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Talal Al Malki, Out Paitent Department Head

Talal Al Malki

Out Paitent Department Head

Riyadh Care Hospital

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Political Science
الخبرات
16 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 4 أشهر

Out Paitent Department Head في Riyadh Care Hospital
  • المملكة العربية السعودية - الرياض
  • ديسمبر 2016 إلى ديسمبر 2019

- Manege the Clinics, Nursing & Physicians on daily bases .
- Improving & Monitoring the patient Journey .
- Monthly reports to help the higher management in taking decisions when there is a need for locum or extra sessions .
- Attended CBAHI 2016
- Attended JCI 2018
- Started Behavior Modification Center Project in Jun 2017 & Completed in Sep 2017.
- Clinic Branding and Modifying ( Awarded for completing ) .
- Solving Patients Issues .
- Member in PXI ( Patient Experience Committee )

Supervisor Patient Services في ​King Abdullah Specialist Children Hospital - KASCH at National Guard Hospital
  • المملكة العربية السعودية - الرياض
  • سبتمبر 2004 إلى ديسمبر 2016

- 5 Years in Appointment, 7 Years in Schedule Maintenance.
- Create the daily, weekly, monthly and yearly reports for The Higher Management.
- Review the changes on the Schedule Maintenance and be sure it match the approved by the ACC Chairman & the Nursing Department.
- Coordinate with the CIMS, ACC and Nursing.
- Wait list Management.
- Coordinate with PIC ( Patient Information Care )
- Worked as an Acting Assistant Director from Dec 2014 till April 2015 in KASCH
- Worked as a member of the Task Force for the Project ( KASCH )

Tender and Direct purchase Department في Al-Naghi Brothers
  • المملكة العربية السعودية - الرياض
  • سبتمبر 2003 إلى سبتمبر 2004

- Customer Services.
- Collect Payments.
- Sign Contracts.
- Paper Works.

الخلفية التعليمية

بكالوريوس, Political Science
  • في King Saud University
  • يونيو 2002

Specialties & Skills

Customer Service Management
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Customer Satisfaction
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Patient Satisfaction
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Purchase Contracts
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Appointment Scheduling
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MS Word
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MS Excel
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MS PowerPoint
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STEP TEST
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operations management
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problem solving
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اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

Introduction into Project Management (PMP) (تدريب)
معهد التدريب:
Human Resources Development Fund
تاريخ الدورة:
May 2020
المدة:
2 ساعتين
Change Management (تدريب)
معهد التدريب:
Institute of Public Administration
تاريخ الدورة:
May 2020
المدة:
2 ساعتين
Quality Management in Health Organizations (تدريب)
معهد التدريب:
Institute of Public Administration
تاريخ الدورة:
May 2020
المدة:
2 ساعتين
Administrative Leadership (تدريب)
معهد التدريب:
Institute of Public Administration
تاريخ الدورة:
April 2020
المدة:
2 ساعتين
How to Deal with People (الشهادة)
تاريخ الدورة:
March 2007
Intensive Customer Services (الشهادة)
تاريخ الدورة:
March 2007
Cambridge - International Certificate of Information Technology (الشهادة)
تاريخ الدورة:
February 2013
صالحة لغاية:
April 2013
10th Quality Management in Healthcare Conference (الشهادة)
تاريخ الدورة:
January 2019

الهوايات

  • PXI ( Patient Experience Committee )
    Got awarded for the completion of Behavior Modifiedcation Center Project