Tala El Dana

• Developing growth strategies and plans
• Reporting on Success and Areas needing improvements
• Increasing patients base
• Identifying Strength and customer needs
• Designing and implement business strategies to help the clinic meet organization goals
• Managing Staff by assigning and delegating tasks as needed.
• Developing protocols and procedures to improve staff productivity
• Ensuring that all policies and procedures function in accordance to DHA regulations.

• Developed and executed Business and marketing plans to ensure the profit growth and expansion of company products and services.
• Analyzed, and monitored financial, technological and demographic factors so that market opportunities may be capitalized on the effects of competitive activity may be minimized.
• Plan and oversee the organization's advertising and promotion activities
• Reported on successes and areas needing improvements
• Identified business strengths and customer needs
• Prepared marketing activity reports

Teach students the practices of skin care, Cosmetology, Aesthetic and body
treatments.
* Prepared the students for passing the DHA licensing exam for estheticians
or cosmetologists.
* Explained for Facial procedures and Body Treatment (Slimming and body
wrapping).

Bariatric and General Surgery, Plastic Surgery, Dermatology, Dental Spa,
Cosmetology and Laser Procedures, Psychology, Dietitian, Physical
Therapy.
* Set up the clinic and ensured the efficient running of the Clinic optimizing
customer and doctor experience, driving sales and effectively managing
staff
* Provided excellent patient care, continuously thriving to exceed patients
expectations
* Having full control of the clinics diaries ensuring that demand is met by
increasing doctor days and changing working patterns in an efficient
manner
* Maintained high standard by ensuring all company policies are adhered to
* Evaluated and Upgraded all technical skills of specialists involved in service
delivery
* Ensured Weekly meetings take place with the team to review performance
and agree remedial action.
* Supported staff with development, and ensuring mandatory training is
attended by all staff
* Managed client complaints as per complaints procedure.

Used relevant quality tools and making sure staff understand how to
improve the Business
* Worked with Purchasing Staff to establish quality requirement from
suppliers.
* Trained and supervising the staff to ensure quality treatments and customer
satisfaction.
* Increased profitability by keeping expenses in check yet building on Service
Quality
* Evaluated and Upgraded all technical skills of specialists involved in service
delivery
* Handled Customer Complaints
* Implemented initiatives in Dermatology, Slimming, Beauty services and
products in conjunction with the respective department in charges & Sales
Manager to meet growth opportunities.

* Set up a new clinic In Al Ain and responsible for the overall management of
the business operations through the coordinated efforts of the staff
* Field and attempt to resolve concerns or complaints from multiple sources
including patients, staff and physicians
* Ensured the payroll labor laws related to regulations and coordinating the
payroll functions to ensure that internal controls have been established.
* Monitored standard of service continuously in line with HAAD
requirements.
* Recruit qualified staff and physicians and evaluate performance of staff on
an ongoing basis in accordance with applicable performance standards.
* Supervised and managing the daily activities of the staff
* Responsible for induction and training programs of all new hires.

* Analyzed patient's skin, performing services such as Pigmentation
Treatment, Acne Treatment, Anti- Aging Treatment, Eye Treatment,
Chemical peel, Green Peel, Microdermabrassion, Deep cleansing, Light
therapy, collagen treatment, lifting face treatment, eye lifting treatment,
IPL skin rejuvenation, Mesotherapy, LPG cellulite Treatment, Proslimet
Slimming Treatment, IPL Ellipse Hair removal.