Delivery Project Executive
IBM
Total years of experience :25 years, 2 Months
Leading the delivery of Cloud Transformation Projects for one of the major global airliners.
• Managing all Project Managers working on the account to govern and ensure quality of deliverables and cost optimization.
• Managing the off-shore Operations team serving different clients.
• Handling escalations and resolving issues to achieve highest client satisfaction level.
• Monitoring performance of external service providers and SLA adherence.
• Developing strategic long-term plans with client.
• Managed the Cloud Transformation Project across MEA, migrating on-prem servers and applications to
Microsoft Azure Cloud.
• Managed the Risk analysis and Risk documents.
• Delivered project costs as per budgeted figures.
• Managing the IT Services across the North Africa Area.
• Leading a team of 7 IT professionals.
• Achievements:
o Aligning the tactical and strategic IT plans to the business plans.
o Delivering against multilevel SLA(s) and setting OLA(s) between the IT support teams.
o Setting and delivering SIP(s) with strategic vendors.
o Cost reduction via the implementation of Virtualization (VMWare) and Cloud Computing (MS Office 365).
o Implementing ITIL principals throughout the IT department.
o Proactive BCPs, Risk Analysis, and BIA aligned to the business requirements.
o Managing CAPEX and OPEX budgets with 95% forecasting accuracy.
o Delivering Global and Regional Projects:
- Implementation of Global Service Desk.
- Migration of IBM Lotus Notes to Microsoft Office 365.
- Migration of WebEx to Skype for Business.
- Implementation of SAP, including Warehouse Management live-tracking of materials and finished goods via Barcodes and RF-Scanners.
- Implementation of Zscaler centralized proxies.
- Implementation of Riverbed Steel Fusion mesh.
• Managed the IT Services and Projects Delivery within Egypt.
• Managed a team of 4 IT staff.
• Achievements:
o Introduced SLA(s) with the internal departments to ensure quality of services delivery.
o Assigned as the Local Security Officer; responsible for security plans implementation, adherence and follow-up.
o Delivered Technical and Business projects:
- IP Telephony System with ROI over 3 years.
- Biometric access control system.
- SAP T&E Roll out including Data Warehousing and training session to users.
- Assets Tracking (trucks and containers) via GPS.
- New offices setup and startup, including the layout design and monitoring the suppliers to ensure time plan adherence and delivering the desired quality.
- Developing “Easy-Ord”, the company’s invoice cycle system; gathered functional requirements, formulated the RFP, negotiated contract, and ensured supplier adherence to the agreed SLA.
• Attended to received RFIs/RFPs and formatted proposals.
• Collected and analyzed data from clients for projects implementation.
• Delivered presentations/case studies to clients.
• Achievements:
o Landed 2 major ERP projects
o Delivered 3 SME projects
• Administered the data centers servicing the HQ and 6 WAN connected branches in Egypt.
• Installed and maintained the following servers:
o Microsoft Domain Controllers.
o Microsoft Exchange.
o Microsoft SQL.
o Lotus Dominos 6.2
o File and Print Server
• Provided 2nd level support for all raised tickets related to daily operational applications including MS Outlook, IBM Lotus Notes, IBM Sametime, etc...
• Deployed McAfee antivirus backed-boned by ePO server.
• Managed the backup operation - using VERITAS Backup Exec.
• Deployed and maintained MS WSUS servers for patching PCs across all sites.
• Managed, trained, and assessed junior IT staff.
• Installing, maintaining and administrating Windows 2003 Servers running Active Directory, DHCP, ISA and Symantec Antivirus Server.
• Installing and administrating Windows XP Machines.
• Installing network peripherals (Firewall, Switches, Routers, cables…etc).
• Implementing the company security policy.
• Setting up VPN connections to Headquarters in USA.
• Clients support, training and orientation.
• Support Specialist for the Technical Office of the Ministry of Industry and Technological Development.
• Technical support for users on all business applications such as MS Office, email clients, Oracle-based applications, etc…
• Administering and troubleshooting MS Windows 2000 servers and MS Windows XP PCs.
• Monitoring network performance.
• Installing latest updates and virus protection software.
• Installing, maintaining and administering Win2000 servers, running mail and web servers.
• Securing the system with the latest updates and patches.
• Implementing the company security policy including the installation of ISA firewall with segmentation for internal security and applying traffic rules on different interfaces.
• Installing and configuring different Network equipment forming the company backbone (Switches, Hubs, Routers and cables).
• Compiling upper management reports regarding the status of the information technology department progress and plans.
• Installation and supporting of all hardware including servers, personal computers, laptops, PCMCIA cards, printers, plotters, optical drives…etc.
• Responsible for attending all briefings and seminars held by Microsoft, Intel, 3Com…etc.
• Monitoring the performance for the servers in the process of optimization and troubleshooting.
• Designed, edited and published the website of the company using Microsoft FrontPage.