to the possibility of the maximum and develop for the
future growth of the center
* Developing marketing and advertising efforts in order to ensure sales
targets
Job role:
Management

October 2006 - July 2007

Cosmesurge Medical center

United Arab Emirates

October 2006 - July 2007

Cosmetologist and Laser technician
* Analyzing patient's skin, performing services such as Pigmentation
Treatment, Acne Treatment, Anti- Aging Treatment, Eye Treatment,
Chemical peel, Green Peel, Microdermabrassion, Deep cleansing, Light
therapy, collagen treatment, lifting face treatment, eye lifting treatment, IPL
skin rejuvenation, Mesotherapy, LPG cellulite Treatment, Proslimet
Slimming Treatment, IPL Ellipse Hair removal.
Company industry:
Medical Clinic

Education

Mireille Haddad

January 2006

January 2006

High school or equivalent, Business Management

Lebanon

courses: Diplomas (Aesthetic Diploma, Cosmetology Diploma and laser Diploma) DOH – MOH licenses as a cosmetologist

American University of Culture

January 2003

January 2003

Bachelor's degree, Business Management

Lebanon

Skills

LASER
Expert
LASER
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DELIVERY
Expert
DELIVERY
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
QUALITY
Expert
QUALITY
Expert
RECRUITING
Expert
RECRUITING
Expert
SALES
Expert
SALES
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
TEACHING
Expert
TEACHING
Expert