Senior HR Officer - Compensation and Benefits (UAE & GCC)
Liwa Trading Enterprises
مجموع سنوات الخبرة :18 years, 11 أشهر
Successfully led a 2-week roadshow in 2018 across the UAE to help approximately 700 retail
employees attest their education certificates. The initiative elevated the company's labor
category and resulted in cost savings of approximately AED 2.5 million in labor fees over a
period of three years (2019-2021).
Developed and implemented effective recruitment strategies to attract top talent in the UAE
and GCC (Bahrain, Kuwait, KSA, Oman, and Qatar) for both corporate and retail positions.
Designed and implemented successful employee onboarding and referral programs to meet
nationalization quotas, even during the COVID-19 pandemic. Despite the pandemic,
nationalization quotas remained at optimal levels, such as 45% in Oman, 30% in Bahrain, and
65% in KSA.
Managed the GCC HR teams to ensure compliance with all relevant laws and regulations.
Implemented and managed a project in 2020 to develop job descriptions for all 40 positions in
the organization, which was completed by January 2021 and saved on the HRMS for all
employees (approx. 1025 employees).
Implemented and managed employee recognition, performance, and retention programs, bonus
schemes, and employee benefits such as insurance and flights. This led to a 6% reduction in
employee turnover by the last quarter of 2022 (LFL).
Recommended promotions and increments based on performance reviews, resulting in 190
employees receiving promotions and increments in 2021 out of a population of 1025 (retail
and corporate, UAE & GCC). This increased to 320 employees in 2022 out of a population of
1040 employees.
Saved approximately AED 350k in insurance costs in the 2021/2022 & 2022/2023 insurance
period and ensured employees had better network coverage. Implemented health insurance for
employees based in Qatar and Oman in the 2022 period.
Managed the company manpower budget, including quarterly forecasting, with a yearly budget
of AED 74 million (retail and corporate, UAE & GCC).
Reviewed the UAE & GCC payroll and prepared the variance report and justification.
Provided coaching and mentoring to C&B and HR assistants.
Responsibilities: Responsible for the end-to-end coordination of all business support tasks related to ADIA’s recruitment process from search through to offer letter deliverance. Also, responsible for tracking and reporting on recruitment process efficiency to internal management. Further additional key responsibilities include the coordination of all participants in the process including search firms, candidates, third-party background and clearance service providers and internal stakeholders.
» Coordinating with external and internal stakeholders to facilitate each stage of the recruitment process. This includes:
› Coordinating with the operations teams of internal departments, search firms and video conference service providers to set-up candidate interviews
› Arranging and scheduling the psychometric assessments with Korn Ferry for short-listed candidates
› Coordinating the logistics of Abu Dhabi visits for candidates who successfully pass the assessment phase including travel and itinerary details.
› Prepare the final candidate documentation pack for Management Committee approval
› Overseeing and monitoring all candidate background verification activities through HireRight and Internal Security Clearance (CID) to ensure timely completion of the formal offer process
» Proactively maintaining collaborative working relationships with internal operations and support staff as well as search firms and recruitment service providers such as HireRight, EyeNetwork and Korn Ferry
» Monitoring the progress of the search process by coordinating with key stakeholder for tracking and updating the recruitment trackers
» Providing ADIA Recruiters and Management with reporting on status and efficiency of historical and current hires
» Proactively coordinating with the relevant recruiter and search firm to ensure the most up to date version of all necessary documents for processing hires are retained and tracked
» Reviewing and proofreading all recruitment related documents collected throughout the recruitment process for data integrity and accuracy
Responsibilities: Serve as the point person for office management duties including maintenance, mailing, supplies, equipment, office contracts, errands, bills, shopping, employee queries, etc.. Organizing and prioritising tasks effectively to ensure that all administrative work is managed competently, and in accordance with the companies changing priorities and deadlines.
» Assist all recruitment consultants in their admin requirements
» Carryout post offer administration for new recruits including documentation for Ministry of Labour and Immigration approvals, arranging health insurance well as claim settlements for the same
» Address employees’ office requests and/or queries regarding office management issues (mobile phones, printer, server, Wi-Fi, kitchen, MSF stationary & office supplies, mail & phone systems, parking & security, etc.).
» Maintain supplies of stationery, equipment and office supplies by pro-actively processing orders of all office stocks and kitchen supplies; generating stock lists, recording consumption.
» Maintain the condition of the office (and of the storage rooms) and arrange necessary repairs (printer, phone system, minor building repairs, etc.)
» Manage all service and building service contracts and price negotiations with office vendors, service providers and office lease
» Work with the PRO to renew/cancel visas and labour permits, renew company registration with Abu Dhabi chamber or commerce and ministry of finance
» Coordinate remotely with IT-serve and APAC IT for any IT queries and needs, ensuring contract terms are adhered to and contract is assessed and renewed annually.
» Keep a record of newspaper subscriptions and payments
» Assist in the onboarding processes for new hires
Responsibilities: Perform and deliver on all HR Functions including, recruitment, on-boarding, training, performance and feedback and disengagement.
» Place advertisements as well as search for potential candidates online on websites such as Linkedin, Dubizzle & JobsAbuDhabi, screen CV’s, carryout pre-interviews of candidates for all effective hiring for all positions
» Carryout pre and post offer administration for new recruits including documentation for Ministry of Labour and Immigration approvals, arranging health insurance, life insurance and workman compensation as well as claim settlements for the same
» Applicant databank management
» Develop support tools for employee’s attendance follow-up and perform the day to day attendance reporting
» Provide admin support for in-house training programs as well as organization of corporate events
» Ensure positive employee relations and cater to all service requests
» Function as consultant; guide and mentor to all staff for HR related matters
» Up-to date record management of all staff
» Ensure HR policies are implemented effectively
» Admin support for staff disengagement processes
Responsibilities: Plan and design technical oil and gas training courses, carryout administrative and clerical duties, plot and hire instructors to conduct the developed courses, manage instructors, courses and schedules, make proposals for courses, trainings and seminars
» Charged with the planning and designing of courses, reporting to the planning committee, performing administrative and clerical duties, plotting and hiring instructors to conduct the developed courses (public or in-house), managing instructors’ courses and schedules, making proposals for courses, trainings and seminars to private and government oil and gas companies, negotiating and resolving issues involving instructors’ planned courses and plotted instructors
» Oversee course planners’ tasks and performances
» Monitor any modification affecting the Annual Training Schedule and ensure that it is compiled on time
» Guarantees that all work orders and inquiries are fulfilled on time
» Coordinate with other departments regarding all instructors’ concerns such as rates and logistics
» Consult with the management for advice on strategic matters and suggest ideas
» Recruit, negotiate and ensure customer relationship management with instructors
» Mentor new employees towards the duties and responsibilities of a planning officer
Company Industry: Garments Wholesale Trade/Importing and Sales
Responsibilities: Administrative Functional Support
• Independent correspondence with clients, via telephonic, written & electronic correspondence
• Carryout research to locate new suppliers and buyers for the company
• Liaise with suppliers and buyers regarding purchases
• Travel with the Director of the company to meet clients in order to arrange purchases & sales
• Identify markets in which garment styles can be distribute
The company was shut down in April 2010 due to recession
Company Industry: Retail/Wholesale\
Responsibilities: Sales, Customer Service, Routine Clerical Work and Record-Keeping
• Carryout day to day operations of a retail store, including sales, customer service, housekeeping, merchandising, clerical work and record-keeping
• Mentor new employees towards the duties and responsibilities of the store
• Identify, understand and prioritize customer needs for the development and sustainability of the establishment
• Develop good customer relations and marketing strategies in order improve sales and meet store objectives
Company Industry: Hospitality Services Management
Responsibilities: Administrative Functional Support
Secretary to the Engineering & Projects Manager / Stand In Secretary to the CEO & Temporary Secretary to the Sector Financial Controller
• Carry out various administrative and clerical duties including word processing, preparation of reports, entering data for reports, recording minutes and business relationship management over telephonic, written & electronic correspondence
• Maintain high levels of confidentiality and discretion
• Maintain the CEO/Managers diary
• Arrange air travel, accommodation and travel allowances
• Organize and maintain paper and electronic files
• Handle shipping and inventory
• Help plan and organize company functions and monthly management meetings
• Acquire financial data and other relevant information from Department Managers and Company Directors for the preparation of presentations and reports for meetings
• Liaising with suppliers regarding supplies for ongoing projects
• Liaise with the company secretaries/legal department when preparing MOUs for banks and contracts to suppliers
Company Industry: Distributions and Logistics
Responsibilities: Customer Service, Sales, Independent Correspondence, Routine Clerical Work and Record-Keeping
• Tracking all outbound courier documents and packages
• Corresponding with clients and UPS personal globally via telephonic, written & electronic correspondence to ensure timely delivery of exported goods
• Find solutions to relocate, reroute and deliver lost/problematic outbound packages by liaising with the appropriate destination UPS offices
• Liaising with local courier personnel regarding document/package pickups and deliveries
• Handling in-house cash sales, front office/reception and customer queries via call center
• Providing Proof of Deliveries/Affidavits of Summons to legal entities when requested
BSc in Human Resources Management
HR certification by the Charted Institute of Personnel Development.