Regional HR Manager
Samsung Group - Cheil Worldwide KSA
Total years of experience :21 years, 7 Months
- Develops HR strategic and implementation plan; supports overall Middle East strategic and business plan Provides HR solution design and implementation in line with overall business Strategy, Vision and proven HR practices, including:
- Recruitment, allocation, termination and managers’ succession plan
- Performance evaluation
- Career development plan
- Compensation and benefit, reward program
- Employee and labor relationship
- Safety and healthy
- Training
- Organizational structure
- Communicates HR policies, programs and procedures, and improves timely as needed
- Conducts new employee orientation related to HR
- Provides economic analysis over HR program vs. benefits
- Budget, manage and control HR related expenses and cost
- Cultivates a partnering relationship with management and employee
- Maintains an HR perspective, establishes open and trusting relationship. Engages productively and proactively in business discussions. Provides input and advises management.
- Analyzes and provides advice to management on methods and approaches to resolve employee work problems.
- Provides employee service and ensures employee engagement activities are in place
- Provides individualized HR services, seeks understanding of individual concerns and needs
- Provides support for immigration, domestic and international relocation services, including apartments lease, schools selections, etc. Helps in quick settling down and familiar with work and living environment during transition period.
- Assists foreign national and expatriate employees in obtaining temporary visas
- Ensures Maintenance and updates to Employee Manual.
- Ensures Processes, updates on PeopleSoft system are in place and appropriate training is received by all employees.
- Ensures Processes on personnel transactions (manually and electronic), including transfers, promotions, pay rate changes, leaves of absence, field allowances, terminations, personal changes, and status changes are in place.
- Determines necessary reports and functionality of HR system to support HR plans
- Supervises and supports policy administration and implementation of employee benefits insurance plans. Insurance plans include health, life, disability, accidental death.
- Analyzes and evaluates services provided through insurance companies. Reviews annual renewals and recommendations prior to presentation to management. Reviews annual insurance contracts.
- Identifies need for temporary agencies and headhunters. Conducts analysis to determine efficiency and cost effectiveness of these contracts.
- Discusses external market conditions with staffing specialists, such as compensation, relocation, etc., to assist in the decision process.
- Assists with involuntary terminations and reduction-in-force activities as needed.
- Conducts exit interviews.
- Supports the annual merit increase process by distributing and collecting merit spreadsheets, coordinating, and preparing pay statements. Ensures all deadlines are met.
- Reviews routine pay or job-related personnel changes, including promotions and merits.
- Completes salary surveys. Retrieves data, completes survey questionnaires, and corresponds with survey vendors.
- Collects and evaluates market data in relation to company pay policy lines to establish salary range structures.
- Administers Service Award Program.
- Analyzes turnover information to determine specific issues and develops strategies to increase retention rate
- Responds to questions from management and employees (e-mail, personal visits) pertaining to all areas of records administration.
- Develops and maintains relationships internally with HR staff in other regional offices and with corporate HR management.
- Responsible for maintaining strict confidentiality.
- Assist the General Manager in the full spectrum of human resource management and related functions.
- Ensure company’s human resources are used efficiently and effectively.
- Assist in developing, implementing, maintaining and reviewing of company policies, rules and regulations in compliance with all applicable employment laws, statutes and regulations.
- Providing support for manpower planning, recruitment and selection process.
- Handling payroll including statutory deductions.
- Conduct new employee induction program.
- Assist in the identification and analyses of staff training, development and career support needs.
- Company representative or agent of a legitimate company
- Conduct new hire survey and exit interview to improve existing welfare.
- Performance appraisal or evaluation of employee.
- Organizing and administer staff consultation and grievance procedures.
- Oversee employees’ disciplines and their compliance with company rules and policies.
- Handling matters relating to expatriate applications.
- Handling payroll including statutory deductions.
- Assist in the Occupational Health & Safety of the company.
- Developing and recommend plans and activities to improve on the current HR system and process development.
- Many other HR and Admin function tasks.
- Analyze wage and salary reports and data to determine competitive compensation structures
- Develops and maintains a human resources system that meets top management information needs
- Analyze and define current roles and responsibilities, and recommend areas for improvements
- Analyze and redesign the organizational chart for better and more effective performance
- Design HR functions procedure charts for recruiting, promotion, on-boarding, etc...
- Manage recruiting to pace with growing headcount including, creating job descriptions, sourcing screening, testing and on-boarding
- Administer payroll including tracking employee changes to deductions for benefits, address, etc
- Design and execute performance evaluation process
- Support planning of staff and management development training programs, including conducting needs assessment and preparation of program objectives
- Manage employee leaves as needed-
- Establish KPIs to assess HR department performance, and provide periodical performance reports to top management
- Other duties as assigned
- Legislate the company toward the GOSI.
- Modify the Saudization scope of the company ( Nitaqat )
- Issuing and renewal the commercial registrations.
- Represent the company toward labor office cases.
- Attorney of the company.
- Finalize all the transactions of Immigration, GOSI, HRDF, Labor office, Civil defense, Ministry of external affairs, Chamber of commerce, Ministry of finance, Municipalities and Ministry of internal affairs.
- Legalize the company staff.
- Paperless work concept.
- Member of the company Recruitment project.
- Legislate the conditions of warehouses.
- Responsible of the Safety and Security systems in planning, coordinating, organizing and quality controls for the Security operations in order to effect optimum protection inside the company, branches and warehouses.
- Debts collector.
- Expansion of the company and open branches in various cities
- Many of the procedures and administrative transactions within the company and outside.
- Organization and development of the Personnel Division.
- Inpatient Stays and Admission Procedures.
- Schedules and Organizes Daily Admission.
- Registering and entering Patient Information.
- Coordinate and book hospital beds (Bed Planner).
- Policies Regulations and procedures related to the department to which assigned.
- Basic supervisory principles and practices.
- Coordinates with government and private agencies regarding business needs.
- Process the administrative issues, and manage administrative support staff.
- Liaisons with other departments to secure appropriate care for patients.
- Maintains all records pertaining to the operation of the area of assignment and generates reports as required including completing all the necessary paperwork and daily admission logs.
- Accomplishes department and organization mission by completing related results as needed.
- Responsible for assisting the planning, organizing, implementing and evaluating the activities occurring in the division units by performing administrative duties, and performing patient care/service activities/procedures.
- Mortuary Dip. - Issuing burial permits -
- Providing administrative support to ensure that Medical Services Operations are maintained in an effective, up to date and accurate manner
- Type correspondence, reports and other documents
- Maintaining office files
- Taking minutes at meetings
- Distribute minutes
- Coordinate repairs to office equipment
- Maintain confidential Medical Records and files
- Maintain records of decisions
- Research and assist with the preparation of motions, policies and procedures
- Reviewing and editing reports to the Administration
- Preparing documents and reports on the computer
- Scheduling blood tests, Operations, Medical Procedures, Radiology and other necessary treatments.
- Attending administration meetings
- Providing receptionist services
- Greeting and assisting visitors
- Directing calls and respond to inquiries
- Coordination of all administrative processes and supervisory in "Royal & VIP Wards".
- Performing other related duties as required
- Establish and build relationships with existing Customers.
- Attracting new Customers and build strong relations with them.
- Provide reliant and efficient Banking Service to the Customers by attending their request.
- Application of Credit Cards, ATM Cards and PIN Advice, Call & Time Deposits Placement etc.
- Process the Loan Application and Facilities to the Customers.
- Processing Investments and Share Trading Equities.
- Extensive use of Web based application and other computer languages such as AS400, Lotus Notes, CRMS, SQS Systems, HUB AAPS, HWS.
- Opening Fix Deposit A/Cs.
- Daily inputting of Telex Transfer Data (TT's) by using GWIS & HUB System.
- Following-up and proceed the Internal & International Transfers and Branch Operations for the issuance of Drafts Cheques.
- Handling Security Documents on behalf of the Relationship Managers.
- Renewing Time Deposit Accounts
- Responsible for preparation of Facility Letter Agreements and generation of Supporting Security Documents.
- Creating and Confirmation to Letters of Credits.
- Generated daily, weekly and monthly reports, associated documentation, filing work, thereby updated the list of pending client issues/complaints.
- Administers Training Nominations, Training Registration and Training Logistics.
- Manages the training logistics (Booking of Hotels, Training Rooms, Sending Information to Participants, Billing Information, etc).
- Process Invoices and checks the Invoices Against Orders.
- Solves issues and problems.
- Ensure data quality is effectively maintained.
- Coordinate applications for course attendance.
- Record and update essential information on training databases.
- Process training requests in accordance with company policies.
- Provide clients with advice and guidance on relevant training procedures and services.
- Ensure all training requests are processed in line with department requirements.
- Provide general administrative support duties to the team including filing and answering the telephone.
- Provide the highest standard of Customer Service to Clients whether Retail, Government or Corporate.
- Sell Products, Services and Loyalty Programs developed or contracted by Agencies and Airline Principals.
- Offer and sell Leisure/Hotel Packages (Both Published and Individually Tailored) to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
- Booking Hotel Rooms, and Tourist Packages and Create all the Travel Related Reservations and Issue Tickets to Clients, Taking care that all relevant Airline Rules and Regulations have been compiled with, and that the product delivered is commensurate with client requirements and expectations.
- Handle Refunds, Complicated Re-Issues, MCOs/LPO/FPOs, PTAs, Re-Calculation of Fares based on any changes in the Itinerary, and make necessary collections as required.
- Promoting and recommending various travel destinations.
- Assist Clients in getting the best Travel, Hotel and Car Rental Rates.
- Advise Customers about the requisite vaccinations they will need to travel.
- Networking with Tour Operators.
- Providing Travel Information to Clients.
- Managing Customer Issues.
- Distributing Travel Itinerary.
- Arranging Flights, Insurance and Accommodation using a booking system to secure holidays.
- Collecting and processing payments.
- Advising Clients on Travel arrangements, e.g. Visas and Passports.
Supervising coordinates activities of personnel involved in performing internal operations in the Department of Hajj and Umrah of the company.
Preparing work schedules assigned duties to operating personnel for making sure efficient operating of the Department
Auditing accounts, records of proof and additionally certifications to make sure compliance of workers with established standard procedures practices.
Compiling special reports on operating functions of the Department
Interviews, selects, and also hiring new employees.
Directing employee training to improve efficiency as well to ensure conformance with standard procedures practices.
Issuing the Umrah Pilgrims visa.
Coordinate with The Ministry of External, Hajj and The Consuls.
Creating the omrah packages with accommodations and transportations from airport to the pilgrims and back again.
- Provides functional assistance and direction to all departments.
- Cooperates, Coordinates and Communicates with other hotel departments as required.
- Reacts to situations to ensure Guests receive prompt attention and personal recognition throughout the hotel.
- Responds to Guest needs and resolves related problems.
- Supervises and directs Reception and Reservations Personnel.
- Supports and assists Front Office Personnel and all departments at peak periods.
- Ensures VIPs and priority club guests receive special attention.
- Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in Greeting, Rooming, and sending off VIP Guests.
- Monitors appropriate standards of Conduct, Uniform, Hygiene, and appearance of staff.
- Promotes Inter-hotel sales and In-house facilities.
- Checks billing instructions and monitors Guest Credit
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Study the total statistics of household appliances market and the different brands with averages of prices and differences.
- Application of all Tasks related to Personnel and HR Department.
- Analyzing and Studying the pre-production samples of Cables
- Execute a procedure to inspect or test product throughout the process.
- Control the quality of the product in each process.
- Conduct Tests.
- Take measurements and record results as required by standards and procedures.
- Monitor the performance of the product quality.
- Hold any drum that shows any defection during the processes.