Business Development Manager
HotelsPro
Total years of experience :9 years, 0 Months
Analyzing market main players and competitors on daily basis
Creating portfolio of potential customers in different regions
Optimization and analyzing for new/existing customer behavior for technical improvement, product development and increase of sales
Providing support in terms or system education and operational issues
Escalation point for Credit Control and technology issues with customers
Following sales performance on weekly and monthly/quarterly
Providing sales forecasts, sales budget proposals and commercial proposals for customers in the territory
Making commercial decisions on a daily basis to ensure strong customer base and business mix in the territory
Buidling sales strategy for XML's & GSA's.
• Search for new business opportunities, and approach new retailers and XML clients within U.A.E
• Follow up with existing clients within M.E.A region, and find new ways to increase business
• Negotiate credit contract, and incentives.
• Provide system training to new travel agents
• Provide clients with updated information about Hotelspro new products
• Support travel agents with technical issues, operational cases, and coordinate with accounting department regarding clients payments, credit, and deposits
• Manage confirmations through direct contact with hotel, or through third party supplier
• Certify booking amendments with hotel or supplier on behalf of the agent using supplier system or other offline communications
• Liaise with booking agent, hotel/supplier, refunds department, and credit controllers regarding no show bookings, early checkouts, and early or late booking cancellations
• Effectively manage complaints, book-outs or over-booking, and relocations using proper conflict resolution techniques or escalation process
• Re-adjust profit flow to agency for refunds from amended bookings and cancellation
• Report system errors to management and IT Department
• Follow up on corporates reservation requests and inquiries
• Work with management team to produce profit incentives and marketing and sales strategy
• Assist customers face-to-face or over the phone regarding tailor made packages and all other aspects of holiday travel e.g. car hire, accommodation, etc.
• Maintain budget and profit analysis, and communicate results to management and team
• Organized workshops for agent to improve knowledge and efficiency on online reservation system
• Managed allocation with specific hotels in demanded destination
• Part of marketing team that arranged sponsored events to increase company awareness and brand..
• Report monthly and weekly sales to higher management
Diploma in Airport Management & flights science, 2012
Basics about aircraft engineering and airport services
IGCSE High School Diploma, 2009