Tamara Alkharouf, Administrative Coordinator

Tamara Alkharouf

Administrative Coordinator

Qatar University

Lieu
Qatar - Doha
Éducation
Baccalauréat, Computer Science
Expérience
15 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 0 Mois

Administrative Coordinator à Qatar University
  • Qatar - Doha
  • Je travaille ici depuis janvier 2013

• Contacts Arabic & English placements (Governments and Private Offices) to follow up regarding details of Students Internship Program
• Prepare documents, letters and other correspondence to employers as and when required in the appropriate language Arabic or English.
• Organizing and scheduling meetings, conferences and travel arrangements as requested
• Attending and participating in meetings and recording of meeting minutes
• Create, manage and submit budget for the annual Vis Moot Court Competitions
• Implement and maintain a secure database for all confidential information, students and contacts details and produce reports.
• Gather and Compile a variety of statistical information as needed
• Provides key basic admin support for conferences, workshops, roundtable discussions. e.g.: organize venue, confirm translation
• Organizing, managing and administering the different activities for the Externship and Lawyering Skills Programs
• Occasionally translating English formal correspondence into Arabic
• Liaise with internal and external staff to arrange required tasks
• Order and Maintain office supplies and equipment
• The focal point for Office of Career Services when it comes to contacting students for counseling and the mentoring program.
• Create and prepare the budget for the Vis moot competitions and follow up with the Finance
• Help in developing and preparing for the yearly Externship Fair & Ceremony
• file and retrieve documents and reference materials

Consultant à Devoteam
  • Jordanie - Amman
  • juin 2011 à août 2013

IT Consultant: Customer Support Services Office- Service Desk Officer:

work with clients to help integrate information technology systems into their business. By showing clients how to use technology more efficiently, provides advice on incorporating or integrating information technology systems to increase commercial efficiency and improve processes, service delivery, customer relationships.

Responsibilities:
• Receive and record technical and/or application support calls from end users.
• Writing reports and documentation.
• Training users and consulting staff
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes
• Diagnosing and solving customer problem
• Logging customer/employee queries in the Help Desk tool
• Analyzing call logs to spot trends and underlying issues

Office Manager à mbrm
  • Jordanie - Amman
  • mai 2009 à mai 2011

Organizing and coordinating office operations and procedures and supervising staff in order to ensure organizational effectiveness and efficiency.

Responsibilities:

1. Maintain office services
2. Supervise office staff
3.Maintain office records
4.Maintain office efficiency
5.Perform other related duties as required

Éducation

Baccalauréat, Computer Science
  • à Princess Sumaya University for Technology "جامعة الأميرة سمية"
  • juin 2009

Specialties & Skills

Training
Service Desk
Customer Service
Microsoft Office
Leadership skills
Microsoft Office programs and Internet use, training and education
Computer Skills
Good communication and interpersonal skills
Help Desk
Knowledge of the NGO operations and the dynamics of the humanitarian sector

Langues

Anglais
Expert
Arabe
Expert

Adhésions

All Jordan Youth Commission (AJYC)
  • Development and growth
  • April 2008