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Talal Al Amri, FCSD Zone Manager (Aftersales)

Talal Al Amri

FCSD Zone Manager (Aftersales)·Ford Motor Company - MEA

Saudi Arabia

Bachelor's degree,

Work experience

Total years of experience: 23 years, 6 months

FCSD Zone Manager (Aftersales)

May 2014 - Present

Ford Motor Company - MEA

Jeddah, Saudi Arabia

May 2014 - Present

The role covers all areas of aftersales operations in KSA. The primary function is to ensure all plans that deliver the FCSD (Ford Customer Satisfaction Division) strategy are implemented. Excellent execution of all aftersales plans will ensure parts purchase, customer satisfaction and warranty spend objectives are delivered.

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Non-Technical Trainer & Aftersales Process Improvement Manager-KSA

May 2013 - May 2014

Ford Motor Company, Middle East

Jeddah, Saudi Arabia

May 2013 - May 2014

Delivering non-technical training and Improve Service, Parts & Quicklane processes of Ford dealer in Saudi Arabia.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Training Manager

September 2011 - April 2013

First National Operation & Maintenance Co. (NOMAC)

Saudi Arabia

September 2011 - April 2013

Design training programs
Attract Saudi youth to enroll in company development programs
Participate in company development plans

Company industry:
Utilities
Job role:
Training and Development

Trainee Affairs Manager

September 2011 - September 2012

Higher Institute for Water & Power Technologies "HIWPT"

Saudi Arabia

September 2011 - September 2012

Responsible of:
Policies
Admission
Dormitory
Activities
Training provider
Trainees consultant

Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Contracted Trainer

March 2008 - October 2011

Yusuf Naghi Training High Institute

Jeddah, Saudi Arabia

March 2008 - October 2011

Computer trainer

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

National Parts Training Manager

May 2010 - September 2011

Al Jazirah Vehicles Agencies Co. (Ford)

Jeddah, Saudi Arabia

May 2010 - September 2011

Parts training and development

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Instructor

July 2005 - April 2010

Saudi Japanese Automobile High Institute (SJAHI)

Jeddah, Saudi Arabia

July 2005 - April 2010

• Conduct classroom teaching according to the curriculum contents and schedule.
• Evaluate student academic performance in accordance to the set guidelines.
• Prepare necessary training materials.
• Maintain accurate records of student academic performance and attendance.
• Submit reports like; student grades, evaluation results, attendance list, and other reports or material that the office may require.
• Maintain order and cleanliness of the assigned training room, facilities and equipment.
• Protect training materials and equipment from losses and destruction.
• Participate in faculty meetings, commencement exercises, convocations, honor programs, registration, student advising and counseling.
• Participate in the curriculum development.
• Develop training materials.
• Serve as role model for students.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Team Leader

September 2002 - March 2005

Balubaid

Jeddah, Saudi Arabia

September 2002 - March 2005

Supervisor

Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Education

Ambassador university

October 2009

October 2009

Bachelor's degree,

Saudi Arabia

Saudi Japanese Automobile High Institute (SJAHI)

September 2004

September 2004

Diploma, Automotive Maintenance Technology

Saudi Arabia

Skills

Computer Software
Expert
Computer Software
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert
TNA
Expert
TNA
Expert
Planing
Expert
Planing
Expert
Training Management
Expert
Training Management
Expert
ICDL
Expert
ICDL
Expert
Translation
Expert
Translation
Expert
Computer Software
Expert
Computer Software
Expert
Leadership Capabilities
Expert
Leadership Capabilities
Expert
TNA
Expert
TNA
Expert
Planing
Expert
Planing
Expert
Training Management
Expert
Training Management
Expert

Languages

English

Expert

Japanese

Beginner

Memberships

Canada Global Center

Certified

December 2008

Training and Certifications

Certifications
Bullet Proof Manager
CrestCom
Sep 2012 - Jun 2013
Certified trainer
JICA & JAMA, Japan
Mar 2005 - Jun 2005
Professional trainer certified
Canda Global Center
Nov 2008 - Nov 2008