Project Management Consultant
ePMO Partners
مجموع سنوات الخبرة :28 years, 6 أشهر
• Providing Project Management Consulting services to SMB and Non-Profit Organizations in IT/Telecom industry
• Coaching, training and mentoring industry standards methods (Waterfall/Agile) and related tools
• Supporting on Project Setup, Project Artifacts, Customizing Templates and Project Planning
• Supporting and advising project teams on Product Backlog grooming, Story Mapping, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective
• Developing and coaching Capacity and Velocity calculation, Release Planning and Burndown charts
• Coaching teams on and managing tools: MS Project, HPAgM, MS Office, JIRA, KANBAN
Recent Projects with Bell Canada
Project 1: (Nov’17 till present): Managed accounts of major Bell’s Wholesale and Bell Business Market customers. Project Management of service delivery and provisioning of IPVPN, Business Internet and Fiber deployments/builds
• Acted as a SPOC for Bell’s major customers and accountable of Service Excellence and SLA
• Responsible of on-time quality delivery of IPVPN and Data circuits by coordinating downstream teams (Business Office, Network, Provisioning, Service Assurance) on daily basis
• Responded swiftly on urgent and escalated requests from customers
• Managed effective communication with Bell’s and customer’s’ executive teams and built rapport
• Created reporting structure and provided weekly, Monthly score cards to customers and executives
• Enforced SCRUM methodology for specific customer requirements in order to accommodate quick changes and frequent update requests.
Project 2: (Mar’17 to Oct’17): Systems Integration and upgrade of Malibu Application used by Internal Bell Wholesale and BBM business customers to Qualify Services (e.g. Fiber, EI, IPVPN, Data Legacy, DSL) for desired location or addresses across Canada ($1.2M).
• Upgrade Malibu Application to support projects PWO, DBS, Malibu Atlantic, EVPN for RBC, BIS 1G
• Managed various system integration projects using a customized iterative System Development Life Cycle (SDLC) methodology and Agile (SCRUM) principles and best practices
• Followed standard System Integration lifecycle process (G0 to G5) that included BRD, CS, SRS, SDS, SIT, SFT, Regression, Dry Run, Deployment/Launch, DVT, Documentation and Communication
• Conducted daily/weekly status meetings with project team, reviewed issue/action logs, identify risk, create mitigation plans and report to executives for any escalation
• Reviewed weekly with project team any change request received, scheduled CM review meeting to get approval and escalated to executive if necessary.
• Discussed with project team for a workaround solution if any, scope, schedule and cost changes of change request.
• Worked closely with financial coordinator to create, monitor and control finances monthly, quarterly and yearly basis. Coordinated with project team, functional teams, various businesses units to complete YEE and to update PORT, PEATS, JIRA, MS Project and SAP
Tools Used: SharePoint, SAP, MS Project, MS Office, HP ALM, JIRA, IPACT, EOM, COPS, PVCOARS, FOCUS
• PMO setup and management
• Managed a team of 6 Project Specialists (PS)
• Coach PMO staff on traditional, hybrid and Agile/SCRUM project management methodologies and provide trainings on standard Deloitte’s Tools (HP AgM/ALM, PMC, PE&PS, Tableau)
• Coach on Product / Sprint backlog planning, Scrum ceremonies (Sprint planning, Daily Scrum, Sprint reviews, Sprint Retrospectives). Also train team on creating user stories, monitor velocities and creating burndown charts
• Supported Director in creating projects pipeline for PS team
• Delivered programs by using Deloitte's standard Enterprise Value Delivery (EVDs) methods
• Monitored and controlled projects by maintaining RAID logs (Risks, Actions, Issues and Decisions)
• Developed communication plan. Standardized and customized reporting structure and templates
• Provided project management and process engineering consulting services to internal Deloitte's service lines (Oracle, SAP, System Integration, Deloitte Digital, Technology Strategy) for large and complex engagements
• Interacted and communicated with functional, technical, testing, operational teams and users on daily bases in order to deliver project on time and budget
• Coordinated with development and testing team for System Test, SIT test, Stress test and UAT testing. Performed defect management by using HP ALM tool
Project 1: OPS NETWORK ACCESS SERVICES ($ 40 million +)
Lead Project Transformation Office for a multi-million dollar Data Centre migration project for Ontario Provincial Government Ministry.
SOW involved building of 2 new data centers and migration of all services (internet, VoIP, applications, ERP/CRM).
Major responsibilities: to maintain project delivery quality, risk identification/mitigation, project control and change management
Collaborated closely with the Product Owner, development team, customers and stakeholders to facilitate Sprint Ceremonies for planning and impediment management
Conducted daily/weekly status meetings with project team, reviewed issue/action logs, identify risk, create mitigation plans and report to executives for any escalation
Based on RFP/SOW, identified program level risks and created mitigation plans. Prioritized and monitor critical risks mitigation activities and discussed bi-weekly basis with executives
Coordinated and worked closely with development and testing lead to perform regression testing, load and performance testing
Project 2: SERVICE PROVIDER WIFI (WIRELESS AND WIRELINE NETWORK) ($5 million)
Project 3: DNS/NTP AT DATA CENTRES (100K)
Project Management of Core infrastructure projects including New Technology Introduction, OSS/BSS and IT Infrastructure upgrades/migrations.
Involved in highly Strategic Technology Initiatives related to Data Centre Deployments, Wireless and Wireline Core Infrastructure.
Projects related to Service Enablement are Service Provider WiFi, DNS/NTP upgrades, Server/Storage Virtualization, security, Authentication.
Initiatives related to OSS include complete FCAPS (Fault Management, Configuration, Accounting, Performance and Security) based on Remedy, Aruba EMS and Cisco EMS.
Project Management of Rogers Wireless Data Core and Access Network Projects include: GSM/HSPA/LTE
2G/3G/4G End-to-End infrastructure deployments projects, IP Capacity Augmentation, integration of
CWDM/DWDM/Cube Optics and Fibre Nodes on GiGe Rings, Cisco routers/switches, civil installations,
site acceptance, lab deployment, telephony networks, power upgrades, RNC and Voicemail upgrades
and re-parenting.
* Scope Management: Involved in clarifying and identifying accurate scope of work. Extensively
involved in business requirement gathering from customers and stakeholders, coordinated with
different groups and integrated into project plans
* Project Artifacts: Created Project Charter, Change Management documents, created reporting
templates, risk/issue/action logs
* Vendor Management: Involved bid walks and tender contracts to external contractors. Perform
vendor grading at the end of projects based on performance
* Execution and Communication Management: Worked with the core project team, outside vendors,
stakeholders, independent contractors, Equipment Engineers, Civil/RF Designers and site
technicians. Conducted status calls with vendors and build team for latest update and progress.
Communicate daily/weekly status report to all stakeholders.
* Customer Service: Developed and maintained working relationships with all stakeholders and
respond to customer opportunities, issues and complaints in a timely manner
* Monitoring and Control: Assisted Program Manager with the detailed project plan maintenance and
technical solutions. Develop and implement workaround solutions in case of any project hurdles.
Created MS Project Plans, used MS Excel, Agile Methodologies (JIRA, SCRUM), Sales Force.
Conducted daily/weekly status meetings with project team, reviewed issue/action logs, identify risk,
create mitigation plans and report to executives for any escalation
• Procurement: Ordered h/w and materials for deployment. Tracked each item received on time.
Received quotes, negotiated prices and cut POs. Coordinated with AR/AP for clearance of invoices
Coordinated and handled effectively, Bell Canada’s Internal projects related to IPVPN, Broadband,
ATM/Ethernet circuits and Voice/Data circuits implementation
* Involved in order processing, provisioning and implementing telecom services like Data Circuits
(10gig pipes, OC3 to OC192, IP VPN, LAN/WAN circuits, Dedicated Private Lines, DSL), IP/MPLS
* Coordinated with cross functional teams for timely deployment of data and IPVPN circuits orders
* Guided technical staff for deploying IPVPN, DSL services. Translated non-technical info into technical
for designing data circuits and IPVPN
* Conducted daily/weekly status meetings with project team, reviewed issue/action logs, identify risk,
create mitigation plans and report to executives for any escalation
Coordinated wireless devices repair projects within the time frame and cost
* Involved in project planning, risk identification/ mitigation and coordination with vendors and
wireless carriers
* Performed Failure Mode Analysis and Root Cause Analysis on Motorola Handsets (CDMA, iDEN,
GSM)
* Identified inefficiencies and created new processes to improve business operations
* Participate in weekly conference call with the Motorola Competency Centre and communicate
product related issues to Service Centers and Carriers
* Supervised multiple staff teams based on project requirements, assigned daily activities and tasks
and monitored efficiency
Customer Interaction Center) - MISSISSUAGA
• Handled effectively customers in-bound calls for technical support of call center network
• Maintain healthy relationship with customer and handled their issues upto the last mile
• Adhere to MTTR (mean time to repair) and call handling time frames based on SLAs
• Escalate unresolved issues and feedback to concern departments
(ETISALAT) U.A.E.
• Involved in projects related to installation/commissioning of PBXs, Voice Mails, Fibre deployment
and voice/data infrastructure technologies
• Lead the team of 5 to 15 site technicians
• Designed site layouts, performed floor analysis, site audits and documented As-Builts
• Tracked project milestones and deliverables, and communicate to appropriate stakeholders with
relevant reporting structure
• Coordinated activities with different groups for network planning/implementation, troubleshooting,
testing, site acceptance, integration and fault reporting
• Coordinated and created maintenance agreements with Vendors (Nitsuko and Ericsson) for
contract negotiation
• Created, implemented and adhered to key quality standards
• Organized trainings and performed yearly appraisals of staff members