Bayt.com
Talal Al Malki, Out Paitent Department Head

Talal Al Malki

Out Paitent Department Head

Riyadh Care Hospital

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Political Science
Experience
16 years, 4 Months

Share My Profile

Block User


Work Experience

Total years of experience :16 years, 4 Months

Out Paitent Department Head at Riyadh Care Hospital
  • Saudi Arabia - Riyadh
  • December 2016 to December 2019

- Manege the Clinics, Nursing & Physicians on daily bases .
- Improving & Monitoring the patient Journey .
- Monthly reports to help the higher management in taking decisions when there is a need for locum or extra sessions .
- Attended CBAHI 2016
- Attended JCI 2018
- Started Behavior Modification Center Project in Jun 2017 & Completed in Sep 2017.
- Clinic Branding and Modifying ( Awarded for completing ) .
- Solving Patients Issues .
- Member in PXI ( Patient Experience Committee )

Supervisor Patient Services at ​King Abdullah Specialist Children Hospital - KASCH at National Guard Hospital
  • Saudi Arabia - Riyadh
  • September 2004 to December 2016

- 5 Years in Appointment, 7 Years in Schedule Maintenance.
- Create the daily, weekly, monthly and yearly reports for The Higher Management.
- Review the changes on the Schedule Maintenance and be sure it match the approved by the ACC Chairman & the Nursing Department.
- Coordinate with the CIMS, ACC and Nursing.
- Wait list Management.
- Coordinate with PIC ( Patient Information Care )
- Worked as an Acting Assistant Director from Dec 2014 till April 2015 in KASCH
- Worked as a member of the Task Force for the Project ( KASCH )

Tender and Direct purchase Department at Al-Naghi Brothers
  • Saudi Arabia - Riyadh
  • September 2003 to September 2004

- Customer Services.
- Collect Payments.
- Sign Contracts.
- Paper Works.

Education

Bachelor's degree, Political Science
  • at King Saud University
  • June 2002

Specialties & Skills

Customer Service Management
+Endorse 0
Customer Satisfaction
+Endorse 0
Patient Satisfaction
+Endorse 0
Purchase Contracts
+Endorse 0
Appointment Scheduling
+Endorse 0
MS Word
+Endorse 0
MS Excel
+Endorse 0
MS PowerPoint
+Endorse 0
STEP TEST
+Endorse 0
operations management
+Endorse 0
problem solving
+Endorse 0

Languages

English
Expert
Arabic
Expert

Training and Certifications

Introduction into Project Management (PMP) (Training)
Training Institute:
Human Resources Development Fund
Date Attended:
May 2020
Duration:
2 hours
Change Management (Training)
Training Institute:
Institute of Public Administration
Date Attended:
May 2020
Duration:
2 hours
Quality Management in Health Organizations (Training)
Training Institute:
Institute of Public Administration
Date Attended:
May 2020
Duration:
2 hours
Administrative Leadership (Training)
Training Institute:
Institute of Public Administration
Date Attended:
April 2020
Duration:
2 hours
How to Deal with People (Certificate)
Date Attended:
March 2007
Intensive Customer Services (Certificate)
Date Attended:
March 2007
Cambridge - International Certificate of Information Technology (Certificate)
Date Attended:
February 2013
Valid Until:
April 2013
10th Quality Management in Healthcare Conference (Certificate)
Date Attended:
January 2019

Hobbies

  • PXI ( Patient Experience Committee )
    Got awarded for the completion of Behavior Modifiedcation Center Project