Administration& Facilities Sr. Manager
Noon SAE
Total years of experience :24 years, 1 Months
Administration:
• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
• Develops budget recommendations for operating expenditures and/or capital outlay, personal services, equipment and materials, and maintains revenue as high as possible.
• Consults with operating officials on program plans in relation to fiscal capacity.
• Supervises the revision of rules, regulations, and procedures to meet changes in law and policy.
• Formulate current and long-range programs, plans, and policies for departmental programs.
Facilities:
• Inspects and performs maintenance on assigned equipment and facilities.
• Ensures assigned facilities and equipment are ready for regular business and special events.
• Maintains files of warranties, records, licenses, inspections, service agreements, and contracts for various pieces of equipment.
• Maintains the inventory, storage, and distribution of equipment.
• Provides recommendations for purchases of new equipment.
• Collaborates with other appropriate management staff to prepare and implement budget.
• Performs other related duties as assigned.
• Inspects the housekeeping activities
• inspect and supervise the security activities
Project Management:
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Structure and manage integrated, multi track performance databases for the whole project
• Develop and maintain partnerships with third-party resources, including vendors and researchers
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
Significant Accomplishments
• Successfully managed construction project (new building) with cost 150, 000, 000 EGP
• Furnish the Floors including all Instrumental in conducting and achieving move plan including all assets to new building
• Strategized process for conference room management, kitchen supplies management and cleaning activities
• Established and implemented a score card for all facilities activities
• Mastery and detailed application of highly complex brief comprehending the overall development of the project
• Recipient Award for the year in recognition of successful refurbishment and move plan from old building to new one in both countries
• Reduced the Project budget by 10% and 90% through measures such as creating checklists and measuring of performance
• Ensured smooth movement of stock/ raw material from the store by creating all documentation needed measures
• Overseeing contractors.
• Handling security, cleaning, and catering.
• Providing site support.
• Coordinating routine maintenance and repairs.
• Scheduling renovations.
• Designing and planning facilities layout.
• Training staff on safety procedures.
• Ensuring compliance with regulations and laws.
• Interact with clients on frequent for
updates/operations.
• Supervise the waste management activates and
ensure it’s done according governmental
regulations
• Prepares quarterly and annual operating
budget, capital expense budget, and conducts
annual asset inventory count and audit.
• Prioritizing projects to improve customer
satisfaction, service level, speed to market, and
strategic business decisions
• Lead the Energy Management and
Environmental/Sustainability focus for FM
• Support the development of FM contracts and
contractor management
• Contribute to FM Procurement strategy and
benchmarking projects
• Responsibility for the delivery of FM Helpdesk
services and systems
• Support and lead the management of all Hard
Services Incl. Asset Management across M&E
plant, Buildings & Equipment and PPM
scheduling
• Ensure records are created and maintained for
building (site log books) to demonstrate full
operational procedures are followed
• Responsible for fleet management for all sites
• Ensure all services are updated as per customer requirements.
• Interact with clients on monthly updates/operations.
• Supervise the performance for all projects.
• Supervise the whole activates and ensure it is done according to governmental regulations.
• Responsible to studying the new projects and preparing the proposals.
• Controlling and supervising budget for all projects, Reviewing monthly accruals.
• Conducting and following up the writeups for the proposals rendered
• Communicate and prepare monthly meeting with clients to get their feedback and showing them the room for improvement.
• Reviewing the monthly reports for all projects
• Prepare the annual budget for Department.
• Supervises health and safety guidelines and regulations are consistently met within Company facilities and property.
• Interfaces with all department managers to keep informed of their equipment needs and maintenance requirements.
• Conducting and Following up the mobilization plan with FM mangers for new projects.
• Prepares quarterly and annual operation budget, capital expense budget, and conducts annual asset inventory count and audit.
• Focus on understanding customer requirements to link internal processes and systems
• Prioritizing projects to improve customer satisfaction, service level, speed to market, and strategic business decisions.
• Get operation license and dealing with environmental authorities related food safety issues
• Conducting day 0 training and updating trainings
• Supervises Maintenance associates to ensure that all repair and maintenance work is of the highest quality.
• Supervise the housekeeping activates inside the facility
• Supervise the waste management activates and ensure it’s done according governmental regulations
• Responsible to maintain heavy equipment (forklift- stacker)
• Supervises Sanitation associates and pest control guidelines and regulations are consistently met within Company facilities and property.
• Interfaces with all department managers to keep informed of their equipment needs and maintenance requirements.
• Communicates with Construction for the new projects
• Prepares quarterly and annual operating budget, capital expense budget, and conducts annual asset inventory count and audit.
• Effectively manages labor budget and other controllable costs (IFM company 3rd party).
• Plans, schedules, and completes projects for facility improvement.
• Purchases parts and materials for maintenance purposes as required.
• Worked within Egypt & Tunisia FY12 leveraged and trade budget OPEX; ensuring accurate seasonality for OPEX and one time investments bookings
• Facilitated high level of data quality and accuracy to support financial & strategic analysis /decisions
• Collaborated real-estate and project management activities to achieve high level of accuracy for investment forecasts
• Devised business plans and forecasting budgets while ensuring all budgets & costs for contracts accurately reflect contractual obligations, offer value for money for clients and provide optimum revenue
• Involved in:
o Identifying, developing, implementing and reviewing FM based solutions that clearly demonstrate added value to the client’s requirements
o Developing and maintaining Egypt & Tunisia Business Units engagement and strategic relationship including regular communication and reviews with BU/functional leaders
• Maintained cordial relationship with government affair as well as dealing with customs and districts to compliance with government restriction.
• Developed approved GRE strategic plans for country leadership team to gain alignment & support for implementation of real estate and workplace strategies, programs and initiatives
• Looked after Space Planning And Furniture Allocations control: handling and keeping up to date site occupancy records, and managing spaces re-allocation and furniture inventory & movements (dismantling and re-installation) and updating corresponding drawings
• Tracked records of standard operating procedures, contingency plans, emergency response procedures, preventive maintenance programmers' and all technical documentation
• Closely reviewed performance objectives for each team member; implementing process for underperforming employees
Significant Accomplishments
• Successfully managed construction project (new building) with cost 20, 000, 000 EGP
• Instrumental in conducting and achieving move plan including all assets to new building
• Strategized process for conference room management, kitchen supplies management and cleaning activities
• Effectively managed a team to achieve ISO 27001 for HP Egypt and Tunisia (Tunisia done) (Egypt in process)
• Established and implemented a score card for all facilities activities
• Organized comprehensive campaign to effectively capture customer feedback and measure increased satisfaction
• Mastery and detailed application of highly complex brief comprehending the overall development of the project
• Recipient of 2 Award for 2 consecutive years in recognition of successful refurbishment and move plan from old building to new one in both countries
• Reduced the rejection rate by 80% and incidence of defects by 90% through measures such as creating checklists and measuring of performance
• Ensured smooth movement of stock/ raw material from the store by creating all documentation needed measures
• Delivered a cost savings impact of approximately 100, 000 US$ Thousand from 2012 to 2014 through negotiating with landlord and applying the energy savings initiative
• Chalked out a first-class service to support complex, multi-disciplined sites and the requirements of the client
• Ensured that:
o Operational activities meet and integrate with the organizational requirements for HSEQ, legal and statutory requirements and general duty of care
o Corporate policies & procedures were strictly adhered to, in order to maintain the integrity of the operational activities
o All facilities are constructed in line with the approved standards and budgets
o Continuity and smooth running of the bank’s utilities infrastructure
• Generated all periodic progress, engineering and management reports, as required
• Ensured effective implementation of procedures & standards related to general services, safety & security controls, premises and maintenance management
• Tracked orders for all supplies, equipment & materials and authorized contract labor; and materials insuring quality and controlling costs within budgeted guidelines for the entire sites
• Responding appropriately to emergencies or urgent issues as they arise
• Worked towards promotion and development of FM reporting system in conjunction with client, improve statistical reporting and further develop SLAs and KPIs
Significant Accomplishments
• Developed mobilization plan at project starting; updated and conducting facilities policies
• Successfully established auditing process for data center and conference room management
• Improved data center's environment by conducting a study to overcome hot spots inside room
• Established and implemented a score card for all facilities activities in conjunction with client
Key Result Areas
• Supervised and coordinated project work in line with contract conditions while working within budget and time constraints to ensure customer satisfaction
• Oversaw all activities related to the execution drawings from A-Z (handing over to client CIB employees).
• Resolved and evaluated technical issues as well as client claims according to required standards
• Liaised with suppliers managing all facilities aspects (maintenance, cleaning, security, assets management, environmental affairs as well as procurement aspects)
• Served as a liaison with facility’s team and clients managing any work interfaces and enhancements to work scope
• Scrutinized lease conditions and obligations including plan review process, landlord’s requirements, preparation and or delivery of any due diligence materials, etc.
• Followed up and controlled the documents with landlord as well as projects team to assure conditions are satisfied and due dates are in plan
• Resolved site issues between (projects team and landlord architects, engineers, designers and project managers)
• Looked after maintenance of all electromechanical systems related to the building (HVAC, Generators, UPSs, Pump Station, Tower Station, Light Current System & Firefighting Station)
• Maintained civil items related to the main head office and all Vodafone branches; prepared annual maintenance schedules and strategic plans for the whole department
• Forecasted Real Estate Department maintenance budget and costs (capital, revenue & expenses) and calculated the inter-company / inter-departmental costing" and manpower)
• Verified the design documents for all new projects done by bank
• Ensured proper allocation of manpower; coached, mentored, motivated and trained department staff in respective areas of expertise to ensure that they are up to the required standards of required technical competence
• Ensured employee health is adequately safeguarded from industrial hazards; and that periodic firefighting and first-aid trainings are conducted
• Purchased spares or machinery either through local procurement or in-house fabrication; negotiated with maintenance contractors to achieve max. quality with minimum cost
Significant Accomplishments
• Ensured rapid familiarization with European standards, professional requirements, and networks
• Played a major role in acquisition of new personal perspective on sophisticated working procedures and company organization schemes in another culture (merit of being the first one to create Facility Department in the Bank)
• Pivotal in initiating request for proposal as well as tender documents for all bank premises
• Handled merger and establishment of business plan between housekeeping department and technical department
• Established an integration system between all facilities aspects (cleaning, technical & security)
• Designed business plans for all maintenance activities
• Successfully initiated a lot of projects to enhance the infrastructure of the bank's premises
• Augmented the power network inside premises by establishing UPS farm and all backup needed
• Led the enhancement project and supervision for HVAC system enhancement for HQ (VAV system)
• Formulated business continuity plan for all bank's premises
• Collaborated with the head of facilities, contributed to Alshaya success by managing the facilities, maintenance & repairs for all retail stores, warehouses & office facilities, owned, leased and operated by Alshaya in selected countries
• Prepared operational plans for the facilities function whilst also managing execution & measuring results
• Implemented business processes & practices to ensure that programs are aligned with Head of Facilities business goals and objectives; developed and implemented new systems and procedures that enhance retail operations
• Charted out programs to meet retail store service, equipment, maintenance & repair strategies
• Controlled the budget for facilities including projects and capital programs; provided communication on project status to the property & operations team to ensure alignment around priorities
• Placed orders and processed payments for all facilities related capital expenditure
• Set-up the process of qualifying & managing the performance of the vendors, suppliers, service providers, consultants and contractors retained for facilities work including issuing of tenders and contractual agreements along with the head of facilities
• Supervised all projects related to retail service, equipment, maintenance, repairs & minor renovations
Key Result Areas
• Handled maintenance of all electromechanical systems related to the building (HVAC, Generators, UPSs, Pump Station, Tower Station, Light Current System, Firefighting Station, Audio Visual Systems, Data Center Environment, Security Cameras System and all other systems related to building)
• Managed testing and commissioning for all electromechanically systems in Vodafone Building at (6th Oct. City)
• Tracked machine performance through historical data & graphical evaluation and initiate steps to improve performance or recommend make/buy/sell decisions
• Coordinated general maintenance of several properties belonging to the company; followed up with the maintenance contractors, keep the management informed about eventual delays in the execution of the maintenance
• Prepared maintenance contracts for all contractors such as (HVAC, Generators, UPSs, etc.)
• Developed annual maintenance schedules for all E/M systems
• Drafted necessary documents for all new projects done by company through consultant office
Significant Accomplishments
• Provided business backup plan which applied in Egypt with all aspects
• Conducted technical training sessions for Maintenance Dept.
• Created working procedures and maintenance dept. organization schemes
• Prepared business continuity plan which applied in Egypt
• Bagged infrastructure projects with amount 20, 000, 000 EGP
• Achieved and delivered data center in 6th Oct. Building (IBM consultant)
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