manager - HR & support services
first care medical co.
Total des années d'expérience :14 years, 1 Mois
Responsibilities:
- Enrich the organization’s Human Resources by planning, evaluating, and implementing Human Resources policies, procedures, programs, and practices.
- Ensure an efficient administration process in managing the completion of government transactions and liaising with appropriate local authorities.
- Develop the Human Resources strategic objectives and KPIs to ensure all employees are working towards achievement of these objectives.
- Develop and implement recruitment strategies and initiatives aligned with the overall business strategy.
- Drive manpower planning process ensuring adherence to the manpower budgets and appropriate staffing levels.
- Manage full cycle of the recruitment process: hiring activities involved in external and internal selection, including pre-screening applicants, conducting interviews, compiling interview results, and notification of applicants concerning select/not-select status.
- Explore the market up-to-date practices in the recruitment and staffing to implement appropriate best practices within the company.
- Create job descriptions and interview questions that reflect the requirements for each position in line with the determined selection criteria.
- Manage joining formalities, background checks, employment verifications, clearances, pre-deployment medical physicals, timely submittal of all documents and visa applications of potential candidates.
- Manage the personnel administration process with respect to the following activities: (Personnel Files, Resignation, Termination, Grievance Handling, Conflict of Interest, Disciplinary Action, Time & Attendance, End of service benefits (EOSB), Leaves, Overtime, Relocation (transfer), other employee administrative issues.
- Implement the compensation & benefits structure in line with The Company policies and Kuwait Labor law.
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Oversee career development, performance measure, trainings, and personnel affairs, to help the staff achieve their full potential to deliver consistently high performance and standards.
- Initiate and guide the annual performance appraisal process and ensure that the department managers are provided with the required forms and methodology for performance appraisals and provide reports on results of appraisals to top management.
- Manage the training & development activities including the conducting of training needs analysis, developing training plan, delivering, and evaluating training, etc.
- Set the social media communication strategy for required job profiles and functions.
- Evaluate and monitor the recruiting activities and constantly reduces the department cost.
- Monitor the labor legislation updates and implement required changes to keep company recruitment processes compliant.
- Participate and/or conduct job fairs and career events, locally and oversees.
- Respond to tight deadlines in accordance with contractual terms and customer requirements while considering and assessing relative costs.
- Provide clear direction, prioritize tasks, assign, and delegate responsibility, and monitor the workflow.
- Ensures that the Company’s overall human resources policies, rules, regulations, and procedures comply with Kuwait Labor law.
- May perform other Human Resources duties as assigned.
● Delivering the (certified HR manager - certified HR professional) professional exam.
● Train new learners on product and process/soft skills/voice & accent, bring them up to the expected benchmark.
● Custodian of Process and Product document
● Maintain the version control document for the respective up to date updated process and product.
● Responsible for completing the training within the defined time frame.
● conducting refreshers training program based on the training need analysis.
● Process Improvement Plan (performance management)
● Ensure all data relating to training are populated in the training event management within time frame.
● Utilize the Web based training at the center.
● Coordinate for the logistics requirement forth training at the respective center.
● Responsible for the certification of the new hire training at the respective center.
● Responsible to increase training through put for the respective batch.
● Responsible for calibrating & shadowing of Trainees on a regular basis.
● Responsible for the training deliverable) for the aligned process only.
● Any additional project that the function would carry out which would facilitate training and re skilling.
Responsibility
• Serving as strategic partner to management by integration HR strategies into the organization overall mission
• operational strategy, Redesigned a new organization structure.
• Insure the implementation and integration of program wide employee relations initiative, policies, and processes.
• Direct and leads day to day operations and ensure daily assignments are carried out in a responsive timely manner.
• Contribute to the strategic development of the employee relations function by recommending and developing proactive, progressive, mission-focused ER strategies and training to meet current and future organizational goals toward mitigation employee turnover and improving morale.
• Developing and implementing standard operating procedures, work instructions, and training plans.
• Conduct investigations into employee and government compliance complaint.
• Act as responsible party for historical review of employee files
• Provides relevant coaching, counseling, and training for managers and supervisors.
• Identifies and implements continuous process improvements withing the function.
• Overseeing the corrective action process, including modification and changes to policies and procedures.
• Review recommendations for employee disciplinary layoffs or employment terminations.
• Extensive knowledge of compensation, benefits and rewards programs, schemes. Benchmarking, policies, procedures, and applicable legislation.
• Experience managing compensation, benefits, and rewards through appropriate software or HRIS.
• Strong people and project management skills.
• Strong analytical, problem-solving, and decision-making skills.
• Plan and implement company talent acquisition and recruitment strategy.
• Develop company policy for talent benchmarking, talent assessment and interviewing.
• Conduct sourcing activities to fill open positions.
• Design and manage recruitment and selection process (resume screening, screening calls, interviews etc.)
• Serve as brand ambassador at various events, like career fairs or on-campus recruiting events.
• Represent company internally and externally at events with a goal of networking and relationships building with potential candidates’ communities.
Responsibility
• Serving as strategic partner to management by integration HR strategies into the organization overall mission.
• Maintain organization staff by establishing a recruiting, testing, and interviewing program counseling.
• manager on candidate selection conducting and analyzing exit interviews, recommending changes.
• Acting as liaison between the management and the staff (employer-employee-relations).
• Develop strategic objectives and KPIs for the HR department and ensure that the department employee is working towards the achievement of these objectives.
• Ensure the manpower of all departments are in line with companies overall corporate strategy.
• Review the operating result of the HR department and follow-up to ensure that appropriate measures are taken to correct insufficient result.
• Develop and ensure the implementation of the HR department policies and procedures to achieve the division objectives.
• Liaise with all departments to effectively respond to any internal queries to ensure smooth processing of all HR transactions, and to provide value added contribution to the overall efficiency and effectiveness of the company.
• Manage the personnel administration process with respect to the following activities: (personnel files, retirement, resignation, termination, grievance handling, conflict of interest, disciplinary action, time & attendance, end of service benefits (EOSB), leaves, overtime, relocation (transfer), another employees’ administrative issues.
• Manage the development and maintenance of an employee database that contains all employee information related to promotion, sick days taken, vacation days accrued etc.
• Manage the HR manpower planning process as well as, review, discuss and manage the consolidation of department manpower plans and budget.
• Develop the compensation & benefits structure (basic salary, housing allowance, air ticket allowance)
• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
• Conduct annual employee performance appraisal of departments.
• Created JD for all positions among all dept.
• develop and implement HR policies throughout the organization.
• Running employee relations program.
• Explain the end of service calculation to the staff and obtain the required clearance. Process employee’s queries and respond in timely manner.
• Overseeing the office management function.
• Assist in updating HR system on daily basics (Using infinity software).
• Managed the policy formulation, hiring and salary administration.
• Responsible for employee and labor relation service and all related tasks.
• Manage the PRO performance of their daily duties. such as maintain records for new residency, track renewal, and transfers.
• Stay up to date and comply with changes in labor legislation.
• Update HR system with employee records of new hire information.
• Preform payroll processing including benefit, deduction audits.
• Prepare salary adjustment, promotions, and annual bonus.
• Preparation the termination & resignation for the staff.
• Preparation the end of services calculation.
• Preparation the job offers & contracts.
• Preparation the payroll every month.
Responsibility
• Assist in updating HR system on daily basics (Using focus6 software)
• Acts as a role-model to all employees. Ensure the service given is delivered within HR and admin.
• Maintain confidentially and sensitivity of information in according with HR policies.
• Ensure all accessed employee documents and files are returned and secured.
• Inform employees in advance of the schedule performance appraisal review.
• Identify training and development opportunities.
• Checking the daily attendance for defaulters and preparing the necessary action.
• Coordinate between HR and admin for related documents.
• Preparing salaries and end of service certifications.
• Following up tracking list for any expiries related to company file from A to Z.
• Follow up transaction to be delivered to ministry.
• Prepare and issue visit visas on time as per the need.
• Typing and arranging documents for ministries.
• Assisting and managing in creating and finalizing the monthly payroll.
• Ensure payroll is processed in accurate compliant and timely manner.
• Preparing relevant weekly, monthly quarterly and year- end reports.
• Entering of staff transfer, promotion, and terminations.
• Ran and validating monthly payroll. Pay increments, bonus, promotion/demotion, joiners/leavers.
• Support all internal and external audits related to payroll. Interpret new legislation impacting payroll.
• Manage payroll workload to meet operational requirements.
• Supervise payroll (employee compensation, end of service benefits, leave salary calculation, etc.
• Implement the annual recruitment plan. Liaise with relevant line managers throughout the year to ensure recruitment is initiated and conducted in timely manner.
Responsibility
• Assist in updating HR system on daily basics & (using excel HR formula) Report, manage and coach individuals.
• Inform HRD of development and activities in area of responsibility.
• To lease with management on policies and procedures issues.
• provide advice to dept. manager HR. Investigate disciplinary incidences and solves.
• Support HRD in implementation of policies procedures and directives.
• Insure alignment of HR policies and activities with company business objectives in terms of HR strategy and planning.
• Develop and review benefits and compensation strictures for areas of responsibility.
• Maintain excellent working relationship with partners / regulating bodies.
• Identify criteria needed for the job and gathering candidates.
• Ensure that the recruitment plan met / exceed nationalization targets.
• Plan sourcing of candidates in the most cost-effective way. Research and analyze recruitment opportunities.
• manage selection process for approved vacancies in timely manner.
• Selection process for each vacancy based on meeting identified selection criteria to include specific job competencies.
• Manage contracts with recruitment agencies (cost control, invoices. Meetings).
• Exit interviewing and generating a monthly analyzing report on turn overs.
• Managing day to day HR issues and deal with employee discipline.
• Cultivate environment of trust and collaboration.
• Analysis of new joiners and exit employee on monthly biases.
• Administers the formulation and enforcement of HR policies.
• Act as first point of contact for employee issues regarding their complaints on work condition and management.
human resources