تامر عصام

Manage multiple legal entities (Mamiba - EgyCopp - Concordia)
across Africa (Egypt - Algeria - Morocco - Kenya).
Responsible for migrate the ERP system from local software to
Dynamics365.

Managed the deployment, monitoring, maintenance, development, upgrades & support of all IT systems, including Windows Servers (Active Directory, Exchange, SQL, Dynamics Ax and others), IP telephony services, Cisco switches and routers, firewalls, VPN and VMWare Servers.
Managed IT infrastructure for 2 locations and IT support of 100+ end users.
Create business processes, best practices, standards, templates and operating procedures to optimize IT project development using ITIL concepts.
Provided on-going direction, coaching, training and development opportunities to staff members, enabling ability to build new skills and increase engagement.
Achievements:
 Upgrade Exchange server from 2003 to 2010 and to 2016 later on.
 Successfully migrate the Active directory from 2003 to 2008 R2 and then to 2012 R2.
 Replace the analog phone system by IP Telephony system (Cisco Call Manager).
 Add backup solution for electrical power by adding UPS and power generator.
 Design, build and move the network infrastructure to new branch in 5th settlement.
 Upgraded network topology to L3 using Cisco layer 3 switches and created the VLANs and DMZ.
 Move Development department from using physical laptops to virtual desktops.
 Established first Dynamics Ax 2009 for Retail server in Egypt.

Execute IT projects in relation to the small and medium size network infrastructure.
Administrating Windows Server 2003, ISA Server and File Server.
Build web servers using Microsoft IIS and SQL Server.
Install and configure Access Control Systems and DVR Systems including CCTV or IP surveillance systems.