Customer Services ATL
aramex international
مجموع سنوات الخبرة :6 years, 11 أشهر
Handling complains on phone regarding satellite, cable and online subscription.
Technical support to the customer including satellite frequency installation and troubleshooting’s to the online streaming subscription customers.
Software upgrades and satellite dish and decoder installation with programming.
Online reporting, escalation, email response to the customer.
Dealers support emails and back up support to Dealers and sub dealers.
To handle awkward and difficult individuals/scenarios.
Demonstrates a can do attitude to meeting challenges.
Prepare & Compile all MIS related to Weekly No-Show’s.
Fully familiar with operation of any communication.
To hold the ability to consistently produce error free output.
Courtesy calls for the agents for their Feedback and pending cases.
Daily MIS and activity report taken from system and make them up to date.
Support services to broadband customers.
Modem routing, switching, trouble shooting and installation.
WEP and WAP setting with configuring different router and switches security.
Software, hardware compatibility check and installation.
Use questioning and listening skills that support effective telephone communication.
Understand the impact of attitude in handling calls professionally.
Effectively deals with job stress, angry callers and upset customers.
Use the most appropriate way to communicate with different behavior type on the telephone.
Apply the elements of building positive rapport with different type of customer over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Identify voice skills and how to enhance a good telephone presentation
Expanded client base by 78% in three years by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction.
Developed successful sales security and presentation matters.
Development of New account resulted in 60 percent raise in the installed accounts.
In charge of producing individual sales guides, artifact presentations and the agreement negotiations.
Offered technical sales assist to the company account managers/executives including industrial presentations and plan preparation.
Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.
I m doing Masters in Information Technology (IT) and it will be complete in december 2013. i m doing my masters thorugh virtual university of Pakistan which is offereing online master for overseas pakistanis and inside paksitanis as well.
I have done my graduation in Commerce (B-Com) in 2009.