Key Account Manager
3M Arabia Co.,
Total years of experience :9 years, 9 Months
• Lead and manage all sales activities for different top-quality innovative 3M PSD products and lead efforts to achieve monthly sales targets by identifying and developing new customers.
• Define a territory sales plan for area business development and customer portfolio optimization.
• Obtain and maintain long-term key client accounts by comprehending their needs and requirements, and accordingly providing company services/products offerings.
• Lead the consumer’s account planning cycle and ensure that the client’s needs and expectations are met by the business.
• Conduct extensive market research, analyze competitors’ activities, and formulate action plans to gain market share.
• Ensure high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.
• Generate business in the assigned accounts as well as obtain new accounts for the business; expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Obtain feedback from customers on the level of satisfaction and note areas of sales performance improvement.
• Serve as the link of communication between key customers and internal teams; ensured timely resolution of any issues and problems faced by customers and dealt with complaints to maintain trust.
• Report all activities through Salesforce.com and update the sales pipeline regularly.
• Provided leadership to the competent sales team and developed area-wide sales strategies to support the achievement of the company’s core objectives and meet targets.
• Worked as a point of contact to blue-chip clients, developed sales proposals, managed complex sales negotiations, attended sales presentations, and closed sales deals.
• Directly managed large, high-profile customer accounts, and established and developed sustainable, long-term business relations with them through sales meetings and interactions to ensure delivery of a quality opportunity pipeline.
• Attended meetings with the key accounts and presented current offers to ensure business growth.
• Conducted extensive market research to understand the market dynamics, analyzed competitor moves to generate market-share metrics, identified business opportunities, and developed plans to capture market share in new areas.
• Maintained knowledge and awareness of competing products/services to formulate effective plans to motivate key accounts to sustain them and grow the customer base.
• Monitored the performance of the sales team and motivated members to meet or exceed sales targets.
• Deployed a participative management style to encourage maximum employee engagement.
• Periodically appraised the performance of sales teams, resolved departmental problems, and communicated changes in sales plans and revisions in targets as per management directives.
• Supported sales executives with solution selling into prospect account base; led efforts to achieve sales goals and quotas on a monthly and quarterly basis.
• Partnered with sales executives to plan, prepare and execute strategic deals in complex sales cycles.
• Developed effective sales and marketing plans in coordination with the internal departments to address potential markets in the Saudi Arabian territory, build a strong market presence, and deliver business goals.
• Generated high-quality sales leads and followed up after initial meeting; supported the sales team in preparing sales contracts for orders obtained and submitted orders for processing.
• Interacted with customers, analyzed their requirements, provided customized proposals, and followed up to convert leads into business deals. Liaised between the customer service and sales teams to ensure complete customer satisfaction.
• Assisted in creating and implementing marketing programs and campaigns for products and services of the company
• Scanned and identified business development opportunities, promoted the company products, provided customers with product information to secure more business, and gathered new contacts from the existing customer base.
• Maintained knowledge of competing products/services to develop effective plans to sustain key accounts and grow the customer base.
