Floor Manager
Al-shams Restaurant
مجموع سنوات الخبرة :18 years, 10 أشهر
Developed an incentive program to motivate and inspire employees.
• Monitored and evaluated employee work performance and followed up on areas needing improvement.
• Supervised, managed and trained over 50 employees on company policies and hazard procedures.
• Developed and implemented budget plans to successfully increase profit margins. Created and implemented plans to develop effective advertising to increase sales.
• Ability to establish and maintain effective working relationships with officials, employees and clients. Strong written and oral communication skills.
• Knowledge of basic information technology principals and terminology. Knowledge of basic Windows operating system and applications.
• Strong ability to thrive in a fast-paced environment while striving to increase productivity.
March 2014 - May 2018
Supervisor at Hanen lobnan Restaurant (Jeddah - Saudi Arabia)
Recruited, hired, scheduled, and motivated a staff of up to 20 employees.
• Work varied shift schedule including lunch and dinner shifts, opening and closing the restaurant
• Oversee inventory control, ordering, food sanitation and quality control of food products.
• Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
• Supervised the preventative maintenance and upkeep of equipment, and facility.
• Supervised the overall performance of food service facility and kitchen operations.
Captain Waiter at Al-Balad Restaurant ( Kuwait city - Kuwait )
• Perfect customer service delivered
• Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally.
• Prepared items according to written or verbal orders, working on several different orders simultaneously.
Mar 2005 - Jul 2009 KARMA bierut, Lebanon
Trainee
i have started with this company as a trainee in order to gain more knowledge, more
experience for the hospitality business, since October 2005 i took the chance to experience the head waiter business
most time the work was in the parties in general, I got more skills and more information's
helping me build my aims
Jul 2009 OMEC bekaa, Lebanon hotel management, Bachelor (BSc/BA), GPA i didnt pass the final exam OTHER CERTIFICATES