key account manager
DSV
مجموع سنوات الخبرة :16 years, 0 أشهر
Handling oil and gas account for MRO and Chemical Imports
Manage supply chain and planning for company product portfolio.
Organize Import permit requirements (MOC / SABER / SFDA/ MOI) for all Imported Products.
Manage inbound and outbound logistics of pharmaceutical & Cosmetics Raw materials shipment.
Oversee registration & approvals at SAUDI Food & Drug Authority (SFDA) in coordination with company
regulatory specialists.
Sourcing APIs for development, pilot, & commercial with highest quality, lowest price, DMF (EP, FDA).
Prepare purchasing plans and monitor lead times to ensure adequate Inventory levels.
Select transportation routes to maximize economy by combining shipments or
consolidating warehousing and distribution taking in consideration good transportation / Distribution
practice.
Forecast demand for products and order Inventory accordingly.
Handle complete procurement / Finance / Logistics & Operations.
Analyse slow moving and obsolete inventory and issue relevant reports.
Review and suggest improvement opportunities in the current flow process.
Co-ordinate with operations from Purchase requests to Purchase Order.
Prepare workflow procedure & Developing procurement strategy.
Monitor market trends, competitor strategies and suppliers.
Support the purchasing function and other relevant department and communicate any supply problems which
may impact the business operations.
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Maintenance, Repair and Operations Emergencies and project scheduled work.
Evaluate the commercial offer and communicate with technical team (Standardization) for analysis.
Highlight to Standardization for discrepancy in technical information between Quotation & System.
Review supplier performance, develop KPI for evaluation.
Focal point for Pending Cases with Procurement Department for any Shutdown items.
Focal point for OSDR-Rejected cases pending with Procurement Department for 2018 & 2019
Temporary assigned with Task Force Team to work on OSDR-Rejection Cases pending since 2015, 2016 & 2017
And successfully closed maximum items.
Key member in setting up of the 1st Control Tower Operations in KSA for MRO Oil & Gas project.
Preparation of SLA, SOP’s, KPI’s for Client & service providers & Design Process Maps, Process Improvement &
maintain Data accuracy.
Reporting monthly KPI’s to the higher management for Operational Performance.
Managing the OSDR Shortage & Damage process to minimize liability to the company.
Interviewing & short-listing potential candidates matching process requirement.
Regular review & feedback to the team members in terms of their performance & growth.
Assignment and distribution of Tasks/ Responsibilities to respective divisions.
Extensive working knowledge on all Logistics Shipping Models.
Import of Spare Parts / Chemical Shipments with Clearance.
Improvement of Control Tower Operations & peoples.
SCI interface (OTM) & EDI connectivity between SAP (Client System) and SCI (DHL system).
Control of the EDI data transmissions and resolving Errors within Systems
Initially recruited to work with road freight operations then promoted to the order management team with responsibility for both roles due to high level of productivity and outstanding performance
• Operating as Lead Agent for a Global Logistics Service Provider, ensuring smooth processes and procedures which facilitate efficiency and productivity across a range of services including trucking and air and ocean forwarding, working primarily on the account of Rabihg Refining and Petrochemicals, one of the largest petro chemical companies in the region
• Responsible for Customer Service, overseeing the delivery of outstanding levels of service which exceeds customer expectations in order to retain existing custom and encourage new business
• Managing the Order Management Team and Road Freight Domestic Operations Team, ensuring all staff are fully trained and providing advice and direction as required, promoting a culture of mutual support to achieve a motivated and cohesive workforce capable of performing to high standards
• Extensive liaison with clients, maintaining clear lines of communication to achieve clarity of understanding regarding aims and objectives and coordinating with other departments and customer vendors to facilitate timely delivery of all orders and swift resolution of all issues and queries in accordance with customer expectations
• Forging robust professional relationships and coordinating with all stakeholders and departments including Warehouse staff and the In-Bound Logistics team
• Training new staff, adapting instructional methods as required in order to maximise receptiveness and understanding
• Preparing and delivering comprehensive reports to provide useful management information, ensuring accuracy and highlighting exceptional issues
• Other duties including handling the claims process for local shipments, updating the Expeditors system and monthly data capture
• Deputising for the local IS Manager when required, undertaking the following tasks:
o Back-ups in the absence of IS admin
o Monitoring servers and applications within the Branch
o Performing data back-ups and restores on all servers within the data centre
o Resolving day to day IT queries and issues as required
• Key Achievements:
o Developed and implemented a process for Billing and documenting, resulting in increased
o Creating innovative programmes which significantly reduced transportation costs
o Recipient of 2 awards for best customer service and 100% data timeliness in EDI transmission efficiency and productivity of Event Codes
Provision of a comprehensive and efficient financial and accounting service, adopting a flexible approach to all tasks in order to meet the needs of the business
• Preparation of in-transit Account Reconciliations for British Petroleum, using diligence and attention to detail to ensure accuracy
• Coordinating with all stakeholders to ensure smooth working processes
• Extracting reports and updating accounts using SAP
• Selected to be a member of the Ramp Team to initialise a new process in order to increase efficiency in line with business strategies
• Key Achievement: Successfully clearing the back-log from Onshore and bringing the account to zero balance
Responsible for preparing Inventory Account Reconciliations for Hewlett Packard, involving handling entities independently, working on SAP and training new team members.
Key Achievement: Achieved Six Sigma for the entire period and successfully trained on KAIZAN methodology.
B.Com ( Bachelor of Commerce )