Branch Manager, Signature
Qatar National Bank
Total years of experience :13 years, 3 Months
2010- Qatar National Bank Deer Ezzor• Deer Ezzor - Branch
✓ Branch Manager, Signature A
✓ responsible for planning, developing and managing the branch towards achieving sound profitable growth through the accomplishment of product-wise sales targets and delivery of quality service. The incumbent will also ensure efficient and consistent delivery of customer satisfaction.
achieve all volume, revenue, profit targets.
- Prepare, submit for approval and successfully implement yearly budget, profit plan and business objectives of the branch.
- Recommend Key Performance Indicators (KPIs), for branch performance monitoring and quality measurement purposes.
- Ensure target achievement, timely and error free service delivery and high customer focus.
- Undertake effective marketing strategy to establish and maintain good working relations with existing customers and to attract new customers while paying personal attention to key customers.
Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.
- Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required- Build and maintain strong and effective relationship with all other related units to achieve the Group's goals/objectives.
Internal (Processes, Products, Regulatory): - Manage the branch as per preset risk and credit limits and ensure cost control.
- Market the Group's products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.
- Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, supervise and minimize "past due" and "casual overdraft" accounts.
- Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.
- Review audit findings and take appropriate corrective actions and ensure strict adherence to the Group's policies & procedures and agreed SLAs.
- Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.
- Ensure regular staff rotation to make sure widely knowledgeable staff cover all sections in the branch to avoid difficulties during leaves.
- Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch
Actively participate in regular branch manager meetings which discuss branch performance (deposits, loans, financial products, credit cards) and resolve any issues pertaining to the same.
- Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the team.
- Undertake territorial research to further understanding of customer demographics.
- Possess a superior knowledge of branch management, retail banking products and related risks together with a good knowledge of operations and controls.
- Ensure all staff members are properly trained, fully aware of the Group products and services enabling them to effectively promote the same.
- Identify related areas for professional development of self and branch staff.
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Well founded understanding of the branch customer base.
- Excellent oral and written communication in English
- Good interpersonal skills.
- Well developed strategic perspective and forward planning ability.
- Analytical and problem solving skills coupled with decision making ability.
- Working knowledge of banking products and marketing.
- Understands the relevant laws, regulations and practices pertaining to branch transactions.
- Ability to motivate and lead teams from diverse cultural backgrounds.
2008- 2010 Syria and overseas bank Damascus
• Damascus - Nijamh Branch
✓ Prepared to be a branch manager with a long term rotation in all branch's sections
✓ Letter Guarantee
✓ Letter Credit
✓ Customer Service
Total time under rotation eighteen months.
2000-01/10/2008 Samba Financial Group Al-Khobar
• Eastern Region Relationship - Sales Manager.
✓ Set the sales plan and the target for the region and distribute them among the sales team.
✓ Supervise the distribution of Branch Sales Representatives in all E.P. branches in co-ordination with RBG Supervision and Branch managers.
✓ Ensure proper distribution of territory keeping in mind the capabilities of the SE and the potential of the companies and sectors.
✓ Cover all potential avenues to market Credit Card products.
✓ Conduct weekly and monthly sessions with all the DSA staff with particular emphasis on the performance of Sales Executives and their Team Managers.
✓ Coordinate with the other units like Consumer Banking and CBG Businesses in the Region in the matters related to the Direct Sales Agency.
✓ Coordination and support the frontline (Branch - Field) Sales Executives in all aspects of Sales.
✓ Looking after special romotions activities and marketing strategies.
✓ Visit various companies in order to promote Samba's special offers and report detailed feedback to the Credit Department.
✓ Monitor constantly Sales Executives performance and prop them up whenever it is required.
✓ Effectively manage day-to-day affairs of the business including the response to the customers' queries and solve their problems.
✓ Update Sales Executives with newly implemented offers and promotions.
✓ Enlightened the overall performance of the Agency and SE's to the Senior Management at the end of every month respectively.
✓ The ability to manage SE's from different cultures up to ( 75)
PROFESSIONAL GROWTH WITH SAMBA
January 2004 - sep.2008
• Eastern Region Relationship - Sales Manager.
May 2003- December 2004
• Sales Supervisor
August, 2001 - March 2003
• Sales Coordinator.
2006 Management Leadership Center Riyadh • Taming The Storm.
2006 Management Leadership Center Riyadh • Building The Team Work.
2005 Management Leadership Center Riyadh • Negotiation Skills and Effective Motivating.
2003 The Institute Of Banking Riyadh • 7 Habits and What Matters Most.
