Senior system administrator
RAYA Holding
مجموع سنوات الخبرة :8 years, 2 أشهر
Dates 2012 → Till now.
Occupation or position held Senior system administrator
Main activities and responsibilities
Installation and maintenance of all systems within a clients digital environment.
Producing documentation on operational, system and user procedures & guidelines.
Building, configuration and troubleshooting of server and desktop hardware.
Providing advice on selection and purchase of IT equipment.
Maintaining maximum availability of supported services for users.
Obtaining quotes for supply of goods and services from suppliers.
Designing, implementing and managing Active Directory.
Monitoring the progress of third-party maintenance contract suppliers.
Ensuring that support calls are logged and handled effectively and efficiently.
Responsible for disaster recovery, closing security loopholes and access levels.
Ensure adequate antivirus protection & solutions are maintained and updated.
System administrator
Main activities and responsibilities
Maintaining maximum availability of supported services for users.
Obtaining quotes for supply of goods and services from suppliers.
Designing, implementing and managing Active Directory.
Monitoring the progress of third-party maintenance contract suppliers.
Ensuring that support calls are logged and handled effectively and efficiently.
Responsible for disaster recovery, closing security loopholes and access levels.
Ensure adequate antivirus protection & solutions are maintained and updated.
Identify and recommending improvements for E-mail applications & Web-page
Development.
IT support technician
Main activities and responsibilities
Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base.
Troubleshooting PC's, laptops and mobile devices.
Providing 1st/2nd line support to users.
Administering the IT department's policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system backups.
Responsible for maintaining backups and for project work such as new builds.
Working closely with software suppliers to resolve operational issues.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory
management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup
Products, Anti-Virus products, DNS, WSUS.
B.Sc. Computer Science Principal subjects / occupational skills covered Information System, System Analysis, Programming Name and type of organisation providing education and training Higher Institute for Advanced Studies, Information Technology System (Technical Institute) 1 Elharam St, , 12111 Giza (Egypt)